State Farm Auto Exam Questions & Answers 2023(A+GRADED 100%VERIFIED)
State Farm Auto Exam
Competitive Bids – ANS The competitive bid process requires that two or more
repairers submit competitive estimates or
“bids” for a specific repair job. The amount of the low, complete bid is
generally considered to
be the “competitive” price and is used as the basis for settlement. In all cases,
the vehicle owner
selects the facility that will perform repairs.
PCPs – ANS State Farm uses a continuous
survey that gives repairers the opportunity to provide information
online. The repairer information is used to determine labor rates and material
pricing levels that
reflect prevailing prices in that area. PCPs are determined by analyzing
information provided by
repairers that meet the Equipment/Capabilities Criteria listed on the Repair
Facility Survey form
Select Service Program – ANS In some market areas, repairers have been
selected to participate in State Farm’s Select Service
Program. The program is designed to enhance claim service,
increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate
vehicle damage
Paintless Dent repair – ANS Paintless Dent Repair (PDR) is an industry
recognized repair process that involves the removal
of
hail dents or other types of damage from metal exterior surface panels without
disturbing the
vehicle’s finish. In most cases, this procedure involves the use of specialized
tools to apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be
used to repair damage from the topside of the panel, depending on the size
and location of the
damage. By using either of these techniques, the technician is able to restore
panel appearance
which eliminates the need for refinishing the panel’s surface area.
The PDR process is often used to repair hail damage or other similar dents
that occur when an
outer panel strikes (or is struck by) an object that has not compromised the
finish of the panel.
Since the outer finish of the panel has not been disturbed, it eliminates the
refinishing process
and may allow for repairs to be completed in a more timely and cost effective
manner.
ICAR – ANS Inter Industry Conference on Auto Collision Repair.
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