Starbucks Barista Training (2022/2023)
Rated A+
Shots for Hot Drinks ✔✔Short – 1
Tall – 1
Grande – 2
Venti – 2
Shots for Iced Drinks ✔✔Tall – 1
Grande – 2
Venti – 3
Pumps for Hot Drinks ✔✔Tall – 3
Grande – 4
Venti – 5
Pumps for Iced Drinks ✔✔Tall – 3
Grande – 4
Venti – 6
Trenta – 7
Pumps for Blended Drinks ✔✔Tall – 2
Grande – 3
Venti – 4
Short ✔✔8 oz
Tall ✔✔12 oz
Grande ✔✔16 oz
Venti (hot) ✔✔20 oz
Venti (iced) ✔✔26 oz
Trenta ✔✔30 oz
Steaming Milk routine ✔✔1) Pour milk to designated line
2) Aerate for 3-5 seconds
3) Machine finishes steaming on auto setting
4) Clean with sanitizer and aerate for 2 seconds
(Flavored) Latte ✔✔1) Steam milk (2%)
2) Pull shots
3) Add pumps (if needed)
4) Pour milk and finish
Cappuccino ✔✔1) Steam milk for 6-8 seconds (2%)
2) Pull shots
3) Add pumps (if needed)
4) Pour milk and finish
Americano ✔✔1) Pull shots (1 more for each size)
2) Fill with hot water
Starbucks Barista Questions and
Answers Already Passed
What coffees do you scoop with the black scoop? ✔✔Pike, Dark, Decaf
What coffee do you scoop with the blue scoop? ✔✔Blonde
How often do you brew coffee in the morning? ✔✔Every 8 minutes
What order do you brew coffee? ✔✔Pike, Dark, Blonde, Decaf
How often do you brew coffee after peak? ✔✔Every 15 minutes, then every 30
How many scoops is a full batch of coffee? ✔✔4
How many scoops is a 1/2 batch of coffee? ✔✔2
How many scoops is a 1/4 batch of coffee? ✔✔1
How often does sanitizer need to be changed? ✔✔Every 2 hours
How do you make a pour over? ✔✔Put small scoops of ground coffee (3 for a tall, 4 for a
grande, 5 for a venti) into a paper filter, pour hot water into metal pitcher up to the appropriate
line, slowly pour the water over the coffee.
How many tea bags are in a grande / venti hot tea? ✔✔2 tea bags
How many tea bags are in a tall hot tea? ✔✔1 tea bag
What are the responsibilities of customer support? ✔✔Stock, brew coffee, gather items & put
away, perform morning routine cleaning
What are the responsibilities of front? ✔✔Taking orders, connecting with customers, grabbing
all brewed hot coffee and teas
Biggby New Barista Training Latest 2023
Rated A
P of PERC ✔✔Perception by customers that we respect their time and move them as quickly as
possible
E of PERC ✔✔Every customer leaves the store in a better mood than when the customer arrived
R of PERC ✔✔Recognize each customer as an individual
C of PERC ✔✔Consistently produce a high quality beverage
Mission Statement ✔✔Create one new BIGGBY COFFEE fanatic per day, per store, who will
actvely promote us to others
Cultural Values ✔✔Make Friends, Have Fun, B Yourself, Share Great Coffee
Shotpuller Priority 1 ✔✔Pull shots and set up drinks
Shotpuller Priority 2 ✔✔Complete and serve toasted food, including bragels
Shotpuller Priority 3 ✔✔Brew coffee and run laps
Shotpuller only drinks ✔✔Espresso (Con Panna, Macchiatto)
Americano
Red Eye
Hot Tea
Iced Drink Fundamentals ✔✔2/3 cup of ice
Ice, Milk, Flavor, Shots, Stir
Hot drink Fundamentals ✔✔Flavor, shots, milk
Frozen drink fundamentals ✔✔Lattes- heaping cup of ice
Freezes- level cup
Ice, tonic, flavor, shots or base, fruit or cookies, blend
Starbucks Barista Training Questions
and Answers (Complete and Accurate)
How long does it take to pull espresso shots? ✔✔18-23 seconds
What is the black scoop used for? ✔✔Pike, Dark, and Decaf Coffee Beans
What is the Blue scoop used for? ✔✔Blonde coffee beans
What and when do you brew coffee in the afternoons/nights? ✔✔Pike coffee; every 30mins
In the Morning what coffees get brewed and how often? ✔✔Pike, Blonde, Dark; every 10
minutes until the end of peak hours.
