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CPRP – Communication 2022/2023
1.Benefits: the underlying reasons people participate in parks and
recreation services. They include exercise, relaxation, stress
reduction, socialization, etc.
2.Individual Benefits: experienced by those who directly participate in
an activity
3.Community Benefits: to the betterment of the community at large,
regardless of whether a particular person uses the services or not
4.Services: parks and natural areas, constructed facilities, and
programs
5.Community-wide benefits order: parks and natural areas, constructed
facili- ties, programs
6.Individual benefits order: programs, constructed facilities, parks and
natural areas
7.NRPA Three Pillars: conservation, health and wellness, and social
equity
8.Positioning: process of establishing and maintaining a positive
image of the agency in the minds of the community and elected
officials
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9.Friends groups: support parks and recreation agencies through
activities such as fundraising, providing volunteers, working on
projects, and supporting the agency in achieving its mission and goals
10.Public meetings: held to inform the public of specific items or
changes, used to consult the public on issues or to garner reactions to
items such as policy changes, used to involve the public by getting
their input on topics
11.Focus groups: small but representative group of patrons are
assembled and asked various questions about a topic
12.Citizen Advisory Groups: formed to provide valuable feedback and
direction, charged with investigating a specific issue or problem and to
provide a report for public consumption
13.Surveys: means of gathering input regarding policies and
procedures via email, mail, telephone, or the web
14.Methods to communicate with the public: public meetings, focus
groups, citizen advisory groups, surveys, and the referendum
process
15.Referendum: an issue is placed on the ballot and the voters give
feedback; places the decision of a given issue directly in the hands
of the voters
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CPRP – Human Resources 2022/2023
1.human resource (HR) management: design of formal systems in an
organiza- tion to ensure effective and efficient use of human talent to
accomplish organiza- tional goals
2.HR functions: planning, recruitment, selection, placement,
development, per- formance management, compensation and
benefits, and employee health/safe- ty/security
3.job descriptions: derived from job analysis; represents a
summarized doc- ument of the content identified in the job analysis
and specifies the major job domains and tasks of a job
4.job analysis: gather data in a formal and systematic method about
what people do in their jobs
5.job domain: sum of all tasks
6.job title: sum of all job domains
7.job analysis methods: critical
incidents/observations interview
job performance
structured
questionnaires taskanalysis inventory
combination of
methods
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8.job: a group of positions that are identical with respect to their
major or signifi- cant tasks and can be adequately addressed by a
single analysis
9.position: represents the set of domains and tasks performed by an
individual in the park and recreation agency
10.domain: serve as the primary areas of responsibility for the job
11.tasks: represent the specific work actively performed on the job by
one staff within a limited time period
12.task statement: 1. begin with an action verb
2.include only one specific task
3.describe what the employee does
13.job description format: job title, identification, summary statement,
job do- mains and tasks, job specifications, and disclaimers
14.recruitment: set of activities that seeks and attracts job applicants
with the necessary competencies to fill specific positions in the
organization
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CPRP Practice Exam Questions 2022/2023
1.To best understand the internal and external situation the agency is
op- erating in requires a situational analysis. What is the main element of
the situational analysis that looks at internal operations and external
envion- ments (Answer) SWOT analysis
2.Your agency is updating its logo and developing a marketing plan to
showcase the new logo and make it recognizable by the entire
community when they see it. The agency is doing what (Answer)
Branding the agency
3.When developing an emergency action plan, what should the parks
and recreation professional do first (Answer) Identify poential threats
4.Your supervisor has asked you to identify a financially feasible solution
to an ongoing problem occurring at a park that is used during the
community’s annual summer celebration. In particular, your supervisor
wants to more easily control and direct pedestrian traffic to key park
locations while limiting traffic within dark and hazardous areas. Based on
your supervisors request, which of the following would be the most
appropriate solution (Answer) Work with the park maintenance
department to construct temporary fencing to direct traffic and control
access to hazardous area
5.When determining night lighting needs for athletic fields which of the
following factors is true (Answer) Higher light levels are needed for
incresed (player) skill levels (higher light levels needed for
competitive play fields compared to recreational play fields)
6.Your current definition of a capital inventory item, developed in 1988, is
that “it is an item that costs in excess of $100, is tangible, has a useful life
exceeding one year, and is not materially reduced in value immediately by
use.” During the past 5 years, a larger percentage of the inventory has
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been missing each year. Your inventory this year indicates that you are
currently missing 40% of the inventory. Which of the following strategies is
the most likely solution to this problem (Answer) Redefine a captial item
as one costing in excess of $1,000 and redo the inventory
7.A park and recreation professional is planning a bike ride on local
trails for participants over 50. Which of the following participant
characteristics will most likely impact program planning (Answer)
Health status
- The park and recreation professional supervises an aquatic center
and has been in charge of the facility since it opened in 2005.
