Recommended guideline a manager should use if an employee’s performance differs from the expected?
Address and find mutual agreement<\/p>\n\n\n\n
How should resources be allocated to avoid overwhelming a performer?
Make them aware of what is available<\/p>\n\n\n\n
What should a manager do when a performer has difficulty recognizing when to act on a specific task?
Take a specific direction<\/p>\n\n\n\n
A team member sets the holes correctly and is assigned this task routinely. What is the result of this?
Reinforced the desired outcome<\/p>\n\n\n\n
How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage?
Explain feedback and consequences<\/p>\n\n\n\n
How can managers communicate that they want to work with the performer to ensure success?
Feedback is clear<\/p>\n\n\n\n
What guidelines apply when a manager uses the supporting strategy?
Capable and motivated<\/p>\n\n\n\n
What guideline is used with the convincing strategy because the employee is resistant?
Help overcome resistance and give resources to do the job<\/p>\n\n\n\n
What strategy is used by the head pro when requested solutions by his assistant?
Supporting<\/p>\n\n\n\n
What strategy is used with employees who are experienced but unwilling?
Involving<\/p>\n\n\n\n
What action increases the chances of finding a solution that satisfies all parties?
Address the problem early<\/p>\n\n\n\n
During joint problem solving, why is it important to state the problem in relation to the expectations?
To avoid blame<\/p>\n\n\n\n
What manager behavior is appropriate during termination?
Considerate, clear, decisive<\/p>\n\n\n\n
F&B uses internal control to keep the operation functioning smoothly; what are the characteristics?
Measure, evaluate, act<\/p>\n\n\n\n
What is food cost control?
Management and procedures to regulate costs<\/p>\n\n\n\n
What is the most important consideration when forecasting number of staff and scheduling?
Provide the service, minimal payroll<\/p>\n\n\n\n
Which condition enhances the benefits of mental practice?
Cognitive hypothesis<\/p>\n\n\n\n
What is an effective means to help a beginner use motor imagery to improve?
Combine with physical performance<\/p>\n\n\n\n
What optimizes performance when combining mental and physical practice?
Recall past shots, execute prior memory<\/p>\n\n\n\n
What conditions lead to greater learning transfer?
Same\/similar conditions<\/p>\n\n\n\n
What approach is recommended to optimize learning transfer of a golf skill?
Transfer skill at similar level in transfer learning<\/p>\n\n\n\n
What are two major ways to structure swing change movements through rehearsal?
Skills practice and transfer practice<\/p>\n\n\n\n
What should a coach do when a student gets mad a swing change does not work?
Accept blame, remind them they agreed to it<\/p>\n\n\n\n
What step in pre shot routine is helpful to a player who wants to trust their swing?
Positive self-talk<\/p>\n\n\n\n
What are the benefits of an effective pre shot routine?
Stay in the present, prepare, manage emotions<\/p>\n\n\n\n
What is recommended immediately after a poor shot is hit?
Identify the flaw<\/p>\n\n\n\n
What pre shot routine problem could cause a poor shot outcome?
Lie, distance, club<\/p>\n\n\n\n
How should players use the post shot routine to achieve focus on playing the game?
Accept it, ask why<\/p>\n\n\n\n
Why is it important to have similarly skilled players in group instruction?
More likely to benefit<\/p>\n\n\n\n
How should teachers respond to lessons getting off track?
Accommodate changes and meet challenges<\/p>\n\n\n\n
What is the purpose of golf instruction from a long-term lesson plan?
Goals that translate to performance<\/p>\n\n\n\n
What role should technology play with ball flight while teaching a lesson?
Assist in identifying the error<\/p>\n\n\n\n
How can a teacher use technology to help identify losing the lag too soon?
3D pressure plates<\/p>\n\n\n\n
What data describes the launch of the ball?
Spin axis, spin rate, launch, direction, speed, smash<\/p>\n\n\n\n
Which analytic technique pays the biggest dividend in improving teaching?
Systematic observation<\/p>\n\n\n\n
What do routines allow teachers to focus on in the lesson?
Fewer decisions and focus on learning<\/p>\n\n\n\n
What is overlooked by teaching pros when building a teaching business?
The value of their teaching program<\/p>\n\n\n\n
What is the difference between a family with small kids and an electronic user?
Growing the teaching business, promote yourself<\/p>\n\n\n\n
What is the most beneficial in helping the teacher determine the starting point for on course instruction with an experienced student?
Skill level, blanks in their game<\/p>\n\n\n\n
What lie should the suspension point be constant?
Ball below feet<\/p>\n\n\n\n
What is the anticipated result of an effective fitting?
Match the clubs to the player, eliminate ball flight variable<\/p>\n\n\n\n
How should the complexity of the task be handled if the performer is learning something new?
Simple, then add more complexity<\/p>\n\n\n\n
What element of the performance system describes the job task?
Performance expectations<\/p>\n\n\n\n
A member attempts to return a shirt and demands a cash refund. They complain to the HP who reprimands the AP. What is misaligned here?
Consequences<\/p>\n\n\n\n
What interpersonal skill should a manager use when discussing agreed upon expectations?
State your purpose clearly<\/p>\n\n\n\n
How does discretionary enforcement of policies contribute to the motivation of performers?
Demotivates<\/p>\n\n\n\n
The employee uses more skills to complete a task is.
Skill variety<\/p>\n\n\n\n
When the performer is involved in the task from beginning to end?
Whole task<\/p>\n\n\n\n
The performer is given a task that has real significance.
Significant work<\/p>\n\n\n\n
The performer has the freedom to determine the best way to work.
Autonomy<\/p>\n\n\n\n
How should the GM use significant work when directing the merchandiser to do spot audits?
Explain the feedback and consequences<\/p>\n\n\n\n
What is used when the HP gives freedom to the AP to run the member guest?
