A guest orders his burger medium. When it arrives, he tells you it looks undercooked. When you look at the burger, you think it looks cooked correctly.
What would you do?
Ask the chef to come check the burger and fix it if the temperature is wrong
Tell the guest you’ll ask the chef to put the burger back on the grill for a few minutes
Tell the guest you’ll bring the burger to the chef to check the temperature
Politely explain that the burger is cooked correctly and the guest should ask for it to be cooked to medium well in the future
? ?Apologize for the mistake and have the chef remake the burger to the desired temperature
The Correct Answer and Explanation is :
When a guest orders a burger cooked to medium and expresses concerns about it appearing undercooked, it’s essential to address their concerns promptly and professionally. The most appropriate response is to apologize for any discomfort caused and offer to have the chef remake the burger to the desired temperature.
Explanation:
- Customer Satisfaction: Prioritizing the guest’s comfort and satisfaction is crucial in the hospitality industry. Even if the burger appears correctly cooked, the guest’s perception is paramount. Offering to remake the burger demonstrates attentiveness and a commitment to meeting their expectations.
- Food Safety Considerations: Ground beef, commonly used in burgers, poses higher food safety risks when undercooked compared to whole cuts like steak. Experts advise that consuming undercooked hamburger meat can be more hazardous due to the distribution of pathogens throughout the meat. The safe internal temperature for ground beef is 160°F (71°C), while steak should be cooked to at least 145°F (63°C) to ensure safety.
- Professionalism: Handling such situations with professionalism and courtesy helps maintain a positive dining experience. By acknowledging the guest’s concerns and taking appropriate action, you reinforce the establishment’s reputation for quality service.
In summary, addressing the guest’s concerns by offering to remake the burger not only ensures their satisfaction but also upholds food safety standards and demonstrates professionalism.