Unfortunately, the facility is regularly opening each season with a deficit
in the operating budget. Often, this deficit is attributed to expenses
associated with me- chanical failures or physical repairs needed at the
start of the new season.
CPRP Exam Questions & Answers 2022/2023
1.Intergovernmental Joint Use: An agreement between two public
agencies in usual
2.Goal: A statement of desired outcomes obtained from participating
in the pro- gram
3.Qualitative: Focus Group is an example of what kind of data?
4.Qualitative: Observation is an example of what kind of data?
5.Statement of agency or unit programming philosophy: The overall
rationale for this agency’s involvement in programming.
6.Collaborations: A short-term relationship to solve a specific problem
or set of problems
7.Quantitative: Multiple Option Survey is an example of what kind of
data?
8.Compulsory Income: Income generated through tax revenue
9.Management Plan: A written plan that identifies each management
function to by completed, the specific activities within each, and a
targeted completion date for each activity
10.Quantitative: Likert Scale Survey is an example of what kind of data?
11.Master Plan: This plan focuses on physical resources
12.Comprehensive Plan: This plan includes the agency’s goals,
policies, stan- dards, assessment data, etc.
13.Strategic Plan: This plan focuses on development and revision of
mission and vision
14.Policy: “All open-areas in city parks are considered dog-friendly” is
an example of a:
15.Demand: The hours of operation or expected participants of a
program is the:
16.Program Needs: Primary consideration in developing park and
recreation staff work schedules
17.Excise taxes: Taxes imposed on specific goods and services
18.Balance Sheet: Financial statement that depicts assets, liabilities
and equity, and a summary of what the agency owes and what it owns
outright
19.Income Statement: Financial statement that shows the total
revenues and expenditures for the month, quarter, and fiscal year; it’s
purpose is to demonstrate the profitability of the agency or cost center\
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Certified Parks and Recreation Professional (CPRP) Exam
1.Benchmarking: the process of comparing an organization’s practices
and tech- nologies with those of other companies
2.Rules: Specific; direct participants and employees to act in a
prescribed manner
3.Policies: broad and open to interpretation. Based on circumstances,
set direc- tion.
4.Anti-discrimination is an example of a: policy
5.Procedures: Chronological sequence of activities; define steps for
implementa- tion. Outlined in operations manuals. A process for
completing a task.
