Florida Claims Adjuster
Exam, 6-20 All Lines AdjusterFlorida Test Review
The insured’s house is totally destroyed in a fire. The house is insured for
$200,000. The adjuster who investigates the claims determines the ACV of the
home is $185,000.
Correct Answer
The Florida Valued Policy Law requires the insurer to pay $200,000
Describe a franchise deductible
Correct Answer
No payment is made until the loss equals or exceeds the amount of the
deductible and then the loss is paid in full
All of the following are characteristics of an insurance contract EXCEPT?
Personal, Private, Conditional, Adhesion?
Correct Answer
Private
If a claimant is represented by an attorney, the adjuster should?
Correct Answer
Only meet with the client when the attorney is present
Adjusters should advise claimants on?
Correct Answer
Claims information
An adjuster is required to notify a claimant when a claim is denied. The
notification must be?
Correct Answer
Written
The term ethics refers to?
Correct Answer
Service to others, personal respect and proper mode of conduct
When an adjuster deals with a claimant who is not a policyholder, this claim is
known as an?
Correct Answer
Third party claim
The successful adjuster/negotiator should understand that communication
includes all of the following EXCEPT?
Select one:
A. Verbal and non-verbal messages
B. Questioning
C. Listening
D. Decision-making
Correct Answer
Decision-making
Which of the following is not a duty of the claims adjuster?
Select one:
A. Investigating
B. Evaluating
C. Negotiating
D. Counseling
Correct Answer
Counseling
The adjuster’s duty to the insurer is best described as?
Select one:
A. Friendly
B. Factual
C. Fun
D. Fiduciary
Correct Answer
Fiduciary
Errors and Omissions claims are a result of?
Select one:
A. unethical behavior
B. lack of knowledge or information
C. Both unethical behavior and lack of knowledge or information are correct
D. Neither unethical behavior and lack of knowledge or information are correct
Correct Answer
Both unethical behavior and lack of knowledge or information are correct
Unethical behavior affects?
Select one:
A. The claimant
B. The adjuster
C. All of the above
D. The entire company
Correct Answer
All of the above
All of the following are components of negotiating EXCEPT?
Select one:
A. The issue should be negotiable
B. There must be an exchange of value for value
C. The parties should trust each other
D. The claimant must be satisfied
Correct Answer
The claimant must be satisfied