16-31LEVEL OF SERVICEKNOWLEDGE
One method of classification describes whether a retailer is self-, limited-, or full-__________.
a.involvement
b.assortment
c.management
d.service
e.ownership
16-32LEVEL OF SERVICEKNOWLEDGE
Three __________ are provided by self-, limited-, and full-service retailers.
a.levels of distribution
b.levels of involvement
c.levels of service
d.service commitments
e.merchandise lines
16-33LEVEL OF SERVICEKNOWLEDGE
The degree of service provided to the customer from self-, limited-, and full-service retailers is referred to as __________.
a.involvement
b.level of service
c.service commitment
d.customer obligation
e.degree of commitment
16-34LEVEL OF SERVICECOMPREHENSION
Level of service is used to describe the degree of service provided to the customer. Three levels of service are provided by self-, __________-, and full-service retailers.
a.limited
b.commitment
c.involvement
d.obligation
e.pledge
16-35MERCHANDISE LINEKNOWLEDGE
A method of classification that describes how many different types of products a store carries and in what assortment is referred to as a __________.
a.product mix
b.service level
c.product variety
d.store composition
e.merchandise line
16-36MAKING RESPONSIBLE DECISIONSCOMPREHENSION
Retailers have come to realize that consumers want to purchase products from those retailers with similar __________.
a.offerings
b.ideologies
c.interests
d.locations
e.pricing strategies
16-37MAKING RESPONSIBLE DECISIONSCOMPREHENSION
According to the textbook, (the) __________ provides third-party certification and offers guidance for retailers implementing new environmentally sound practices.
a.Environmental Protection Agency
b.U.S. Chamber of Commerce—Environmental Division
c.Green Cross International
d.U.S. Green Retail Association
e.Leadership in Energy and Environmental Design (LEED)
16-38MAKING RESPONSIBLE DECISIONSKNOWLEDGE
When Home Depot switched its in-store light fixture displays to compact fluorescent light and LED light bulbs, painted the roofs of its stores white, and installed solar panels, it reduced its energy use by __________ percent.
a.5
b.10
c.15
d.20
e.25
16-39MAKING RESPONSIBLE DECISIONSCOMPREHENSION
By requiring its toy suppliers to trim one square-inch of packaging from its lines, Walmart reduced packaging by __________ tons.
a.3,000
b.3,500
c.4,000
d.4,500
e.5,000
16-40FORM OF OWNERSHIPKNOWLEDGE
There are three general forms of retail ownership: contractual system, corporate chain, and __________.
a.dual ownership
b.industry consortium
c.retailing cooperative
d.independent retailer
e.multi-national cartel
The Correct Answer and Explanation is :
Here are the correct answers to the questions followed by detailed explanations:
16-31 LEVEL OF SERVICE KNOWLEDGE
Answer: d. service
Explanation: The classification of retailers based on the degree of customer service they provide includes three categories: self-service, limited-service, and full-service. This classification describes the level of service a retailer offers, from minimal to extensive assistance in the buying process.
16-32 LEVEL OF SERVICE KNOWLEDGE
Answer: c. levels of service
Explanation: The three levels of service (self-service, limited-service, and full-service) are key to understanding retail strategies. Each category represents a different approach to how much assistance customers receive during their shopping experience. Self-service requires minimal interaction, limited-service provides some help, and full-service offers the highest level of assistance.
16-33 LEVEL OF SERVICE KNOWLEDGE
Answer: b. level of service
Explanation: The “level of service” refers to the extent of customer service provided by retailers. Self-service, limited-service, and full-service each offer different degrees of assistance, and this term encompasses those distinctions. The level of service is a key factor in how retailers are classified and what consumers can expect during their shopping experience.
16-34 LEVEL OF SERVICE COMPREHENSION
Answer: a. limited
Explanation: The correct classification is self-service, limited-service, and full-service retailers. Limited-service retailers offer a middle ground between self-service and full-service options, providing some assistance to customers but not the high-touch service typical of full-service stores.
16-35 MERCHANDISE LINE KNOWLEDGE
Answer: e. merchandise line
Explanation: The “merchandise line” refers to the classification of retailers based on the range of products they offer and how varied those products are. Retailers are categorized by how broad or narrow their product assortment is, helping consumers understand the variety they can expect.
16-36 MAKING RESPONSIBLE DECISIONS COMPREHENSION
Answer: b. ideologies
Explanation: Consumers today are increasingly aware of the values and practices of the retailers they support, including sustainability and ethical sourcing. Retailers who share similar ideologies with their customers, particularly regarding social and environmental responsibility, are more likely to build loyal customer bases.
16-37 MAKING RESPONSIBLE DECISIONS COMPREHENSION
Answer: e. Leadership in Energy and Environmental Design (LEED)
Explanation: LEED is a certification program that provides third-party validation for environmentally responsible building practices. It is widely used by retailers and other businesses to demonstrate their commitment to sustainability, helping them adopt green practices such as energy-efficient construction and sustainable sourcing.
16-38 MAKING RESPONSIBLE DECISIONS KNOWLEDGE
Answer: d. 20
Explanation: Home Depot made significant changes to its energy consumption by switching to energy-efficient lighting, adding solar panels, and improving roof insulation. These efforts resulted in a 20% reduction in energy use, highlighting the positive environmental and economic impact of sustainable practices.
16-39 MAKING RESPONSIBLE DECISIONS COMPREHENSION
Answer: c. 4,000
Explanation: Walmart’s initiative to reduce packaging waste by requiring toy suppliers to trim one square-inch of packaging per item resulted in a reduction of approximately 4,000 tons of packaging. This is a prime example of how even small changes can lead to significant environmental savings.
16-40 FORM OF OWNERSHIP KNOWLEDGE
Answer: d. independent retailer
Explanation: Retail ownership can take several forms. In addition to the corporate chain and contractual systems, independent retailers are a category on their own. These are businesses that are independently owned and operated without affiliation to a larger chain or system. Independent retailers offer flexibility in their operations but may have fewer resources compared to corporate chains or cooperatives.
These answers and explanations emphasize the different strategies, classifications, and practices within retailing, especially regarding service levels, sustainability, and ownership types. Understanding these concepts is essential for recognizing how retailers differentiate themselves in the marketplace.