Test 2: COM 312 Exam Review (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A

Test 2: COM 312 Exam Review (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A

Test 2: COM 312 Exam Review (Latest 2023/
2024 Update) Questions and Verified
Answers| 100% Correct| Grade A
Q: What do emotions trigger?
Answer:
familiar patterns
Q: What is needed in order to effectively engage with emotions in conflict ?
Answer:
maturity
Q: Do emotions help or hinder decision-making, if you know how to deal with them?
Answer:
They help in decision-making
Q: What is an XYZ statement?
Answer:
when you do X in a situation Y I feel Z
Q: What does middle-way mean?
Answer:

to verbally state/describe the anger, focus on the person not the process, use “we” language and
distinguish between venting and acknowledging anger
Q: What are the gender differences in the emotion of sadness?
Answer:
Men- more likely to express anger and cover up sadness
Women- more likely to express sadness and cover up anger
Q: Core Concerns
Answer:

• appreciation: recognition of value
• autonomy: freedom to think. feel & take action
• affiliation: emotional connection to others
• status: standing compared to others
• Role: effectiveness and meaningfulness of job label
  Q: How do emotions affect you?
  Answer:
  affects your body, thinking and behavior
  Q: T or F Fear and anxiety often influence our choices in conflict management?
  Answer:
  True
  Q: T or F Feelings rise from a generalized state of arousal we call emotion?
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