Scope of quality management is __ than control or assurance.
(a) smaller
(b) same
(c) larger
(d) not related
The Correct Answer and Explanation is :
The correct answer is:
(c) larger
Explanation:
Quality management is a broader concept than quality control or quality assurance. It encompasses all aspects of ensuring quality within an organization, from planning to execution and continuous improvement. Let’s explore the scope of these three terms to understand why quality management has a larger scope:
1. Quality Control (QC)
Quality control is focused on detecting defects in products or services. It involves inspection, testing, and corrective actions to ensure that the final product meets specified standards. QC is a reactive process as it identifies problems after they occur.
2. Quality Assurance (QA)
Quality assurance goes a step further than QC. Instead of just detecting defects, QA is a proactive process aimed at preventing defects. It involves process improvements, documentation, audits, and compliance to ensure that quality is built into the system.
3. Quality Management (QM)
Quality management is broader than both QC and QA. It includes strategic planning, leadership, culture, and continuous improvement to enhance quality at every level of the organization. It follows the Plan-Do-Check-Act (PDCA) cycle and integrates principles like Total Quality Management (TQM) and Six Sigma.
Why Quality Management Has a Larger Scope?
- It includes both QC and QA: Quality management ensures that both control and assurance are effectively implemented.
- It involves leadership and decision-making: Quality management includes setting quality objectives, policies, and strategies for the entire organization.
- It promotes continuous improvement: Quality management focuses on customer satisfaction, employee involvement, and process efficiency rather than just detecting or preventing defects.
Thus, the scope of quality management is larger than quality control or quality assurance.
Now, I will generate an image to visually represent this concept.
Here is the professional business infographic illustrating the scope of Quality Management, Quality Assurance, and Quality Control. Let me know if you need any modifications or further explanations!
