Why did American Airlines require a new technology platform?
1 ?point
Acceleration of growth
Establishment of a scalable hosting platform for low-latency delivery
Requirement for better customer service
Removal of barriers to innovation
The correct answer and explanation is:
Correct Answer: Establishment of a scalable hosting platform for low-latency delivery
Explanation:
American Airlines needed a new technology platform to address the increasing demands of modern air travel and the rapidly evolving expectations of its customers. The aviation industry is highly dynamic, with millions of customers relying on real-time information for bookings, flight schedules, delays, and customer service. This environment demands low-latency systems capable of handling immense loads without compromising speed or reliability.
The previous systems American Airlines used likely struggled to scale efficiently as the company grew. Legacy systems can create bottlenecks that impede seamless operations, especially during peak travel times or unexpected disruptions like weather-related delays. A scalable platform is crucial to ensure smooth performance and maintain high availability during such periods.
Moreover, the platform had to be optimized for low-latency delivery, ensuring that critical data—such as gate changes, flight status, or check-in details—reaches customers and staff instantly. Delayed or slow communication can lead to a poor customer experience, operational inefficiencies, and even financial losses.
Transitioning to a modern technology platform also aligns with the airline’s goals to enhance flexibility and agility. It paves the way for better integration with third-party systems, such as travel agencies or global distribution systems, and supports emerging technologies like artificial intelligence and machine learning to personalize customer experiences.
By focusing on a scalable hosting platform for low-latency delivery, American Airlines positions itself to innovate while improving operational resilience and efficiency. This decision not only supports current needs but also lays a strong foundation for future advancements in the competitive airline industry.
In summary, the need for a modern, robust platform capable of delivering low-latency, real-time services was essential for the airline to remain competitive, reliable, and customer-focused.