6.A public Parks and Recreation agency’s services are divided into
three categories:: Parks, programs, and facilities
7.It is the PRP’s responsibility to ensure that the public has the
opportunity to (3 things): 1. Participate in quality rec programs, 2. enjoy
attractive parks, 3. Ensure that facilities are effective and safe
8.Evaluations: Explain the value of the expenditures of the services
and explain that services are meeting community needs
9.Needs assessment: provides feedback on community attitudes,
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opinions, and perceptions of P&R department & its resources
10.Conflicting management strategies: There is an ongoing struggle in
Parks and Recreation between these two things:: Conservation and
develop- ment
11.”No flying of model aircrafts behind zero line, no aerobatics or highspeed passes” are examples of:: Rules
12.”Model aircrafts/boats shall be allowed only by permit issued by
Parks and Recreation Director” is an example of a:: Policy
13.”To obtain a permit, first call the Parks and Recreation Director, then
pay permit fees and submit application” is an example of a: Procedure
14.Comprehensive Plan: Identifies short and long-term priorities for
P&R depart- ment, includes agency’s goals and policies, identification
of deficiencies, invento- ries, and developed standards for Parks
15.Master Plan: Subsets of comprehensive plan; focuses on physical
resources and development. Typically updated every 10 years. Driven
by data.
16.Strategic Plan: Development or revision of mission and vision;
action plan for achieving goals and objectives. Based on data analysis
that provides insight to trends in agency’s internal & external
environments
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17.ADA act of 1992 requires…: – that physical alterations to public
accommoda- tions must be made to accommodate people w/
disabilities to the maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually
impaired)
18.What is the order of priorities for ADA barrier removal recommended
by the Department of Justice?: 1. Access for those with disabilities (“get
through the door”)
2.Access to areas where programs and services are offered
3.Access to restrooms, drinking fountains, & telephone when facilities
are open
4.Every individual should have the ability to benefit from services
19.Customer expectations: Based on the image/reputation of the
agency, prior experiences with the agency, marketing/promotional
material related to the agency, and word-of-mouth feedback from
others
20.PRP must be aware of regulatory policies affecting the agency from
the following organizations (5): 1. OSHA
2.EPA
3.EEOC (Equal Employment Opportunity Commission)
4.FDA
5.NLRB (National Labor Relations Board)
21.What are the minimum and maximum levels of maintenance
standards for Parks and Recreation?: Minimum level: Maintain area so
it is safe
Maximum level: Maximum occupant safety and comfort & a sensation owell-being
22.Routine Maintenance: Preserve or improve the appearance of a
facility or equipment. Less frequent than housekeeping activities, vary
by season and user preference. May be completed on a fixed time
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schedule- not urgent.
23.Examples of routine maintenance include…: Stripping/waxing floors,
paint- ing walls, cleaning fixtures, adjusting doors
24.Work order: a form memorandum requesting that specific
maintenance ser- vices be performed. Usually initiated by the PRP, onsite maintenance workers, or facility users.
25.Landscaping maintenance can…W: enhance attractiveness, invite
users, channel traffic, contribute to safety, and disguise unattractive
areas. Landscaping should support, not dictate program efforts.
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CPRP Parks & Rec Exam Study Guide 2022/2023
1.Operations management consists of what 3 components?: Planning
and Management, Maintenance Management and Facility Operations
2.Purpose of needs assessment: To receive feedback from the
communities’ attitudes, opinions and perceptions of the parks.
3.The recreation agency conducts a resources survey to provide the
com- munity with what?: Programming, facilities, park areas, and
services
4.Assessing natural resources requires consideration from what 4 areas?:
- Environmental Impact, Access, Developmental Features,
Maintenance and Oper- ations
5.Environmental Impact: To develop a plan to preserve the natural
environment, resulting from an organization’s activities, products, or
services that should be beneficial to both visitors and the environment
6.Access: A way of entering or leaving that requires the least
disturbance to the natural resource area.
7.Developmental features: Man-made and natural resources that
enhances user participation and increases the aesthetic value of the
area.
8.Staffing and maintaining a natural resource area requires what 3
ele- ments?: Personnel, equipment and money
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9.When conducting a needs assessment for facility development name
some areas of focus.: Demographic, current participation, attitudes and
opinions, barriers facing users, future interests and needs, current
satisfaction of facilities and services, safety issues, suggestions for
improvement
10.What are the 3 types of fixed asset inventories?: Real estate, capital
items, special assets
11.real estate: Deeds and legal descriptions of the land including all
the natural resources and permanent buildings on it.