Autonomy<\/p>\n\n\n\n
How can managers communicate they want to work with the performer to ensure success in the task?
The feedback is clear<\/p>\n\n\n\n
What two factors determine the delegation of a task?
Willingness and capability<\/p>\n\n\n\n
Enthusiastic and unexperienced?
Directing<\/p>\n\n\n\n
Enthusiastic and experienced?
Supporting<\/p>\n\n\n\n
Unenthusiastic and experienced?
Involving<\/p>\n\n\n\n
Unenthusiastic and unexperienced?
Convincing<\/p>\n\n\n\n
What guideline is taken when the convincing strategy is used due to resistance?
Help overcome resistance and give resources to do job<\/p>\n\n\n\n
What is used when the HP only offers solutions when requested?
Supporting<\/p>\n\n\n\n
What is the managers role in the supporting strategy?
Give control to performer<\/p>\n\n\n\n
What increases the changes of finding a solution that satisfies all parties?
Address the problem early<\/p>\n\n\n\n
How can a manager identify if a problem continues to exist after an agreed upon course of action?
Establish a timetable for follow up<\/p>\n\n\n\n
During joint problem solving, what is the managers role when identifying resolutions to a problem?
Ensure clear expectations and how to achieve them<\/p>\n\n\n\n
What is the managers involvement in the follow up process so important?
Shows commitment to solving the problem<\/p>\n\n\n\n
Why is it important the manager state the concern in relation to the expectations for the job?
To avoid blame<\/p>\n\n\n\n
What must the manager and employee agree upon in joint problem solving?
Specific actions<\/p>\n\n\n\n
What is one of the mangers goals in joint problem solving?
Give clear expectations and narrow the gap between expectations and results<\/p>\n\n\n\n
What stage of the 4 Stage Problem Solving Sequence gives performer the chance to take ownership of the problem?
Stage 3, Final Decision Making<\/p>\n\n\n\n
What is the timetable difference between reinforced and joint problem solving?
Shorter because the problem is urgent<\/p>\n\n\n\n
How is the managers demeanor during reinforced problem solving?
Mentor, be more assertive<\/p>\n\n\n\n
What is used during the final decision-making stage?
Directing strategy<\/p>\n\n\n\n
What action step is different in final decision and reinforced problem solving?
Written expectations<\/p>\n\n\n\n
What behavior is expected in the termination stage by the manager?
Clear, considerate, decisive<\/p>\n\n\n\n
What stage determines if the employee met agreed upon expectation?
Stage 4, Termination<\/p>\n\n\n\n
What is the benefit of having a well-run FB operation?
Complete destination by using the facility vision<\/p>\n\n\n\n
What is identified before levels of service are determined?
Type of facility and expectations<\/p>\n\n\n\n
What is used to keep the operation running smoothly?
Inventory, receiving, P.O systems<\/p>\n\n\n\n
What is food cost control?
Procedures that regulate costs<\/p>\n\n\n\n
What is the formula for income spent on payroll?
Payroll\/income<\/p>\n\n\n\n
What must the manager consider when scheduling?
Provide the expected service while minimizing payroll<\/p>\n\n\n\n
What is the result of training and re training?
Personally rewarding<\/p>\n\n\n\n
What is the best advertising for FB?
Word of mouth<\/p>\n\n\n\n
What is an external intersection?
The operation and its customers<\/p>\n\n\n\n
What is an internal intersection?
The facility within itself<\/p>\n\n\n\n
What operates most with the FB team?
Tournament ops<\/p>\n\n\n\n
What is so important that FB and tournament ops are closely tied?
Revenue<\/p>\n\n\n\n
What aspect of a facility is tied to the marketing and promotion that differs from its competitors?
Brand<\/p>\n\n\n\n
What is an example of and external intersection?
Dining options<\/p>\n\n\n\n
What is the difference between FB and retail?
Receiving process<\/p>\n\n\n\n
What is the cognitive rehearsal of an activity in the absence of muscle movement?
Mental practice<\/p>\n\n\n\n
A student is unable to learn from a video, therefore they use
internal motor imagery<\/p>\n\n\n\n
A student can learn from a video, therefore they use
external motor imagery<\/p>\n\n\n\n
When is mental practice and motor imagery most effective?
When used with physical practice<\/p>\n\n\n\n
What is the best way for beginners to improve shot performance?
Combine mental and physical practice<\/p>\n\n\n\n
What makes cognitive hypothesis an effective learning tool?
Helps identify what to do and where to focus attention<\/p>\n\n\n\n
What enhances the benefit of mental practice?
Cognitive hypothesis<\/p>\n\n\n\n
What optimizes performance when combining mental and physical practice?
Recall past shots, execute prior memory<\/p>\n\n\n\n
What is retroactive transfer?
Subsequent learning of a skill to perform a previous skill<\/p>\n\n\n\n
What is expected when old neural networks positively transfer to new swing movements?
Easier to learn, less practice<\/p>\n\n\n\n
What two ways to structure swing change movements through rehearsal?
Skills practice and transfer practice<\/p>\n\n\n\n
What should a teacher do when a student is mad when a swing change is not working?
Accept the blame, let them know they agreed to it<\/p>\n\n\n\n
What pre shot routine is helpful for a player who wants to trust their swing?
Positive self-talk<\/p>\n\n\n\n
What should a player do after he selects a target, addresses, and reminds himself not to pick up the club in the backswing?
Trust and swing<\/p>\n\n\n\n
What are the benefits of an effective pre shot routine?
Stay in the present, prepare, manage emotions<\/p>\n\n\n\n
What should be included in the post shot routine following a good shot?
Logical self-talk<\/p>\n\n\n\n
What is the immediate post shot routine for controlling emotions after a poor shot?
Identify the flaw<\/p>\n\n\n\n
What pre shot routine problem could cause a poor shot outcome?