How many pumps of syrup do you use to make whip cream? ✔✔4 pumps
What does CBS stand for? ✔✔Cold Beverage Station
What all is included in the cold beverage station? ✔✔Tea, base, roast, chips, syrups, sauces, ice,
dried fruits, powders, lemonade, and juices
How do you add caramel drizzle to a caramel Macchiato? ✔✔four waves up and down, four
waves left and right, and two circles around
How many bags of tea do you use for a tall cup? ✔✔1 bag
How many bags of tea do you use for a grande cup? ✔✔2 bags
How many bags of tea do you use for a venti cup? ✔✔2 bags
In what order do you make an ICED tea beverage? ✔✔Tea, lemonade or cold water, syrup, Ice,
shake, pour, and rinse
How many scoops of coffee equals 1/4 batch? ✔✔1 scoop
How many scoops of coffee equals 1/2 batch? ✔✔2 scoops
How many scoops of coffee equals a full batch? ✔✔3 scoops
What does LATTE stand for? ✔✔Listen, apologize, take action, thank customer, ensure
customer satisfaction
What needs to be checked at the 4 hour timer? ✔✔Sanitized water/clean towels, Ice scoops,
tongs and knife in oven area, pitchers(steaming pitchers), and coffee scoops
What do you do at register 1 and 2? ✔✔Ring up customers
What is your role as an order support? ✔✔gather, warm food, restock
What is your role as a customer support? ✔✔Coffee cadence; brew coffee every 10 minutes,
Check Cafe, Customer Support Cycle
how do you make a pour over? ✔✔1) Grind requested coffee
(usually 1 scoop using the black coffee scoop)
Starbucks Barista training 2023 Already
Passed
Tall hot latte (L) ✔✔-2% to second line on pitcher
- aerate 1-3 seconds
- Queue 1 shot
-3 pumps syrup (if applicable) - Place cup under spout
- pour in milk, finish
Grande Hot Latte (L) ✔✔-2% to third line on pitcher - aerate 1-3 seconds
- Queue 2 shots
-4 pumps syrup (if applicable) - Place cup under spout
- pour in milk, finish
Venti Hot Latte (L) ✔✔-2% to last line on pitcher - aerate 1-3 seconds
- Queue 2 shots
-5 pumps syrup (if applicable) - Place cup under spout
- pour in milk, finish
Espresso (E) ✔✔- Short cup with sleeve - Pull shots directly into cup and serve
Espresso Macchiato (EM) ✔✔- Short cup - 2% to first line on milk pitcher
- Aerate 1-3 seconds
- Pull shots into cup
- Spoonful of foam on top of shots
Tall Americano (A) ✔✔-2 (!) espresso shots into cup - Sleeve
- Hot water
Starbucks Barista Guide Latest Update
100% Pass
Espresso Shots ✔✔Short: 1
Tall: 1
Grande: 2
Venti (Hot): 2
Venti (Iced):3
Syrup/Sauce Pumps ✔✔Short: 2
Tall: 3
Grande: 4
Venti (Hot): 5
Venti (Iced): 6
Blended Beverages Pumps/Scoops ✔✔Tall: 2
Grande: 3
Venti: 4
Caffé Mocha ✔✔1. Add Mocha sauce to cup
- Add espresso shots and swirl in cup
- Add steamed milk
- Top with whip cream
Caffe Latte ✔✔1. Add espresso shots - Add steamed milk
- Top with foam
Caffe Latte with Syrup ✔✔1. Add syrup to cup - Add espresso shots and swirl
- Add steamed milk
- Top with foam
Caffe Americano ✔✔1. Add espresso shots - Add hot water
*Ask if room for cream?
**Tall: 2 shots
Grande: 3 shots
Venti: 4 shots
Cappuccino ✔✔1. Add espresso
- Free-pour foamy milk
*Dry Capp has more foam, less milk.
