Usps postal exam 421 ssa academy quizlet
Usps postal exam 421 ssa academy questions and answers
Usps postal exam 421 ssa academy pdf
Usps postal exam 421 ssa academy answers
ssda test
post office flashcards<\/p>\n\n\n\n
What is the IMM
International Mail Manual<\/p>\n\n\n\n
How often is the Postal bulletin printed
Bi-weekly<\/p>\n\n\n\n
What is undeclared HAZMAT
potentially hazardous material that has NOT be deemed as such by the customer.<\/p>\n\n\n\n
Can an SSA assist in sealing a REGISTERED parcel?
NO! An SSA can not assist with the sealing of ANY item or parcel.<\/p>\n\n\n\n
What are the 5 sections of the 1412?
Unit info\/name
Stamp accountability
Receipts
Disbursements
Sig block<\/p>\n\n\n\n
What is declared HAZMAT?
Hazardous materials that the customer has declared.<\/p>\n\n\n\n
The DMM is used for regulations, info and SOP for what type of mail?
Domestic<\/p>\n\n\n\n
What does PACT stand for?
Prevent All Cigarette Trafficking<\/p>\n\n\n\n
Priority Mail includes what denomination of insurance?
$50<\/p>\n\n\n\n
What is the Maximum weight for LFRB internationally?
20 lbs<\/p>\n\n\n\n
Whose face appears as the watermark on money orders?
Benjamin Franklin<\/p>\n\n\n\n
What is the minimum size for domestic 1st class letter?
5″ x 3.5″ x .007″<\/p>\n\n\n\n
What is the maximum dutiable value for an item being shipped internationally with 1st class mail services?
$400<\/p>\n\n\n\n
Which form of identification is NOT accepted by USPS?
Social security card<\/p>\n\n\n\n
Can a non-postal money order be used to PAY for products and services offered at USPS?
YES<\/p>\n\n\n\n
Can non-postal money orders be CASHED at USPS?
NO<\/p>\n\n\n\n
What is the minimum amount of days that mail can be held?
3<\/p>\n\n\n\n
What is the maximum amount of days mail can be held?
30<\/p>\n\n\n\n
What helps measure retail performance?
RCE
POS<\/p>\n\n\n\n
What must a Postal inspector obtain before inspection of a parcel?
Federal search warrant<\/p>\n\n\n\n
What are the 3 processing categories of parcels?
machinable
non-machinable
irregular<\/p>\n\n\n\n
what is special handling?
Provides preferential processing during transit but not during delivery.<\/p>\n\n\n\n
What are the characteristics of a FLAT
Uniformly thick
flexible
square<\/p>\n\n\n\n
Why is maintaining the sanctity of the mail one of the core responsivities of the Postal Service
It instills customer confidence<\/p>\n\n\n\n
What chart is used to calculate pricing for PME PM and retail ground?
zone chart<\/p>\n\n\n\n
What premium service is used for individuals or companies that have more mail each day then the largest box will hold?
Caller service<\/p>\n\n\n\n
What products are offered to provide the best value to the customer?
premium products<\/p>\n\n\n\n
You have a successful transaction when the SSA does what?
makes an informed mutual decision with the customer on products or services.<\/p>\n\n\n\n
what is the minimum amount of time a customer can use premium forwarding?
2 weeks<\/p>\n\n\n\n
what is the maximum amount of time that a customer can use premium forwarding?
12 months<\/p>\n\n\n\n
How long is a change of address valid for?
12 months the mail is forwarded with an additional 6 months where mail is returned to the sender with the new address affixed.<\/p>\n\n\n\n
What is the included amount of insurance for PMEI?