Club, distance, target, alignment<\/p>\n\n\n\n
How should players use the post shot routine to achieve focus of playing the game?
Accept the shot, manage emotions<\/p>\n\n\n\n
How should a teacher respond to a lesson getting off track?
Accommodate the changes and meet the challenges<\/p>\n\n\n\n
What is included in long term player development?
Written programs, timeline<\/p>\n\n\n\n
What is the purpose of instruction from long term planning?
Goals that translate to performance<\/p>\n\n\n\n
What role does technology play with assisting ball flight in a lesson?
Helps identify the error<\/p>\n\n\n\n
What feedback does technology provide?
Augmented<\/p>\n\n\n\n
What distance will a 1-degree change hit the edge instead of the center of the hole?
10 feet<\/p>\n\n\n\n
What described the launch of the ball?
Angle, spin, speed<\/p>\n\n\n\n
What describes the club at impact?
Centeredness, path, loft<\/p>\n\n\n\n
What occurs when teachers mentally review their instruction?
Reflective teaching<\/p>\n\n\n\n
How often should teachers reflect?
Daily<\/p>\n\n\n\n
What is the least reliable way to ascertain a teacher’s skills?
Directed observation<\/p>\n\n\n\n
What pays the biggest dividend when improving teaching?
Systematic observation<\/p>\n\n\n\n
What do routines allow teachers to do?
Make fewer decisions in lesson, focus on learning<\/p>\n\n\n\n
Golf is shifting to what target?
Entire families<\/p>\n\n\n\n
What is overlooked by many teachers?
The value of their teaching program<\/p>\n\n\n\n
What do many teachers prefer to do before going on course?
Observe different shots<\/p>\n\n\n\n
What is beneficial when determine where to start a student?
Skill level and experience<\/p>\n\n\n\n
What is the most common reason to video on course?
Pre swing errors and routines<\/p>\n\n\n\n
Uphill lie means the player should?
Aim right, less loft, ball in the middle<\/p>\n\n\n\n
Downhill lie means the player should?
Play back, expect the ball to go right<\/p>\n\n\n\n
Keeping the suspension point constant is crucial for the?
Below the feet shot<\/p>\n\n\n\n
How should a player minimize grass between the club and ball?
Steeper angle of attack<\/p>\n\n\n\n
What adjustments are made when hitting a flier?
Less club, steeper, wider arc, open face<\/p>\n\n\n\n
Replacing a grip with one heavier result in?
Lighter swing weight<\/p>\n\n\n\n
Replacing a grip with one lighter results in?
Heavier swing weight<\/p>\n\n\n\n
What shafts require butt trimming?
Taper tip<\/p>\n\n\n\n
What is most affected when replacing a 60-gram graphite with a 110-gram steel?
Swing weight<\/p>\n\n\n\n
What angle has the most effect on distance?
Loft angle<\/p>\n\n\n\n
What exaggerates the effects of a ball flight caused by improper lie angle?
Off center strikes<\/p>\n\n\n\n
How does too little driver loft affect the swing?
Change swing for distance, no balance<\/p>\n\n\n\n
What type of club is most affected by improper lie angle?
Longer club, driver<\/p>\n\n\n\n
What ball flight law controls the distance of putts?
Centeredness of contact<\/p>\n\n\n\n
To achieve less forward press, what happens to the putter loft?
Decrease<\/p>\n\n\n\n
When should a manager address gaps in performance?
Find a mutual agreement for both parties<\/p>\n\n\n\n
What expectations should a manager’s performance standards effect?
Staff initiative<\/p>\n\n\n\n
What resources are needed to carry out facility’s mission?
Material, physical, human, time based, financial<\/p>\n\n\n\n
A hydraulic leak is discovered on the green, what amplifier is needed?
Feedback<\/p>\n\n\n\n
What is the information, circumstances, or events that signal a performer to act?
Input<\/p>\n\n\n\n
An employee is routinely late for the morning shift and gets reassigned to the afternoon. What is the problem?
Negative action to a positive consequence, behavior won’t stop<\/p>\n\n\n\n
What is the guideline for effective feedback?
Cleary, time based, unbiased<\/p>\n\n\n\n
What guidelines apply when using the directing strategy?
Clear instructions and steady feedback<\/p>\n\n\n\n
The convincing strategy is best used with what employee?
Unfamiliar and hesitant<\/p>\n\n\n\n
What strategy makes the task easier for the hesitant performer to complete?
Convincing<\/p>\n\n\n\n
What is used for an experienced but hesitant employee?
Involving<\/p>\n\n\n\n
What does a manager do if they ignore the problem and hope it goes away?
Inaction<\/p>\n\n\n\n
What happens when a manager makes false assumptions?
Assume the performer is the cause<\/p>\n\n\n\n
What is the first step in reinforced problem solving?
Discuss management’s concern the problem isn’t fixed<\/p>\n\n\n\n
What is the result of requiring an immediate response during the final stage of decision making?
Resignation<\/p>\n\n\n\n
A semi private facility should try to?
Break even, small profit<\/p>\n\n\n\n
What distinguishes a profitable facility?
Money customers spend<\/p>\n\n\n\n
Profitability is the goal of a?
Privately managed facility<\/p>\n\n\n\n
Service is the goal of a?
Equity facility<\/p>\n\n\n\n
Two different entrees feature the same product, this is?
Differentiated product<\/p>\n\n\n\n
What way does the skills and experiences with FB enhance the golf pros career?
Knowledge of the performance, mission, objectives<\/p>\n\n\n\n
What items are used to determine cost of a recipe?
Cost of each element and # of servings<\/p>\n\n\n\n
What does a budget for an FB look like?
Timeline, roster, statement of purpose<\/p>\n\n\n\n
What is associated with higher levels of service?
Higher labor costs<\/p>\n\n\n\n
What defines good service?