*Wet Capp has more milk and less foam
White Chocolate Mocha ✔✔1. Add White Mocha sauce to cup - Add espresso and swirl
- Add milk
- Top with whip
Caramel Macchiato ✔✔1. Add Vanilla syrup to cup
*Short: 1 pump
Tall: 2 pumps
Grande: 3 pumps
Venti: 4 pumps
Starbucks Training Drink Recipes
(2022/2023) (Complete and Accurate)
Tall Hot Latte (L) ✔✔2% to second line on pitcher, aerate 3-5 seconds, 3 pumps of specified
syrup into cup, 1 shot into cup, pour milk and top with foam.
Grande Hot Latte (L) ✔✔2% to third line on pitcher, aerate 3-5 seconds, 2 shots into cup, pour
milk and top with foam.
Venti Hot Latte (L) ✔✔2% to top line on pitcher, aerate 3-5 seconds, 2 shots into cup, pour milk
and top with foam.
Tall Americano (A) ✔✔2 shots, hot water
Grande Americano (A) ✔✔3 shots, hot water
Venti Americano (A) ✔✔4 shots, hot water
Tall Iced Coffee (IC) ✔✔Iced coffee to third line cold cup, 3 pumps classic (unless slash through
syrup line), ice
Grande Iced Coffee (IC) ✔✔Iced coffee to third cold cup line, 4 pumps classic (unless slash
through syrup line), ice
Venti Iced Coffee (IC) ✔✔Iced coffee to third cold cup line, 6 pumps classic (unless slash
through syrup line), ice
Trenta Iced Coffee (IC) ✔✔Iced coffee to third line cold cup, 7 pumps classic (unless slash
through syrup line), ice
Cold Brew (CB) ✔✔Cold Brew to first cold cup line, cold water to third line, ice
Tall Passion/Black/Green Iced Tea (PT/BT/GT) ✔✔Get shaker, find tall size, pour tea to line,
pour water to line, 3 pumps classic (unless slash through syrup line), ice, shake, pour into cup
Starbucks Training Information (Creasy
Lane, Updated 2023) Already Passed
Iced Drinks (Syrups Pumps Standard) ✔✔Tall: 3
Grande: 4
Venti: 6
Trenta: 7
Hot Drinks (Syrup Pumps Standard) ✔✔Short: 2
Tall: 3
Grande: 4
Venti: 5
Iced Drinks (Espresso Shot Standard) ✔✔Tall: 1
Grande: 2
Venti: 2
Hot Drinks (Espresso Shot Standard) ✔✔Short: 1
Tall: 1
Grande: 2
Venti: 2
Cold Bar (Syrup Pumps Standard) ✔✔Tall: 2
Grande: 3
Venti: 4
Cold Brew ( Syrup Pumps Standard) ✔✔Tall: 1
Grande: 2
Venti: 3
Trenta: 4
How many espresso shots will iced AND hot Americano’s get? ✔✔Short: 2
Tall: 2
Grande: 3
Venti: 4
How many espresso shots do Iced Shaken Espresso’s get? ✔✔Tall: 2
Starbucks Drink Recipe Latest 2023
Graded A
Latte ✔✔1. Pour milk into pitcher (2%)
- Aerate milk for 3 seconds
- Queue shots [Tall = 1, Grande = 2, Venti = 2]
- Add flavor pumps [Tall = 3, Grande = 4, Venti = 5]
- Add milk to cup
Cappuchinno ✔✔1. Pour milk into pitcher (2%) - Aerate milk for 10 seconds
- Queue shots [Tall = 1, Grande = 2, Venti = 2]
- Add flavor pumps [Tall = 3, Grande = 4, Venti = 5] if wanted
- Shots into cup
- Add milk to cup with spoon for foam
Caramel Macchiato ✔✔1. Pour milk into pitcher (2%) - Aerate milk for 3 seconds
- Queue shots into shot glasses [Tall = 1, Grande = 2, Venti = 2]
- Add flavor pumps [Tall = 2, Grande = 3, Venti = 4]
- Add milk to cup
- Add shots over milk
- Caramel Drizzle Crosshatch
Flat White ✔✔1. Pour milk into pitcher (whole) - Aerate milk for 3 seconds, swirl for 3 turns, aerate for 2 seconds
- Queue shots (ristretto) [Tall = 2, Grande = 3, Venti = 3]
- Add flavor pumps [Tall = 3, Grande = 4, Venti = 5] if wanted
- Add shots to cup
- Add milk to cup from 6 inches above, slowly, and make white foam dot.
