IAHSS Advanced Test Exam 6 th Edition New Latest Version Updated with All Questions and 100% Correct Answers
IAHSS Advanced Test Exam 6
th Edition New Latest
Version Updated 2024-2025 with All Questions and
100% Correct Answers
The members of the inspection team ——— Correct Answer ——– Members of the
inspection team commonly include the following: Safety/Security Director, risk manager,
environmental services manager, maintenance manager, and a representative from the
nursing department.
Which of the following is easier and more cost efficient for an institution? ——— Correct
Answer ——– Building in security systems during the building design.
Healthcare facilities that provide ___ customer service motivates
customers to tell others about these organizations. ——— Correct Answer ——–
Excellent
Process improvement in customer service can be measured how? ——— Correct
Answer ——– Surveys, Monitoring Performance, Benchmarking, and Service
Standards.
_ can be an excellent way to measure customer service and improve
performance. ——— Correct Answer ——– Feedback
With regard to security in women’s services areas, the standards of The Joint
Commission and guidelines of the National Center for Missing and Exploited Children
are what? ———- Correct Answer ———- Mutually supportive.
After the healthcare organization has identified the list of potential threats, prioritized the
list, and selected those that would affect the facility, it must do what? ———- Correct
Answer ———- Implement procedures and controls to reduce or eliminate areas of
vulnerability.
Beginning in January 2008, under The Joint Commission’s Emergency Management
Standards the increased responsibilities of security include what? ———- Correct
Answer ———- Identifying the role of law enforcement and the National Guard at the
facility during emergencies.
Effective security requires balancing three elements: people, procedures and what? —–
—– Correct Answer ———- Equipment
Which of these is a system that provides continuous power to an alternating current line
within a prescribed tolerance and protects against over-voltage conditions, loss of
primary power, and intermittent brownouts? ———- Correct Answer ———-
Uninterrupted Power Supply (UPS)
Which document contains requirements that must be complied with when electronic
access control devices are used? ———- Correct Answer ———- NFPA 101
What is the term for locking devices that prevents a door from being opened fro the
egress slide for a period of time (usually 15 or 30 seconds)? ———- Correct Answer —-
—— Delayed egress lock
What is the most common type of credential reader used today? ———- Correct
Answer ———- Card reader.
Which of the following is an example of an external incident? ———- Correct Answer —
——- Major incident with incoming casualties
When does the initial response to a critical incident begin? ———- Correct Answer ——
—- When the incident is reported
When responding to a critical incident, what is the first action an officer should take? —-
—— Correct Answer ———- Ensure the officer’s safety
What are elements in improving customer service? ——— Correct Answer ——–
Identify Customers, Attitude, Communication and Training.
Communication is __. ——— Correct Answer ——– 93% body language
and 7% words.
The major source of premise liability in healthcare is from . ——— Correct
Answer ——– Slips and falls.
Property owners have a ________ duty to maintain the property in a
______ condition. ——— Correct Answer ——– legal… reasonably safe
What elements are necessary to establish negligence in a premise liability case? ———
Correct Answer ——– Duty to the plaintiff, failure to meet the duty and breech of a duty
caused an injury.
Which risk factors should security officers identify? ——— Correct Answer ——–
Burned out lights, breached fence lines and slip and fall hazards.
Crime analysis ——— Correct Answer ——– Crime analysis is one of the most
important aspects of risk assessment and crime prevention. Crime analysis is the
ongoing, systematic process of collecting, categorizing, analyzing, and disseminating
timely and useful information regarding crime, crime patterns, trends, and potential
suspects.
What is the 5 step approach to crime analysis? ——— Correct Answer ——– 1. Collect
the data. 2. Collate the data. 3. Analyze the data. 4. Disseminate the finding. 5. Gather
and evaluate the feedback.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? ——— Correct Answer ——– Initiating some action to remove or reduce
the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour?
——— Correct Answer ——– Correct them immediately.
What is the purpose of crime analysis? ——— Correct Answer ——– Identify problems
and develop strategies to reduce problems.
Identifying Customers ——— Correct Answer ——– A customer is any person with
whom one has dealings. In a healthcare setting customers include patients, family
member’s, visitors, physicians, surveyors, social workers, and other individuals and
agencies.
What customers want ——— Correct Answer ——– Even though situations and
customer motives differ, several points are common: Reliability and competence,
responsiveness and empathy, making the customer feel valued.
Attitude is everything ——— Correct Answer ——– First impressions are import, The
impression you project affects how the customer react to you. Appearing professional,
friendly, approachable, and positive makes you better able to meet the needs of
customers.
Key traits security personnel should have to deliver good customer service. ———
Correct Answer ——– Emotional awareness and concern, problem solving, initiative
and responsibility, explaining and informing.
What are the four basic elements of the Fish philosophy? ——— Correct Answer ——–
- Choose your attitude. 2. Play 3. Make their day. 4. Be present be there.
Choose your attitude ——— Correct Answer ——– When you choose your attitude for
the day you take the responsibility that you are the one responsible for your attitude.
Play ——— Correct Answer ——– When people are presented with an opportunity to
be passionate about their work and express themselves creatively, play naturally
happens. “Play” not only encourages camaraderie and good will, but also inspires
innovative thinking.
Make their day ——— Correct Answer ——– Creating a memory with each person you
contact. Positive memories through creative interaction with your customers boost
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