Gainsight Level 3 Admin Certification Test (2023/ 2024 New Update) Questions and Verified Answers| 100% Correct
Gainsight Level 3 Admin Certification Test
(2023/ 2024 New Update) Questions and
Verified Answers| 100% Correct
QUESTION
What is the value in setting an exception score in scorecards?
Answer:
Exception allows you to set the Overall Score for the Scorecard based on some specific criteria
and not based on the Measure Weights assigned. In other words, Exceptions can be used when
you want to ignore the existing Measure Weights and use a different approach to set the Overall
Score for a Scorecard.
QUESTION
What is an exception?
Answer:
An exception allows you to circumvent a scorecard measure weight and set an “if/then” case
QUESTION
How is a score of a measure group calculated?
Answer:
calculated automatically based on two factors:
The weight of each Measure involved in the Group
The score of each Measure involved in the Group
QUESTION
How is the overall score calculated?
Answer:
The Overall Score of a Scorecard depends on the Weights of each Measure. The Overall Score
is calculated using the formula given below:
{ (W1xM1) + (W2xM2) + (W3xM3) + ………….+ (WnxMn) } / 100
QUESTION
Which survey category cannot be changed after the survey is started? Non-Anonymous, SemiAnonymous, or Anonymous?
Answer:
Anonymous
QUESTION
Which survey categories are not supported by the CSAT or NPS Survey model?
Answer:
Anonymous and Semi-Anonymous are only supported by the generic survey program model.
QUESTION
What is the survey code which is auto generated used for?
Answer:
Analytics- you can report on this in reports, can use to track surveys, and for other back end
purposes
QUESTION
Can you add watermarks to the survey design?
Answer:
Yes, along with background pictures
QUESTION
What are sections useful for within a survey design?
Answer:
To direct survey participants through to a specific topic or idea
To organize related questions in one area
QUESTION
What type of questions does survey support?
Answer:
Multiple Choice
Net Promoter Score (NPS®)
Customer Satisfaction (CSAT)
Star Rating
Ranking
Matrix
Text
QUESTION
Do you need to add a section in order to add questions?
Answer:
No, but you do need to have a page
QUESTION
Can you edit the question type once the question is created?
Answer:
No
QUESTION
Powered by https://learnexams.com/search/study?query=
What are the two ways to view scorecard parameters in C360?
Cards & List
How many weeks does the scorecard trend indicator display?
Up to 18 weeks
What are outdated scores called?
Stale scores- represented by an exclamation symbol
What is different in list and cards view?
You cannot view percent contribution of Measures to the Overall Score in List View
How can you define a manual measure in a Card view?
They have a person icon next to them. All others need to be updated via rules
Only one scorecard can be applied to a Company/Relationship
What are the scorecard schemas?
Numeric
Grading
Color
What is the Unified Fact Object(s) used for?
These are the objects you create a mass edit report on, as all of the scorecard data is stored in either the Company or Relationship Unified Scorecard Fact object
What does “NA” on a scorecard mean?
That the measure is applicable for a scorecard but is not yet set
When applying weights to scorecard measures, does the total percentage have to equal 100?
No, The system auto converts the assigned numerical value (weight) into a Percentage value for every Measure and also for the Measures weight for the respective groups, and displays them in the % Contribution to Overall score and % Contribution (Group) columns respectively.
It is not required that the sum of the weights equals 100, they will be automatically calculated to 100%
How many times can an admin disable the Group Weights feature?
Only once
What is the benefit of Group Weight?
You can have multiple measures with different weight calculations contribute toward the total group weight score.
individual measures do not directly impact the overall score. Instead they contribute to the measure group score according to their assigned percentage, which then contributes to the overall health score based on the measure group’s assigned percentage.
What is the value in setting an exception score in scorecards?
Exception allows you to set the Overall Score for the Scorecard based on some specific criteria and not based on the Measure Weights assigned. In other words, Exceptions can be used when you want to ignore the existing Measure Weights and use a different approach to set the Overall Score for a Scorecard.
What is an exception?
An exception allows you to circumvent a scorecard measure weight and set an “if/then” case
How is a score of a measure group calculated?
calculated automatically based on two factors:
The weight of each Measure involved in the Group
The score of each Measure involved in the Group
How is the overall score calculated?
The Overall Score of a Scorecard depends on the Weights of each Measure. The Overall Score is calculated using the formula given below:
{ (W1xM1) + (W2xM2) + (W3xM3) + ………….+ (WnxMn) } / 100