Management theorist Douglas McGregor observed that
Multiple Choice
the lower-order needs of workers were usually satisfied after higher-order needs were satisfied.
worker attitude toward managers affected how managers proceeded to motivate.
there are no purists; managers’ attitudes toward employees are a combination of learned behavior and situational behavior.
managers’ attitudes toward workers affected how they motivated them.
The Correct Answer and Explanation is:
Correct Answer:
managers’ attitudes toward workers affected how they motivated them.
Explanation
Douglas McGregor, a prominent management theorist, is best known for his development of Theory X and Theory Y, two contrasting models of workforce motivation and management. These theories reflect different assumptions managers make about their employees, which in turn significantly influence their leadership style and motivational strategies.
Theory X is based on a pessimistic view of human nature. It assumes that workers are inherently lazy, lack ambition, avoid responsibility, and require close supervision and control. Managers who hold Theory X assumptions tend to use authoritarian approaches, relying heavily on rules, threats, and extrinsic rewards to ensure productivity.
In contrast, Theory Y offers a more optimistic perspective. It assumes that employees are self-motivated, seek responsibility, enjoy their work, and can be creative in solving problems. Managers who embrace Theory Y are more likely to adopt a participative or democratic leadership style, emphasizing employee empowerment, job enrichment, and intrinsic motivation.
McGregor’s key insight was that a manager’s beliefs about their employees directly impact how they manage and motivate those employees. If a manager believes workers are untrustworthy and unmotivated (Theory X), they will likely impose strict controls and offer minimal autonomy. Conversely, if they view employees as capable and responsible (Theory Y), they will delegate authority and encourage innovation.
This means that managerial assumptions are self-fulfilling prophecies. Treating workers as unmotivated may demoralize them and lead to disengagement, while trusting and empowering employees can inspire greater commitment and performance. Therefore, McGregor emphasized the importance of managers reflecting on their own beliefs and adopting assumptions that foster a more positive and productive workplace.
Ultimately, McGregor’s work underscores the psychological and social aspects of management, highlighting that motivation is not only about external rewards but also about how employees are perceived and treated by their leaders.