12.Capital items: More expensive organizational products with a
longer useful life, ranging from office and fitness equipment to
automobiles
13.Name some examples of special assets that may be inventoried.:
Zoo animals, painting in an art gallery, plants in an arboretum
14.Commodities: Products or goods that carry little value but are
needed in maintaining the programs operation and day to day
functions
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15.Why is it important to plan ahead for capital improvement programs?:
To identify future needs, provide long-term financing for special
projects and coordi- nate community growth.
16.True or False: A typical part of a checklist for opening a facility should
be to inspect the site or facility for potential hazards to staff and users.:
True
17.True or False: Assessing infrastructure (utilities, parking, floodplains)
should be solely done by the planning commission.: False – This should
be a cooperative effort in addition to the Parks & Recreation
personnel, local school district(s), planning commissions, other city
departments, and/ or local business
18.True or False: Site plans are an estimate of a proposed facility and/or
park area.: False – Site plans are an accurate, clear, scale depiction of
the dimensions and angles of a proposed facility or park area.
19.True or False: A site master plan should exist for each area and
facility within the park and recreation agency.: True
20.True or False: Any facility built or modified after 1992 must be
readily accessible for people with disabilities.: True
21.The park and recreation professional should adhere to 4 guidelines in
preparing for emergencies and the unexpected; what are they?: 1.
Identifying potential treat 2. Create an emergency operations plan 3.
Develop an evacuation plan for buildings and facilities 4. Establish
mail-handling precautions and protocols to identify suspicious letters
or packages.
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CPRP TEST Questions & Answers 2022/2023
1.A sponsorship proposal should include: 4 of them.: History of the
Event Logistics
Benefits of the event
Establish sponsorship packages
- What year was the first examination given?
What does NCB stand for?:
1990 National certified board - What is the definition of individual and community benefits?
Pg. 9: Individual – what the participant is in the program and gets
benefits out of them
Community – is what the participant is not using the services or in a
program, but can be a potential participant. He gets benefits from not
participating.
Example: The person lives next to the trails, the property value goes
up even thou they are not using them.
4.What does repositioning mean and why would you
do? PG:10: To change your image and get an image
out there.
To promote a new positive image.
Example: the public seen us as providing fun, park visits, sports
leagues, and places to learn new skills.
Parks and rec. wants to be seen as means to solving problems in the
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community and as an invaluable asset.
5.What steps (process)are taken to educate the public about benefits?:
For- mulate a precise statement of how you are dealing with pressing
city issues
To do research to show how you are going to deal with
those issues How you are going to get it done
- How can the NPRA make a significant contribution to the community?: -Obesity, cost of health care, environmental deterioration
7.Who do Parks & recreation have to listen to?: Elective officials
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8.What is a good way to solicit the public?: Is to form a friendship group
- Who’s ultimate responsibilities of financial management with in an
agency
- who shares with them?
PG: 12: The CEO and share with others in the organization.
10.What are three ways to collect public input regarding
policies? PG:12: Public Meetings
Focus group:
Citizen Advisory groups
11.What are public meetings?
PG: 12: Public meetings:
Are held to inform the public of specific items that
changes. To consult the public on issues and to see
how they react. Involve the public are getting their
input.
Example: such as building a new community center or determining
the needs of the community.
12.A small group that represents a large group of patrons.
There is a facilitator who is not affiliated with the agency.
Their job is to obtain perceptions, opinions, and beliefs and attitudes about
a given subject.: What is a focus group?
Their job is to obtain
what? PG:12
13.Citizen Advisory Group?
PG:13: This group is formed to provide valuable feedback and
directions. They can investigate specific issues or problems.
Can be used to discuss policy changes gather feedback to help with
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policy formation.
14.What is a vision?
PG:14: The vision of the organization is an ideal image of what the
organization will look like in the future.