What is not a duty of a general service technician?
Have the customer sign the work order
Order the parts needed
Diagnose the customer’s concern
Perform vehicle repair procedures
The correct answer and explanation is:
Correct Answer:
Have the customer sign the work order
Explanation:
A General Service Technician (GST) is responsible for performing basic maintenance and repair tasks on vehicles. Their primary duties include tasks such as oil changes, tire rotations, battery replacements, brake inspections, and other routine maintenance procedures. However, one task that is not part of a GST’s responsibilities is having the customer sign the work order.
The work order is a legal document that outlines the services requested by the customer and the estimated costs. Typically, it is the service advisor or service manager who is responsible for discussing the repairs with the customer, obtaining their signature, and finalizing the paperwork. This ensures that the customer understands the work being performed and consents to the costs involved. A General Service Technician’s role is focused on hands-on vehicle maintenance rather than administrative duties.
Breakdown of Other Duties:
- Ordering the Parts Needed – While a technician may identify parts that need replacement, ordering parts is usually done by the parts department or service advisors, not the GST.
- Diagnosing the Customer’s Concern – Diagnostics require specialized training and expertise, often performed by senior technicians or certified mechanics. GSTs typically assist with inspections but do not perform full diagnostics.
- Performing Vehicle Repair Procedures – GSTs do carry out basic repair and maintenance tasks such as changing fluids, replacing filters, and rotating tires under the supervision of experienced technicians.
By understanding the distinctions between job roles in an automotive service department, service operations can run smoothly and efficiently.
Now, let me generate an image related to general service technicians.
Here is an image of an automotive service technician working in a professional garage, performing maintenance on a vehicle. Let me know if you need any modifications or additional details!
