Select all of the examples of effective indirect strategies you might use to avoid alcohol service. Remove the drink and inform the guest you will not serve any more alcohol. Tell the guest you have to have the ID approved by the manager. Call the police to escort the intoxicated guest from the premises. Confiscate a false ID from an underage guest. Enlist the help of the guest’s friends to prevent the sale.
The Correct Answer and Explanation is:
The correct examples of effective indirect strategies to avoid alcohol service are:
- Tell the guest you have to have the ID approved by the manager.
- Enlist the help of the guest’s friends to prevent the sale.
Explanation:
When managing alcohol service, especially in situations where a guest may be intoxicated or underage, servers often need to refuse service tactfully to avoid conflict and maintain a safe environment. Indirect strategies are approaches that avoid direct confrontation and reduce the likelihood of escalation.
- Tell the guest you have to have the ID approved by the manager:
This is an indirect strategy because it delays the decision and places authority on someone else (the manager). This tactic helps diffuse tension since the refusal doesn’t come directly from the server but from a higher authority, making it easier to handle potentially difficult situations. It also provides time to assess the situation calmly. - Enlist the help of the guest’s friends to prevent the sale:
This strategy uses social influence rather than direct confrontation. If the friends are aware of the risks and agree to help, it reduces peer pressure and creates a support system that encourages the guest to avoid further drinking. It’s less confrontational and can be very effective, especially with groups.
Why the other options are not indirect strategies:
- Remove the drink and inform the guest you will not serve any more alcohol:
This is a direct strategy because it involves directly confronting the guest and clearly stating refusal, which might lead to confrontation or resistance. - Call the police to escort the intoxicated guest from the premises:
This is a more severe, direct enforcement action, usually reserved as a last resort when the guest is uncooperative or poses a safety risk. - Confiscate a false ID from an underage guest:
While this action is necessary for legal compliance, it is a direct action and involves confrontation with the guest.
Summary:
Effective indirect strategies avoid direct confrontation and rely on subtle methods, such as deferring the decision to management or gaining cooperation from peers. These methods help maintain a safer environment and reduce conflict while still preventing unsafe alcohol service.
