The following may be observed in the Defensive Stage. A) Marked change in their behavior with increased volume or tone of voice B) Decreased physical activity and lethargy C) More defensive, less rational behavior, unresponsive to supportive approach D) A and C
The Correct Answer and Explanation is:
Correct Answer: D) A and C
Explanation
The Defensive Stage is part of the Crisis Development Model, often used in behavioral management strategies such as the CPI (Crisis Prevention Institute) framework. This stage represents a significant escalation from a calm or baseline state. It is a critical point where intervention can either help de-escalate the situation or lead to further crisis if not handled appropriately.
Option A, “Marked change in their behavior with increased volume or tone of voice,” is a key indicator of the Defensive Stage. Individuals may become louder, more intense, or begin using aggressive language. This change in vocal expression reflects internal agitation and a loss of self-regulation. The raised voice is a warning sign, often indicating mounting frustration or a challenge to authority.
Option C, “More defensive, less rational behavior, unresponsive to supportive approach,” also accurately describes this stage. As individuals become defensive, they are more likely to resist help, ignore reasoning, and become increasingly suspicious or argumentative. Their behavior is driven more by emotion than logic, and attempts to calm them with reason may be ineffective. The person may seem less cooperative and more focused on perceived threats or injustices.
Option B, “Decreased physical activity and lethargy,” is not characteristic of the Defensive Stage. Instead, lethargy and low physical activity could indicate a different state, such as withdrawal, depression, or the Tension Reduction Phase after a crisis.
Therefore, the correct answer is D) A and C, as both options describe common, observable behaviors during the Defensive Stage. Recognizing these signs is essential for timely and effective intervention. Using a non-confrontational, calm approach—such as setting clear limits or using non-threatening body language—can help de-escalate the situation before it escalates to a crisis level.