Food at right temperature and in a timely manner<\/p>\n\n\n\n
How is good quality service determined?
Customer expectations and financial stability<\/p>\n\n\n\n
Why must the event coordinator be familiar with the FB offerings?
Meet customer needs without making false promises<\/p>\n\n\n\n
A teacher determines a student relates best to internal motor imagery. What is best used?
Focus on feeling<\/p>\n\n\n\n
What is a conscious experience in which a player uses their sense to create or recreate the execution of a motor skill?
Motor imagery<\/p>\n\n\n\n
What is the influence of a previous skill on the current skill to be learned regardless of whether the skill is positive or negative?
Proactive transfer<\/p>\n\n\n\n
What determines the transfer of golf skill learning?
Structural similarity of skills acquired in transfer learning<\/p>\n\n\n\n
What term is used transferring a 20 foot chip onto a practice green to 50 foot chip on the same green?
Response generalization<\/p>\n\n\n\n
What occurs when applying a skill to a 20 foot chip learned in practice to a 20 foot chip in a championship?
Stimulus generalization<\/p>\n\n\n\n
What is a pre swing adjustment?
Posture, ball position, grip<\/p>\n\n\n\n
What is an example of interference or negative transfer?
New swing to course or pressure<\/p>\n\n\n\n
What is it important to avoid the importance of the 18 hole score?
Pressure and outcome<\/p>\n\n\n\n
How does a player play smart?
Avoid getting in their own way<\/p>\n\n\n\n
A player sees water on the left and begins to see a fade for shot, what is he seeing?
The water, not ideal<\/p>\n\n\n\n
Why should players accept poor shots with the good ones?
No one is perfect it is not achievable<\/p>\n\n\n\n
What does positive self talk accomplish?
Staying in the present<\/p>\n\n\n\n
What do effective pre shot routines accomplish?
Playing golf rather than the outcome<\/p>\n\n\n\n
What does a practice swing do during a pre shot routine?
Feel the swing to produce the shot<\/p>\n\n\n\n
What can golfers do to get out of their way?
Positive self talk<\/p>\n\n\n\n
What is the assumption for a skill development plan of individual lessons?
Have a developed plan<\/p>\n\n\n\n
What guidelines should be in place for junior development?
Fun and proper mechanics<\/p>\n\n\n\n
What is a misconception regarding who should teach disabled?
Outide of golf<\/p>\n\n\n\n
What is established before introducing technology?
How they prefer to learn<\/p>\n\n\n\n
When recording DTL, what does the club do from above and in front?
In to out<\/p>\n\n\n\n
What do reflective teachers examine in addition to content?
Their values and beliefs<\/p>\n\n\n\n
What is a disadvantage of directed observation?
Based on the observer’s skill level<\/p>\n\n\n\n
What improves the relationship between teachers and facility decision makers?
Good communication on the impact of teaching<\/p>\n\n\n\n
What is the impact of properly matched shafts?
Return to impact consistently<\/p>\n\n\n\n
What does 1 inch mean in swing weight?
6 pts<\/p>\n\n\n\n
What adds 4 grams to the club head?
2 pts<\/p>\n\n\n\n
What is the best way to compensate for poor lie angle?
Length<\/p>\n\n\n\n
What improves putter for less skilled players?
Higher MOI<\/p>\n\n\n\n
What influence does lie angle have on ball flight?
Direction<\/p>\n\n\n\n
If the impact mark is \u00bd ” from the centerline, how many degrees does the club need to be bent to ensure a square strike?
2 *<\/p>\n\n\n\n
Which club plays more upright as a result of changing from a shorter club to a longer club?
Longer, driver<\/p>\n\n\n\n
What is the result of having a lower deflection point?
More bow = higher launch<\/p>\n\n\n\n
Club make up should result from?
Course set up and conditions<\/p>\n\n\n\n
What affects the direction of a putt?
Lie angle<\/p>\n\n\n\n
What influences the putter loft fitting?
Stroke tendency<\/p>\n\n\n\n
What effect is made by shortening a driver 1.5″?
Down 9 pts, accuracy and flatter lie<\/p>\n\n\n\n
What is the result of a teacher teaching with ill fitted equipment?
Swing fits equipment<\/p>\n\n\n\n
How is the transfer affect most likely to influence the situation where a player with an over the top down swing has been taught to drop the club below the shaft plane?
Their neural negatively transfer or interfere with the performance of the new swing.<\/p>\n\n\n\n
Does cognitively rehearsing procedural skills at a faster rate before physically performing them interfere with the benefits of mental practice?
False, Practicing at a faster rate helps remember the steps they need to perform.<\/p>\n\n\n\n
What is one misconception regarding who is best qualified to teach people with a disability or injury to play golf?
That teaching\/coaching must come from a person from outside golf. PGA pros can teach players on any skill level, any age\/body type, and regardless of ability.<\/p>\n\n\n\n
What is the four stage sequence for correcting problem solving?<\/p>\n\n\n\n
What are the four delegation strategies?
Involving(Experienced & Resistant), supporting(Experinced & Enthusiatic), convincing(Inexperinced & Resistant) & Directing(Inexperinced & Enthusiatic)<\/p>\n\n\n\n
What is an example of a pre-swing adjustment?
Posture, ball position, grip, alignment<\/p>\n\n\n\n
What adjustments are recommended prior to making in-swing adjustments?
Pre-swing<\/p>\n\n\n\n
How can a student overcome negative effect or interference in competitive pressure situations?
Increase practice under pressure & playing conditions<\/p>\n\n\n\n
What is lacking when newly introduced swing changes are lost between lessons?
Practice\/play<\/p>\n\n\n\n
What types of changes are easiest to learn and often result in rapid improvement in performance?
Pre-swing corrections<\/p>\n\n\n\n
What is the most important shot in golf?