$100 for document reconstruction
$200 for gifts\/merch<\/p>\n\n\n\n
Contract postal unit
not operated by postal employees but off the same products and services<\/p>\n\n\n\n
CDU
Customer Display Unit<\/p>\n\n\n\n
mPOS
Mobile Point of Sale
lobby assistants use this device to improve the customer experience, as well as make it easier to assist customer and reduce WTIL<\/p>\n\n\n\n
SSK
Designed to process up to 80% of transactions normally handled at the retail counter<\/p>\n\n\n\n
WTIL
Wait Time in Line<\/p>\n\n\n\n
EMV
Euro pay, Mastercard, Visa
Chip cards<\/p>\n\n\n\n
What year was the first postage stamp issued
1847<\/p>\n\n\n\n
Postal Bulletin
the official source of updates to postal policies and procedures including lost\/stolen money order list and the bad check list.<\/p>\n\n\n\n
How often is the postal bulletin issued?
bi-weekly<\/p>\n\n\n\n
Media mail may not contain what?
advertising<\/p>\n\n\n\n
What value of insurance is included with PMI?
$100 for Document reconstruction
$200 for Gift\/Merchandise<\/p>\n\n\n\n
What is the maximum declared value for a 1st class international package services?
$400<\/p>\n\n\n\n
What time frame can customers utilize premium forwarding service?
2 weeks – 1 year<\/p>\n\n\n\n
What is the maximum LxG for USPS retail ground
130 inches<\/p>\n\n\n\n
How long is 1st class mail forwarded?
12 months<\/p>\n\n\n\n
What process does the receiver use to facilitate communication and enhance performance?
Active listening<\/p>\n\n\n\n
Is insurance included in all of the shipping services?
No<\/p>\n\n\n\n
what are the 5 sections of the PS FORM 1412
Unit Info
Receipts
Stamp Accountability
Disbursements
Signature Block<\/p>\n\n\n\n
What 2 AIC’s are always the same?
400\/800<\/p>\n\n\n\n
What does AIC stand for?
Account Identifier Codes<\/p>\n\n\n\n
What does the PS Form 1412 do?
Provides a running record of receipt controls, stamp accountability, and cash retained.<\/p>\n\n\n\n
What only bears stamps as postage, weighs more than 13 oz and was not presented at aa retail counter
Anonymous Mail<\/p>\n\n\n\n
What does BSA stand for?
Bank Secrecy Act<\/p>\n\n\n\n
What is our money by wire program called?
Dinero Seguro\/ Sure Money<\/p>\n\n\n\n
What is the maximum amount one person can send using Dinero Seguro\/Sure Money per day?
$1500 depending on the country<\/p>\n\n\n\n
true or false
A customer can receive cash back in $10 increments up to $50 per transaction, using a credit card?
False. You can not get cash back using a credit card<\/p>\n\n\n\n
true or false
A customer can receive cash back in $10 increments up to $50 per transaction, using a debit card?
Yes. there is not limit to the number of times a customer can request cash back in a 24 hr period using a debit card.<\/p>\n\n\n\n
What should be placed under your largest denomination of currency?
Bait Money Orders<\/p>\n\n\n\n
What are bait money orders?
3 pre printed money orders in various amounts that are used in burglary\/robberies to aid the Postal inspection in swift apprehension of the assailants.<\/p>\n\n\n\n
How many Bait Money Orders are issued to each SSA?
3<\/p>\n\n\n\n
Publication 52
USPS HAZMAT reference document<\/p>\n\n\n\n
What are the 2 types of accountability that the USPS has?
Individual and segmented<\/p>\n\n\n\n
Unit where the SSA is assigned stamp and cash credit and is accountable for all losses, is called?
Individual Accountability<\/p>\n\n\n\n
Unit where the SSA is assigned only cash credit and shares the retail stamp stock, is called?
Segmented Accountabilty<\/p>\n\n\n\n
The value of the stamp stock credit and money orders consigned to the SSA is?
Stamp Credit<\/p>\n\n\n\n
Who triages the customers standing in line by utilizing the mPOS, directing them to the SSK or to the full service counter?
Lobby Assistant<\/p>\n\n\n\n
This is a virtual library available to customers that contain PE tools and manuals
Postal explorer<\/p>\n\n\n\n
Hub for all postal policies, procedures, handbooks, manuals, and publications.
PolicyNet<\/p>\n\n\n\n
4 page information sheet that highlights our major products and services, and provides responses to common questions asked at the retail counter?
