Phil has been transferred to supervise a new team. He wants to use a task-tracking system that worked with his last team. However, the new team likes their current system.
What should Phil say? Select all that apply.
“What if we run a small pilot with my system? We can customize it to better fit this team.”
“Let me demonstrate to you how it improved the last team’s efficiency.”
“It’s my job to improve this team’s performance. I have your best interests in mind.”
“I’ve seen how this system reduces errors and saves time.”
“This is a company-approved system, and I’d like you to start using it.”
The Correct Answer and Explanation is:
Correct Answers:
✅ “What if we run a small pilot with my system? We can customize it to better fit this team.”
✅ “Let me demonstrate to you how it improved the last team’s efficiency.”
✅ “I’ve seen how this system reduces errors and saves time.”
Explanation:
Phil is in a leadership position where he’s trying to introduce a new task-tracking system to a team that already prefers their current method. In this kind of situation, effective communication, collaboration, and respect for the team’s perspective are critical to gaining their buy-in and leading a successful transition.
Let’s evaluate the correct options:
- ✅ “What if we run a small pilot with my system? We can customize it to better fit this team.”
This option encourages collaboration and experimentation. It doesn’t force a change but proposes a trial. A pilot project allows the team to experience the potential benefits firsthand, while customization shows Phil respects their unique workflow. - ✅ “Let me demonstrate to you how it improved the last team’s efficiency.”
This statement uses evidence from past success. It gives credibility to Phil’s proposal by showing measurable improvements. It’s a persuasive strategy that invites curiosity without mandating change. - ✅ “I’ve seen how this system reduces errors and saves time.”
This focuses on tangible benefits. By explaining how the system supports better performance, Phil is aligning with the team’s likely goals—efficiency and accuracy.
Now, let’s look at the incorrect options:
- ❌ “It’s my job to improve this team’s performance. I have your best interests in mind.”
While well-intentioned, this can come across as patronizing or authoritarian. It centers Phil’s authority rather than including the team in the decision-making process. - ❌ “This is a company-approved system, and I’d like you to start using it.”
This sounds directive and rigid. Even if the system is approved, imposing it without consultation can create resistance. Teams are more likely to adopt new systems when they feel involved in the decision.
Conclusion:
Phil should use collaborative and evidence-based language to encourage openness, rather than asserting authority. This fosters trust and smoother transitions.