Which statement by the nurse is an example of back-channeling?
A.
“When did you first seek health care for your symptoms?”
B.
“I am sure the doctor will answer all of your questions shortly.”
C.
“I completely understand. Can you tell me more?”
D.
“Try not to worry. I’m sure that you will be just fine.”
The Correct answer and Explanation is:
The correct answer is C. “I completely understand. Can you tell me more?”
Explanation:
Back-channeling is a communication technique used by healthcare professionals to actively listen and engage with patients during conversations. It involves verbal and non-verbal cues that show the listener’s attentiveness and encourage the speaker to continue sharing their thoughts or feelings. Back-channeling is crucial in nursing as it helps build rapport, validates the patient’s experiences, and fosters open communication.
Option C represents an example of back-channeling. The nurse’s statement, “I completely understand. Can you tell me more?” demonstrates active listening and validation of the patient’s feelings. By acknowledging the patient’s statement (“I completely understand”) and encouraging further elaboration (“Can you tell me more?”), the nurse shows that they are engaged and interested in what the patient has to say. This technique helps the patient feel heard and valued, which can lead to a more comprehensive understanding of their concerns and issues.
Option A (“When did you first seek health care for your symptoms?”) is a question that seeks specific information rather than engaging in back-channeling. It’s more focused on gathering data rather than encouraging the patient to continue talking.
Option B (“I am sure the doctor will answer all of your questions shortly.”) provides reassurance but does not actively encourage the patient to elaborate on their feelings or concerns. It’s more about providing information and comfort rather than engaging in active listening.
Option D (“Try not to worry. I’m sure that you will be just fine.”) is reassuring but may come off as dismissive if not accompanied by an invitation for further discussion. It does not actively invite the patient to share more about their experience or feelings.
Back-channeling is a key skill in nursing that helps in understanding the patient’s perspective better and in building a therapeutic relationship. It ensures that the patient’s concerns are fully explored and addressed.