Latte Macchiato ✔✔1. Pour milk into pitcher (whole) - Aerate milk for 3 seconds, swirl for 3 turns, aerate for 2 seconds
- Queue shots into metal pitcher [Tall = 2, Grande = 3, Venti = 3]
- Add flavor pumps [Tall = 3, Grande = 4, Venti = 5] if wanted
- Add milk to cup from 6 inches above.
- Slowly pour shots over milk for 10 seconds and make s tony espresso dot
Starbucks drinks 2022/2023 Already
Graded A
americano ✔✔queue shots, fill rest with hot water.
how many shots go in an americano? ✔✔short- 1, tall- 2, grande- 3, venti- 4
cafe misto ✔✔steam milk, fill cup half full with brewed coffee, top with steamed milk.
cappuccino ✔✔steam milk, queue shots. pour milk on top of espresso, after flavored syrup (if
requested).
espresso con panna ✔✔pull requested amount of shots & top with a layer of whip cream.
flat white ✔✔steam milk, queue shots. pour milk on espresso working your way up for minimal
bubbles & back down to create a small dot of foam in the middle.
how many shots go in a flat white? ✔✔short- 2, tall- 2, grande- 3, venti- 3
what kind of shots go in a flat white? ✔✔ristretto shots.
honey almond milk flat white ✔✔same as flat white, except adding honey blend & steaming
almond milk.
how many pumps of syrup go in a hot bar drink? ✔✔short- 2, tall- 3, grande- 4, venti- 5
cafe latte ✔✔steam milk, queue shots. (if requested) pump flavored syrup into espresso, top with
milk.
how many shots go in any hot drink that isn’t an americano or flat white? ✔✔short- 1, tall- 1,
grande- 2, venti- 2
caramel macchiato ✔✔steam milk, queue shots in shot glass. pump vanilla into cup, add milk &
top with espresso & caramel drizzle.
how many pumps of syrup go in a macchiato? ✔✔short- 1, tall- 2, grande- 3, venti- 4
Starbucks Barista Training Latest 2023
100% Pass
Customer Support ✔✔Brew Coffee, Restock (Ice, Cups, Lids, Sleeves), Restock beverage items,
Cafe Pass, Cycle Tasks, Clean Plays.
Brew Time Cycle for One Coffee ✔✔30 Minutes
Brew Time Cycle for Two Coffees ✔✔15 Minutes
Brew Time Cycle for Three Coffees ✔✔10 Minutes
Brew Time Cycle for Four Coffees ✔✔8 Minutes
Cup Sizes – Short ✔✔8 oz.
Cup Sizes – Tall Hot ✔✔12 oz.
Cup Sizes – Tall Iced ✔✔12 oz.
Cup Sizes – Grande Hot ✔✔16 oz.
Cup Sizes – Grande Iced ✔✔16 oz.
Cup Sizes – Venti Hot ✔✔20 oz.
Cup Sizes – Venti Iced ✔✔24 oz.
Cup Sizes – Trenta ✔✔31 oz.
