Customer: “Do you think the new service agreement is contentious?” a) I believe the new agreement has flaws. b) I believe the new agreement is confusing. c) I believe the new agreement is clear. d) I believe the new agreement is controversial. e) I believe the new agreement is overwhelming.
The Correct Answer and Explanation is :
The correct answer is d) I believe the new agreement is controversial.
Explanation:
When a customer asks, “Do you think the new service agreement is contentious?” they are inquiring about whether the agreement is likely to provoke disagreement, debate, or conflict. The term “contentious” specifically refers to something that causes disagreement or conflict, often because of differing opinions or strong emotional reactions.
Let’s break down the other options and why they are not the best fit:
- a) I believe the new agreement has flaws: This suggests that the agreement has weaknesses, but does not necessarily imply that there is widespread disagreement or controversy. It could simply mean that someone thinks the agreement could be improved, without implying that it is contentious.
- b) I believe the new agreement is confusing: This suggests a lack of clarity, but does not imply that there are strong opposing viewpoints or debates. It focuses more on the difficulty of understanding the agreement rather than its potential to cause conflict.
- c) I believe the new agreement is clear: This is the opposite of what the customer is asking. The customer is asking about the contentiousness, which implies disagreement, not clarity. If the agreement were clear, it would likely reduce any contentiousness.
- e) I believe the new agreement is overwhelming: This implies that the agreement is too much to handle, possibly due to its complexity or length. However, this does not directly address whether there is conflict or debate around the agreement.
In summary, the term “contentious” most closely aligns with “controversial”, as both suggest a level of disagreement or dispute, which fits the context of the customer’s inquiry. Thus, the most appropriate response is d) I believe the new agreement is controversial.