The next one<\/p>\n\n\n\n
What is one way that players can achieve realistic goals?
Set realistic goals<\/p>\n\n\n\n
What is recommended immediate post-shot means for controlling one’s emotions following a poor shot?
Post-shot routine<\/p>\n\n\n\n
What do pre and post-shot routines provide?
Stay in present\/manage emotions<\/p>\n\n\n\n
What pre-shot routine problem could cause a poor shot outcome?
Club, distance, target, alignment, ball position<\/p>\n\n\n\n
What must one learn in order to gain the benefits of the progressive muscle relaxation technique?
How to recognize undesirable tension & then relax it<\/p>\n\n\n\n
Why is it important to have students with similar skill and fitness levels, motivation and experience for group instruction?
More likely to benefit<\/p>\n\n\n\n
What type of player is best served by individual lessons?
Advanced player<\/p>\n\n\n\n
What is a group lesson advantage?
Team Cohesion, increased learning and spirit<\/p>\n\n\n\n
What is the correct planning assumption behind a skill development sequence for individual lessons?
Sequence info, skills with well developed plan<\/p>\n\n\n\n
How should teachers respond to lessons that are getting off track?
Clear vision of lesson purpose, back to goal<\/p>\n\n\n\n
Why should one have contingency plans?
In case lesson goes in a different direction<\/p>\n\n\n\n
What should be included in Long term player development planning?
Written programs, purpose and goals, key skills, knowledge<\/p>\n\n\n\n
What is the purpose of golf instruction from the standpoint of long-term lesson planning?
Improve performance<\/p>\n\n\n\n
What is the difference between a lesson plan and a long-term developmental plan?
Long term over multiple lessons<\/p>\n\n\n\n
How does the PGA define the elite player for purposes of developing a long-term player development plan?
Someone that is competitive at a high level. Playing on high school or college golf teams, in highly competitive junior tournaments or near or below a scratch handicap.<\/p>\n\n\n\n
What is often challenged when teaching a player with a disability or injury?
Pre-concluded notions<\/p>\n\n\n\n
What is the best course of action if a teacher is unsure of what to say to a player who has a disability or injury?
Ask the student for advice<\/p>\n\n\n\n
What should an instructor do when teaching someone who has lost a limb?
Learn to hit shots emulating disability<\/p>\n\n\n\n
What is the cognitive rehearsal of a physical activity in the absence of any observable muscular movement?
Mental practice<\/p>\n\n\n\n
What is a conscious experience in which a player uses all her senses to create or re-create the execution of a motor skill in the players mind?
Motor imagery<\/p>\n\n\n\n
The student Relates primarily to which type of imagery if she is unable to learn from a face-on video of her swing?
Internal<\/p>\n\n\n\n
A student relates primarily to which type of imagery if she is able to learn from a face-on video of her swing
External<\/p>\n\n\n\n
What is the definition of modeling when used for teaching and coaching?
Observation learning, used in demonstration<\/p>\n\n\n\n
When is mental practice and motor imagery most effective?
In conjunction with physical practice<\/p>\n\n\n\n
What is the best way for beginners to improve shot performance?
Five step strategy (get ready\/mental, concentrate, execute, evaluate)<\/p>\n\n\n\n
What condition enhances the benefits of mental practice?
Cognitive hypothesis<\/p>\n\n\n\n
Based on research, at what speed should a skill be mentally rehearsed prior to actual performance?
About same speed as skill<\/p>\n\n\n\n
What is an effective means of helping a beginner to use motor imagery to improve performance?
Combined with physical performance<\/p>\n\n\n\n
What situation justifies substituting mental practice for physical practice?
When physical isn’t able to be used. (Rehab)<\/p>\n\n\n\n
What is an example of form focus of attention?
Stance, Ball position, posture<\/p>\n\n\n\n
What is an example of retroactive transfer?
Subsequent learning of a skill affects ability to perform previous acquired skill. Reverting back to their old swing.<\/p>\n\n\n\n
What is the influence of a previous skill on the current skill to be learned regardless of whether the influence is positive or negative?
Proactive transfer<\/p>\n\n\n\n
Addison has acquired a new student who previously played ice hockey. During the opening interview, Addison asks questions to find out ways he can take advantage of previous learning, what skills to teach, and what order to teach them. This is an example of what learning transfer concept?
Proactive transfer<\/p>\n\n\n\n
What determines the transfer of golf skill learning?
Time, structural similarity, skills and goals, skill level<\/p>\n\n\n\n
What conditions lead to greater learning transfer?
Same\/similar conditions, same\/similar skills<\/p>\n\n\n\n
What term is used to describe transferring a skill of a 20 foot chip onto a practice green to a 50 foot chip on the same practice green?
Response generalization<\/p>\n\n\n\n
What term is used to describe learning the skill of putting on a practice green and effectively transferring to various greens on the golf course?
Stimulus generalization<\/p>\n\n\n\n
A student and his coach have been practicing high pitch shots from tight lies that he expects to find on the golf course for an upcoming tournament. What best describes the learning transfer concepts involved in this situation?
Stimulus generalization<\/p>\n\n\n\n
What role should technology play compared to ball flight when teaching a lesson?
Measure, identify swing error<\/p>\n\n\n\n
What does technology help the instructor to identify?
Previously unseen issues and strengths<\/p>\n\n\n\n
Should technology be used to help develop one model swing for all players?
False, no<\/p>\n\n\n\n
What should be established before introducing technology into the learning environment with a beginning golfer?
The concept of how the club moves<\/p>\n\n\n\n
What type of feedback does technology provide during practice?
Augmented<\/p>\n\n\n\n
How can a teacher use technology to help a golfer identify the root cause of losing clubhead lag too soon?