Beverage ID: E ✔✔Espresso
Beverage ID: A ✔✔Americano
Beverage ID: L ✔✔Latte
Beverage ID: C ✔✔Cappuccino
Beverage ID: M ✔✔Mocha
Syrup ID: CL ✔✔Classic Syrup
Syrup ID: V ✔✔Vanilla Syrup
What are the steps to brewing Iced Tea? ✔✔1. Use tongs to select tea bag
- Add 1 Liter of hot water
- Steep for 5 minutes
- Remove tea bag
- Add ice to Venti Line
Fill to 2 Liters with cold water
What is the shelf life of Green Tea? ✔✔12 Hours
Starbucks training: customer support
barista 2023 Rated A
The Customer Support Role creates… ✔✔inspired moments for customers throughout the store,
keeps store organized, clean, and fully stocked
in what ways does this role support a clean, safe, and welcoming environment? ✔✔1. customer
support cycle
- cycle task list
- 2-hour smallwares timer
- operations station
- clean plays
the customer support cycle is flexible, meaning… ✔✔connecting w/ customers is always the
priority over tasks
you will “flex” the customer support cycle to do things like… ✔✔help with a customer order,
assist customers w/ retail, clean a spill, prepare a coffee traveler, run a corrected order out to a
customer, complete any assigned tasks
Starbucks training: customer support
barista 2023 Rated A
The Customer Support Role creates… ✔✔inspired moments for customers throughout the store,
keeps store organized, clean, and fully stocked
in what ways does this role support a clean, safe, and welcoming environment? ✔✔1. customer
support cycle
- cycle task list
- 2-hour smallwares timer
- operations station
- clean plays
the customer support cycle is flexible, meaning… ✔✔connecting w/ customers is always the
priority over tasks
you will “flex” the customer support cycle to do things like… ✔✔help with a customer order,
assist customers w/ retail, clean a spill, prepare a coffee traveler, run a corrected order out to a
customer, complete any assigned tasks
Starbucks Coffee Academy Questions
and Answers Graded A+
When was Starbucks founded, and by who? ✔✔1971, Storefront in Pike Place Market
Zev Siegl, Jerry Baldwin, & Gordon Bowker
Where did Starbucks get its name? ✔✔The name was inspired by Moby Dick, which evoked the
seafaring tradition of early coffee traders
Why is the Starbucks logo a siren? ✔✔The Siren is symbolic of coffee being shipped across
seas, with the tantalizing aroma and taste of Starbucks coffee alluring customers like sailors to
the sea.
What did the first Starbucks offer? ✔✔Starbucks originally offered exclusively whole bean
coffee. Starbucks did not initially brew by the cup
How did Howard Schultz fix Starbucks? ✔✔1982- Marketing Manager
Schultz offered the “third place” approach, modeled after Italian coffee shops to promote
conversation and community.
In 1984, created the first Italian style espresso bar, introducting the cafe latte to America.
Pike Place Market ✔✔First Starbucks store
What kind of coffee bean does Starbucks use? ✔✔100% Arabica
Coffee Trees ✔✔Coffee beans are the seeds of the fruit (coffee cherries) produced by the tree.
Each tree grows 5/6lbs of cherries per year
The Coffee Belt ✔✔Falls between the Tropic of Cancer and Capricorn
Three main growing regions:
Latin America
Africa
Asia/Pacific
Latin America ✔✔Flavors of nuts, cocoa, and soft spice
Africa ✔✔Flavors of citrus, berry, and spice with floral aromas
Asia/Pacific ✔✔Full-bodied and syrupy smooth with herbal, earthy flavors
Which region does Starbucks buy most of its coffee from? ✔✔Latin America, due to consistent
taste and quality
Area rich with Volcanic soils
What are some coffee growing countries in Latin America? ✔✔Brazil, Mexico, Guatemala,
Costa Rica, Puerto Rico, and Colombia
Where is the birthplace of coffee? ✔✔Ethiopia
Where are coffee beans grown in Africa? ✔✔Ethiopia, KEnya, Rwanda, and Tanzania
Starbucks (shots & pumps) (2022/2023)
Graded A
Hot short (shots) ✔✔1
Hot tall (shots) ✔✔1
Hot grande (shots) ✔✔2
Hot venti (shots) ✔✔2
Hot trenta (shots) ✔✔No hot trenta beverages at all
Iced short (shots) ✔✔No iced short beverages at all
Iced tall (shots) ✔✔1
Iced grande (shots) ✔✔2
Starbucks Partner Recipe Guide Latest
2023 Graded A
Hot Beverage Sizes ✔✔SHORT, Tall, Grande, Venti.
Iced Beverage Sizes ✔✔Tall, Grande, Venti, TRENTA.
Hot Espresso Shots ✔✔S1, T1, G2, V2.
Iced Espresso Shots ✔✔T1, G2, V3.
Syrup Pumps ✔✔S2, T3, G4, V5.
For Iced: Venti gets 6 & Trenta gets 7.
Terms ✔✔- Black/Medium Roast coffee: Pike
- Light/Skinny: Nonfat milk, sugar free syrup, no whip.
- Red eye/Dirty: iced coffee or hot coffee w a shot(s) of espresso on top.
