Isaac has been asked to write a letter of congratulations; this is also known as a ____ message.
A. claims and adjustment
B. recommendation
C. thank you
D. good news
E. goodwill
The correct answer and explanation is :
The correct answer is E. goodwill.
A goodwill message is a type of letter that is written to express positive sentiments or congratulations, often intended to enhance relationships, encourage positive feelings, and foster goodwill between individuals or organizations. When someone like Isaac is asked to write a letter of congratulations, it is typically meant to acknowledge and celebrate someone’s achievement, offering support or praise, which are key components of a goodwill message.
Goodwill messages are generally positive and intended to reinforce a sense of appreciation or encouragement. This can include congratulating someone on a promotion, a successful project, a personal achievement, or any event that signifies success or happiness. Such messages are also useful in building rapport and strengthening relationships, both in personal and professional contexts.
Goodwill messages are a subset of business communication and can take various forms. The core purpose is to convey a sense of appreciation and recognition, reinforcing trust and rapport. These messages help in enhancing the sender’s image, as they are seen as thoughtful and considerate. A congratulatory letter, for example, goes beyond just acknowledging the achievement. It expresses the sender’s genuine pleasure at the recipient’s success, often highlighting the hard work and dedication that went into it.
In contrast, a claims and adjustment message would address complaints or requests for changes, while a recommendation message would be focused on endorsing someone’s qualifications or abilities for a position or opportunity. A thank you message is more about expressing gratitude, and a good news message would focus on sharing positive developments but not necessarily in the form of a personal congratulatory note. Thus, a goodwill message is the most appropriate classification for a letter of congratulations.