3-D image, pressure plate<\/p>\n\n\n\n
When recording golf swings from a down the line perspective using 2-D video, What will the club appear to do from the camera angle that is lower and more behind the player?
Appear to be out to in path<\/p>\n\n\n\n
When putting, from what distance with a 1\u00b0 direction change hit the edge of the hole instead of the center of the hole?
10 feet<\/p>\n\n\n\n
According to the course manual, what data describes the launch of the ball?
Angle<\/p>\n\n\n\n
According to the course manual, what Datapoint describes the golf club at impact?
Clubhead speed, face angle<\/p>\n\n\n\n
What is occurring when instructors mentally review and question their instruction?
Reflective teaching<\/p>\n\n\n\n
What type of teachers experiment with new ideas and practices?
Reflective<\/p>\n\n\n\n
What do reflective teacher examine in addition to instructional content and activities?
Behavior<\/p>\n\n\n\n
How should teachers reflect on their own teaching?
Journal<\/p>\n\n\n\n
What has the most impact on developing teaching skills?
Experience<\/p>\n\n\n\n
What is the least reliable way to ascertain an instructors teaching skills?
Directed observation<\/p>\n\n\n\n
What practice can teachers develop to reduce the amount of required thought in a lesson so that the focus is on the students learning needs?
Establish routines<\/p>\n\n\n\n
What provides the ultimate feedback on instructional success?
Student<\/p>\n\n\n\n
And instructor uses a new teaching technique during a lesson that is unsuccessful. What course of action should the teacher take?
Trust instinct, reflect later<\/p>\n\n\n\n
The landscape of golf’s core customer base is shifting from targeting existing golfers to what customer demographic?
Entire families<\/p>\n\n\n\n
What core business area of a facility is often undervalued by key decision makers?
Teaching\/instruction<\/p>\n\n\n\n
What is one of the primary reasons customers take lessons?
Acquire skills to entertain and accept invitations to play at other clubs<\/p>\n\n\n\n
According to the course manual, what is often overlooked by outstanding teaching professionals when building a teaching business?
Club fitting<\/p>\n\n\n\n
According to the course manual, effective teaching programs are similar to which other development model?
Ski schools<\/p>\n\n\n\n
What is an example of a teaching professional having a positive impact on the facility’s financial performance?
Memberships, club sales<\/p>\n\n\n\n
According to the course manual, what did the majority of players report after a club fitting session?
Game improvement exceeded expectations<\/p>\n\n\n\n
According to the course manual, what do the majority of teachers prefer to do before delivering on course instruction?
Determine a starting point<\/p>\n\n\n\n
What percentage of teachers believe that video is a valuable tool?
76%<\/p>\n\n\n\n
When working with a less experienced player on the course, what lesson content would be most appropriate?
Rules, etiquette, pre-shot routine<\/p>\n\n\n\n
When working with an advanced player on the course, what lesson content would be most appropriate?
Influence of lies\/flight<\/p>\n\n\n\n
What is the most common reason to use video for on course lessons?
Document pre-swing errors, pre-shot routine<\/p>\n\n\n\n
Where should a player play the ball when approaching a shot from an uphill lie?
Aim right, less loft, left knee forward<\/p>\n\n\n\n
What is the likely affect on impact when the ball lies above the feet?
Left and heavy contact<\/p>\n\n\n\n
What is a common occurrence with a shot on an uphill lie?
Higher, slight left, chunk<\/p>\n\n\n\n
Where should the ball be positioned when playing from a downhill lie?
Back<\/p>\n\n\n\n
For which lie are players well advised to keep the suspension point constant?
Below feet<\/p>\n\n\n\n
As a rule, where should the player tee the ball on the tee in sidewind conditions?
Side in which wind is coming<\/p>\n\n\n\n
What type of sole should a Sandwedge have to hit an effective shot from a hardpan lie?
Thin minimum bounce<\/p>\n\n\n\n
How might a player minimize the amount of grass trapped between the club face and the ball when hitting from the rough?
Steeper angle of attack<\/p>\n\n\n\n
Why should a student choose a hybrid instead of a long iron when playing from the fairway in cold and wet conditions?
Won’t dig into the turf<\/p>\n\n\n\n
What wind condition magnifies errors in ball flight?
Into wind<\/p>\n\n\n\n
Which playing condition would hide a students ball flight errors?
Downwind<\/p>\n\n\n\n
What should be expected from a flyer lie?
Lower trajectory, more roll<\/p>\n\n\n\n
How is a 1\/64″ undersized grip created?
Stretched 3\/4 down shaft. .885 no build up, larger core size<\/p>\n\n\n\n
What is an acceptable practice when a shaft has reusable old build up tape already on it?
Leave, double-sided tape on top<\/p>\n\n\n\n
Does a double sided tape count as a layer of build up tape?
No, 2x build up<\/p>\n\n\n\n
What is the standard size of a man’s grip?
.900<\/p>\n\n\n\n
How is the shaft butt size determined?
Calipers on butt end<\/p>\n\n\n\n
What is the most common means of removing old build up tape from the shaft?
Peel off with hand<\/p>\n\n\n\n
How is the course size of a replacement grip determined?
Inside lip, plastic indicator wrapping<\/p>\n\n\n\n
What is the benefit of properly matched shafts?
Consistency, allow player to deliver club to impact correctly<\/p>\n\n\n\n
What will be the result of replacing a grip with one that is heavier than the original?
Lighter swing weight<\/p>\n\n\n\n
What will be the result of replacing a grip with one that is lighter than the original?
Heavier swing weight<\/p>\n\n\n\n
How does the total weight of a golf club affect a player?
Balance and tempo<\/p>\n\n\n\n
What type of shafts require butt trimming?
Parallel tip<\/p>\n\n\n\n
What are the two operative considerations when replacing a shaft?
Flex and weight<\/p>\n\n\n\n
When is epoxy considered cured enough for ball striking?