- Extra drizzle: drizzle inside of cup & on top.
- Upside Down: shots are given the opposite way (would be on top or bottom).
- Dry: more Foam (aerate longer).
- Wet: less Foam (aerate less).
Foam Blender Guide (used for Iced Cloud Macchiato, Cold Brew Foam, & Iced Capp Foam)
✔✔T100, G150, V200 mL. Press 3 for everything except Frappuccino’s. Press 1 for fraps.
Hot Latte ✔✔1.) Aerate milk for 3 seconds, steam
2.) Queue shots
3.) (Add syrup before shots come out)
Iced Latte ✔✔1.) Queue shots
2.) (Add syrup before shots come out)
3.) Fill milk to third line
4.) Ice.
Macchiato shots ✔✔1 less pump.
(Macchiato means a mark. Milk first then shots on top making a little mark).
Hot Caramel Macchiato ✔✔1.) Aerate for 6 seconds, steam
2.) Add Vanilla syrup
3.) Queue shots & pour on top
4.) Add Caramel drizzle
Iced Caramel Macchiato ✔✔1.) Add Vanilla syrup
2.) Add milk to third line
3.) Add ice (save space for shots)
4.) Queue shots & pour on top
5.) Add caramel drizzle
Frappuccino Pumps & Scoops ✔✔T2, G3, V4
(Cloud Macchiatos have the same amount of scoops*).
Hot Caramel Cloud Macchiato ✔✔1.) Add Frap amount of Cloud powder scoops to milk
container
2.) Aerate for 6 seconds, steam
Starbucks Drinks (2022/2023) Rated A+
Americano ✔✔queue shots (double the regular amount), fill with hot water
Caramel Macchiato ✔✔steam milk, queue shots into shot glass, pump Vanilla Syrup, fill cup
with steamed milk first, pour shot into center, top with caramel sauce
Cinnamon Dolce Latte ✔✔steam milk, queue shots, pump Cinnamon Dolce Syrup, top with
whipped cream and Cinnamon Dolce sprinkles
Mocha ✔✔steam milk, queue shots, pump Mocha sauce, top with whipped cream
White Chocolate Mocha ✔✔steam milk, queue shots, pump White Chocolate Mocha sauce, top
with whipped cream
Chai Tea Latte ✔✔steam milk, pump Classic Chai Concentrate
Hot Chocolate ✔✔steam milk, pump Mocha sauce and Vanilla syrup (1 for Tall and Grande, 2
for Venti), top with whipped cream and Mocha sauce
Green Tea Latte ✔✔add Match green tea powder scoops to pitcher (2 for tall, 3 for Grande, 4 for
Venti), steam milk and matcha powder together, pump Liquid Cane Sugar
Latte ✔✔steam milk, queue shots, pump flavored syrup if requested
Cappuccino ✔✔steam milk (aerate longer for more foam), queue shots
Latte Macchiato ✔✔steam milk, queue shots into shot glass, pour milk into cup first, pour shots
into center
Flat White ✔✔steam WHOLE milk, queue RISTRETTO shots (2 for Tall and Grande, 3 for
Venti), pour milk until 2/3 full then pour milk only into center
Skinny Mocha ✔✔steam FAT FREE milk, queue shots, pump Skinny Mocha sauce
Skinny Cinnamon Dolce Latte ✔✔steam FAT FREE milk, queue shots, pump Cinnamon Dolce
sugar-free syrup, top with Cinnamon Dolce sprinkles
Starbucks customer support latest
update with verified solutions
cycle steps (main) ✔✔lobby
- wipe counters
- wipe tables
- create connections
- maintain case
- empty garbage
- do dishes
brew - coffee
- tea
restock - ice
- milks
- sleeves
- signals
- bean hopper
brewing coffee ✔✔coffee scoops - brew full batches at peak hours
- brew 1/2 or 1/4 batches in the afternoon and evening
- blonde and dark and not brewed after 11, you may offer a pour-over
- blonde gets blue scoop
1/4 – 1 scoop
1/2 – 2 scoops
full – 3/4 scoops
steps
1) grab the coffee grinds container and throw away the last batch of used coffee grinds
2) empty out coffee and rinse both the container and the lid