Product fact sheet<\/p>\n\n\n\n
Are Cigarettes mailable?
NO!<\/p>\n\n\n\n
Are Cigars mailable?
Yes<\/p>\n\n\n\n
What are the security features of our money orders
security threat
dollar amount
water mark<\/p>\n\n\n\n
P.O. Box customers are issued how many keys?
2<\/p>\n\n\n\n
P.O Box customers are given a grace period of how many days before a late fee is imposed?
3<\/p>\n\n\n\n
8105-A
Information to be captured by the SSA when the customer is purchasing $3000+ or cashing $10,000+ per day.<\/p>\n\n\n\n
8105-B
Information captured by SSA whenever there is a suspicious transaction<\/p>\n\n\n\n
What must bear markings of HAZMAT to be shipped?
Lithium Ion Batteries<\/p>\n\n\n\n
What must be circled at the bottom of every receipt?
POS Survey<\/p>\n\n\n\n
True or False
The 8105-B is completed after the customer leaves the counter?
TRUE<\/p>\n\n\n\n
What fee can be paid to make a non-mailable item mailable?
There is not fee that can make a non-mailable item mailable.<\/p>\n\n\n\n
Can the address orientation deem a mail piece Non-mailable?
No only non-machinable<\/p>\n\n\n\n
What processing category has non-Machinable surcharge?
Letters<\/p>\n\n\n\n
Cigarettes are prohibited in the mail stream, unless they fall under the following exceptions:
-Intra-Alaska or hawaii
-Certain indiviuals(<10, 10oz shipmets every 30 days)
-Business\/regulatory purposes
-Consumer testing<\/p>\n\n\n\n
GIST
Greet
Inquire
Suggest
Thank<\/p>\n\n\n\n
True or False:
Recipients are allowed to pay for a COD using debit card, non-postal money order, check, or credit card?
False<\/p>\n\n\n\n
Signature conformation is not available on what category of mail?
first class letters\/flats<\/p>\n\n\n\n
temporary forwarding is valid for a maximum of?
6 months with an option to extend for an additional 6 months, totaling 1 year.<\/p>\n\n\n\n
Domestic Mail Manual (DMM)
Sets forth the policies and regulations governing domestic mail.<\/p>\n\n\n\n
International Mail Manual (IMM)
Sets forth the policies and regulations governing international mail<\/p>\n\n\n\n
Domestic Mail
Mail sent within the US, APO\/FPO, the UN, and all US territories and possesions.<\/p>\n\n\n\n
Label 127
Attached to all anonymous mail being returned to ensure surface transport only.<\/p>\n\n\n\n
PolicyNet
Where all manuals and directives are found.<\/p>\n\n\n\n
PS Form 17
Stamp requisition\/return<\/p>\n\n\n\n
PS Form 2976
Customs declaration for all international mail.<\/p>\n\n\n\n
AVSEC
Aviation Security<\/p>\n\n\n\n
24 Hour Clock
End to end process that ensures the mail is collected, distributed and delivered on time.<\/p>\n\n\n\n
Administrative Support Manual (ASM)
Contains policies and procedures for administrative and support functions within the postal service.<\/p>\n\n\n\n
Express Mail Label 11-B
Post office to addressee<\/p>\n\n\n\n
Anonymous Mail
Bears only stamps as postage, weighs more than 13 oz, and was not accepted by a postal employee.<\/p>\n\n\n\n
DDD1
Decal attached to all mail receptacles explaining the 13oz rule to customers.<\/p>\n\n\n\n
Label 200
Registered Mail barcode. To avoid confusion, Label 200 is the only barcode to be placed on the registered mail piece.<\/p>\n\n\n\n
PS Form 1000
Domestic and International Claims<\/p>\n\n\n\n
PS Form 3811-A
Return receipt after mailing, and electronic return receipt<\/p>\n\n\n\n
PS Form 3546
Official change\/correction to mail forward change of address order<\/p>\n\n\n\n
Publication 75
Mover’s Guide<\/p>\n\n\n\n
PS Form 3811
Domestic return receipt<\/p>\n\n\n\n