24 hours<\/p>\n\n\n\n
What will cutting 1 inch from the finished length of the club do to the swing weight?
Decrease 6 points<\/p>\n\n\n\n
What will be the effect of adding 4g to the club head?
Increase 2 points<\/p>\n\n\n\n
How is the playing loft of a driver club calculated?
Measure loft and face angle<\/p>\n\n\n\n
What angle has the most affect on ball flight distance?
Loft angle<\/p>\n\n\n\n
How will the bounce angle of the club be affected when the loft is increased by 2\u00b0?
Bounce increased 2\u00b0<\/p>\n\n\n\n
What condition indicates a faulty clubhead angle?
Loft, lie<\/p>\n\n\n\n
What is the first thing to consider when preparing to bend the lie angle of an iron?
Forged or cast<\/p>\n\n\n\n
What is the best way to compensate for a poor Lie angle?
Length<\/p>\n\n\n\n
What will exaggerate the effects on a ball flight caused by an improper lie angle?
Greater loft<\/p>\n\n\n\n
When should a manager address performance gaps if an issue arises regarding the performers work?
Find mutual agreement that satisfies both parties<\/p>\n\n\n\n
How should the complexity of the task be handled if a performer is learning something new?
Simple – provide basics, add complexity after basics mastered<\/p>\n\n\n\n
What expectations should a manager’s performance standards reflect?
Performance standards reflect what the manager expects in terms of quality, timeliness, and initiative on the staff member’s part.<\/p>\n\n\n\n
What element of the performance system describes the job task?
Input<\/p>\n\n\n\n
What is the recommended guideline a manager should use if employees actual performance differs from expected performance?
Address and find mutual agreement<\/p>\n\n\n\n
How should resources be allocated to avoid overwhelming a performer?
Sufficient so performer can complete task<\/p>\n\n\n\n
What types of resources are needed to carry out the facilities mission and financial goals?
Physical, human, financial, Time-based<\/p>\n\n\n\n
The golf shop merchandise operation is under performing to revenue projections and inventory management challenges are occurring. What type of resources could best resolve these problems?
Material(POS), human(staffing), time<\/p>\n\n\n\n
Which element of the performance system is being used when managers communicate the information needed for a performer to complete a task?
Expectations<\/p>\n\n\n\n
A hydraulic leak is discovered when using a triplex mower on the greens. What type of input amplifier can be implemented to minimize the problem?
Lights, policy & procedure<\/p>\n\n\n\n
Why would an audible thermometer need to be used to identify the appropriate temperature of food related to input?
Input is the information that signal a performer to take the appropriate action.<\/p>\n\n\n\n
What is defined as the information, circumstances, or events that signal a performer to take the appropriate action?
Input<\/p>\n\n\n\n
What should a manager do when a performer has difficulty recognizing when to take action on a specific task?
Specific direction, amplify<\/p>\n\n\n\n
What type of consequence happens when a chef experiences gratification after presenting an elegant surf and turf dinner during the ladies member guest event?
Internal<\/p>\n\n\n\n
An employee is struggling to develop relationships with a club members. The PGA general manager should schedule this employee to shadow a top performer during their shifts. What type of feedback is shown in this example?
Supportive\/positive<\/p>\n\n\n\n
Numerous members complain about the conditions and speeds of the greens after we can play. The PGA general manager meets with the golf course superintendent at Friday’s staff meeting regarding this issue. What is the potential problem with this situation?
Feedback, not immediate<\/p>\n\n\n\n
What interpersonal skill should a manager use when discussing agreed-upon expectations?
State your purpose clearly<\/p>\n\n\n\n
What is a guideline of giving effective feedback?
Clear, timely, unbiased, supportive, specific, objective<\/p>\n\n\n\n
How does a poorly structured work situation affect a highly motivated performer?
The highly motivated performer is ineffective in a poorly structured work situation.<\/p>\n\n\n\n
How does discretionary enforcement of policies contribute to the motivation of performers in a working environment?
Demotivates<\/p>\n\n\n\n
How is the motivation of staff members affected by managers who constantly provide instructions and suggestions regarding assignments?
No autonomy. Can demotivate<\/p>\n\n\n\n
Which principle of motivating work describes an employee who would benefit most from the challenge of learning new tasks?
Skill variety<\/p>\n\n\n\n
The new assistant food and beverage manager is assigned to redesign the menu. What principle of motivating work is in use for this assignment?
Autonomy<\/p>\n\n\n\n
Which principle of motivating work would be used for employees who need new learning challenges?
Skill variety<\/p>\n\n\n\n
What principle of motivating work has been demonstrated when a manager builds ongoing relationships with customers into a performers job?
Significant work<\/p>\n\n\n\n
The course maintenance mechanic is assigned to develop the procedures manual for managing vehicle and equipment repairs. What principle of motivating work is in use for this assignment?
Whole task<\/p>\n\n\n\n
The player assistant has been arriving late each day. The PGA general manager also notices the pace of play has increased, and the players have been complaining about his lack of course visibility. What principle of motivating work should the general manager apply in this situation?
Significant work<\/p>\n\n\n\n
The food and beverage manager is frustrated when attempting to hire new staff. The PGA general manager insists on having the final hiring decision. What principle of motivating work should the general manager used to be more effective?
Autonomy<\/p>\n\n\n\n
How does autonomy increase performer motivation?
Freedom to determine how to best complete the task<\/p>\n\n\n\n
What is the purpose of delegating?
To empower performers<\/p>\n\n\n\n
What result is most likely when a manager explains exactly how to do a task that the employee has successfully carried out in the past?
Demotivate, frustrate, poor performance<\/p>\n\n\n\n
A managers approach In delegating an assignment will vary depending upon which two considerations?
Capabilities and willingness<\/p>\n\n\n\n
What strategy should be used with a staff member who is enthusiastic but has little experience?
