The standard greeting for guests in the drive-thru is:
Answers
A Thank you for choosing Zaxby’s how may I assist you
B Thank you for choosing Zaxby’s will you be dining in with us today
C) Thank you for choosing Zaxby’s, this is speaking, how may I help you
The correct answer and explanation is:
The correct answer is C) Thank you for choosing Zaxby’s, this is speaking, how may I help you.
When greeting guests in a drive-thru, the standard is to ensure clear communication and a friendly tone. The phrase “Thank you for choosing Zaxby’s” serves as a polite and appreciative way to acknowledge the customer’s decision to visit. It is important to express gratitude at the beginning of any interaction as it sets a positive tone.
The phrase “this is speaking” is included to indicate that the person on the other side of the speaker is now addressing the customer. This is useful because it clarifies the situation, making it clear who is responding to the customer’s order. It helps establish a connection between the guest and the person taking the order, ensuring there is no confusion about who they are speaking to.
Lastly, “how may I help you?” is an invitation for the customer to proceed with their order. It is courteous, direct, and shows a willingness to assist. Offering help in this way ensures that the customer feels comfortable and understood from the outset of the transaction.
In comparison, option A and B, while polite, do not incorporate the important element of clearly identifying the speaker. In a drive-thru, where communication can be a bit more challenging due to distance and noise, it’s essential to add clarity about who is speaking and maintain a friendly, professional tone throughout the interaction. Option C meets these needs perfectly.