PS Form 3849
Delivery notice\/reminder receipt (pink card)<\/p>\n\n\n\n
Express Mail Label 11-HPFU
Hold for Pickup<\/p>\n\n\n\n
PS Form 1509
Sender’s request for USPS Package Intercept Service<\/p>\n\n\n\n
PS Form 3883
Six or more certified mails<\/p>\n\n\n\n
PS Form 3877
Firm mailing book for accountable mail. (Multiple mailings in a single transaction)<\/p>\n\n\n\n
PS Form 3575Z
Employee generated change of address form<\/p>\n\n\n\n
PS Form 6182
Commercial invoice<\/p>\n\n\n\n
PS Form 3982
Change of address<\/p>\n\n\n\n
PS Form 8105-B
Suspicious transaction report, to be filled out after the suspicious customer has left the building.<\/p>\n\n\n\n
PS Form 8105-A
Funds transaction report for any cash transactions totaling $3000 or more by a single customer in the same day.<\/p>\n\n\n\n
PS Form 6401
Money order inquiry<\/p>\n\n\n\n
PS Form 1412
Daily financial form<\/p>\n\n\n\n
PS Form 3806
Receipt for registered mail<\/p>\n\n\n\n
Label 500
COD First class mail tracer label used to internally track COD remittance<\/p>\n\n\n\n
HAZMAT question
Does this contain anything liquid, fragile, perishable or potentially hazardous such as perfume or lithium batteries?<\/p>\n\n\n\n
What is the max weight for parcel post?
70 pounds<\/p>\n\n\n\n
PS Form 3533
Application for refund of fees for express mail<\/p>\n\n\n\n
PS Form 3800
Certified mail receipt<\/p>\n\n\n\n
PS Form 2865
Return receipt for international mail<\/p>\n\n\n\n
PS Form 3854
Manifold registered dispatch book. (Five copies a day)<\/p>\n\n\n\n
PS Form 3816
COD Mailing and Delivery receipt<\/p>\n\n\n\n
PS Form 3817
Certificate of Mailing<\/p>\n\n\n\n
PS Form 3813-P
Domestic insurance receipt, $200-$5000<\/p>\n\n\n\n
PS Form 3813
Domestic insurance receipt, under $200<\/p>\n\n\n\n
PS Form 3831
Receipt for articles damaged in the mail<\/p>\n\n\n\n
DDD2
Attached to anonymous mail pieces being returned to the customer.<\/p>\n\n\n\n
PS Form 2856
Damage report of insured parcel and contents<\/p>\n\n\n\n
PS Form 1093
Application for PO Box service<\/p>\n\n\n\n
PS Form 2976-A
Customs declaration and dispatch for international mail<\/p>\n\n\n\n
PS Form 2976-EMI
PS Form 2976-A and B and customs declaration all in one.<\/p>\n\n\n\n
Shipping services
The services that USPS has competition for in the marketplace. Includes Priority Mail Express and Express flat rate, Priority Mail and Priority flat rate, Parcel select and parcel return services, and International Mail<\/p>\n\n\n\n
Mailing Services
The services the USPS is the exclusive provider for and has no competition in the marketplace. Includes First Class Mail, Standard Mail, Periodicals, Package Services like Media Mail, Library Mail and Bound Printed Matter.<\/p>\n\n\n\n
Label 314\/Form 152
Delivery confirmation\/tracking info. Available for APO\/FPO and all US possessions and territories.<\/p>\n\n\n\n
PS Form 3227
Stamps by mail<\/p>\n\n\n\n
Priority Express Mail
USPS premier service, fastest shipping available with overnight guaranteed delivery 365 days\/yr. Sunday and Holiday delivery available for a fee. $100 of insurance, shipping materials, and free pickup available.<\/p>\n\n\n\n
Label 315\/Form 153
Signature confirmation, may be used with first class, priority, parcel select and package services. Purchased at the time of mailing and not available for APO\/FPO destinations.<\/p>\n\n\n\n
POM
Postal Operations Manual<\/p>\n\n\n\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
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