Directing<\/p>\n\n\n\n
What guidelines apply when a manager chooses to use the supporting strategy to assign a job to an employee?
Capable and motivated<\/p>\n\n\n\n
The convincing strategy is best used with what type of performer?
Not willing and inexperienced<\/p>\n\n\n\n
What delegation strategy would be most appropriate to utilize with a staff member who is experienced but resistant to completing a task?
Involving<\/p>\n\n\n\n
The new head professional has delegated to a veteran assistant the task of instituting A player development program. The assistant insists that the program had been previously tried by the former head professional and failed. What delegation strategy should the new head professional used to ensure the facility can implement a successful player development program?
Involving<\/p>\n\n\n\n
What delegation strategy is being implemented with the manager makes the task easier to complete for a hesitant performer?
Convincing<\/p>\n\n\n\n
What type of performer benefits from the use of the convincing strategy?
Inexperienced and unwilling<\/p>\n\n\n\n
What must be established to check progress when using the directing strategy?
Follow up process<\/p>\n\n\n\n
What guideline applies when a manager chooses to use the convincing strategy Because an employee is resistant to a job being assigned?
Uncover the reason, develop a strategy<\/p>\n\n\n\n
What strategy is being used when a head professional only offer solutions when requested by his assistant?
Supporting<\/p>\n\n\n\n
The supporting Strategy is best used with what type of performer?
Experienced and willing<\/p>\n\n\n\n
What is the first action step used during reinforced problem-solving?
Discussion with performer about problem not being resolved<\/p>\n\n\n\n
The head golf professional has already held a joint problem-solving meeting and the staff member continues to arrive late for work. Why is there a need for reinforced problem-solving?
Give performer every chance to succeed<\/p>\n\n\n\n
What is a likely result of requiring immediate response during final decision making?
Resignation or reluctant Acquiescence<\/p>\n\n\n\n
Which interaction strategy would a manager use during the final decision making stage?
Directing<\/p>\n\n\n\n
During what stage of correcting performance problems is it important to determine if the performer was unwilling or unable to meet agreed-upon performance expectations?
Stage 4 – termination of the employment relationship<\/p>\n\n\n\n
What would be the Financial goal for the budget at a semi private golf facility?
At least break even, small profit if possible<\/p>\n\n\n\n
According to the course manual, what can often distinguish a profitable facility?
Food and beverage<\/p>\n\n\n\n
What department can often provide substantial revenue?
Food and beverage<\/p>\n\n\n\n
For which type of private facility is profitability the primary operational goal?
Privately managed<\/p>\n\n\n\n
For which type of private facility is service the primary operational goal?
Equity facility<\/p>\n\n\n\n
Which type of golf facility might only offer counter and carry out service to maximize profit ability?
Public<\/p>\n\n\n\n
What is the easiest food and beverage service to offer at a facility?
On course concessions<\/p>\n\n\n\n
What must be identified before the facilities level of food and beverage service can be determined?
Operational goals<\/p>\n\n\n\n
What are the characteristics of internal control that the food and beverage manager uses to keep the operation functioning smoothly?
Receiving, inventory, POS systems<\/p>\n\n\n\n
What is the definition of food cost control?
Management practices and procedures that regulate costs<\/p>\n\n\n\n
Where is the food and beverage service most vulnerable to losing profits due to excessive costs?
Labor<\/p>\n\n\n\n
What is the most important guideline Governing the selection and price of a facilities menu?
Customer expectations<\/p>\n\n\n\n
What does the preparation of an operating budget for an established food and beverage operation normally begin with?
Vision\/core values<\/p>\n\n\n\n
What formula will disclose the percent of food and beverage income spent on payroll?
Payroll\/income = %<\/p>\n\n\n\n
What is the predictable result of continuous staff training and retraining?
Personally rewarding, employee likely to stay at facility<\/p>\n\n\n\n
When should a facility be recruiting?
All the time<\/p>\n\n\n\n
What type of advertising is the most powerful advertising for food service?
Word of mouth<\/p>\n\n\n\n
What is the definition of an external intersection?
Interaction between operations and facility customers<\/p>\n\n\n\n
What is the definition of an internal intersection?
Interaction within the facility<\/p>\n\n\n\n
Which area of the golf operation most often interacts with the food and beverage operation?
Tournament operations<\/p>\n\n\n\n
What benefit makes the food and beverage services an important part of the tournament operations?
Additional revenue, customer experience<\/p>\n\n\n\n
What important aspect of a facility is tied to the marketing and promotion efforts of the food and beverage operation that are significantly different from its competitors?
Brand<\/p>\n\n\n\n
What is an example of a food and beverage external intersection?
Dining options<\/p>\n\n\n\n
What is a key difference between retail operations in the food and beverage operations?
Receiving processes<\/p>\n\n\n\n
How long after a club fitting is it recommended to perform a follow up evaluation?
4 to 6 weeks<\/p>\n\n\n\n
What is the effect of shortening a driver by 1.5 inches?
Swing weight down nine points, accuracy increased<\/p>\n\n\n\n
What is the first step of the PGA club fitting model?
Conduct a personal interview<\/p>\n\n\n\n
Which ball flight law has the most influence on golfers ability to control the distance of their putts?
Centeredness of contact<\/p>\n","protected":false},"excerpt":{"rendered":"
Recommended guideline a manager should use if an employee’s performance differs from the expected?Address and find mutual agreement How should resources be allocated to avoid overwhelming a performer?Make them aware of what is available What should a manager do when a performer has difficulty recognizing when to act on a specific task?Take a specific direction […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[],"tags":[],"class_list":["post-109699","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts\/109699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/comments?post=109699"}],"version-history":[{"count":0,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts\/109699\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/media?parent=109699"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/categories?post=109699"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/tags?post=109699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}