USPS Exam 421 Window Clerk Practice Exam
1.USPS Mission: Provide, trusted, affordable, universal
2.24-Hour Clock: Improve effectiveness through standardization &
innovation. End-to-end process to ensure mail is Collected, distributed,
and delivered. USPS runs on this.
3.Delivery Methods: Planes, trucks, cars, boats, bicycles, snow mobiles,
mules.
4.APC: Automated Postal Centers
5.Automated Postal Centers: Self-serve kiosks, commercial retail outlets,
banks, ATMs.<\/p>\n\n\n\n
6.Mail Arrival Profile: Determines operational startup & staffing.
7.CET: Critical Entry Time
8.Clearance Time: Mail is cleared for dispatch.
9.18:00: Carriers in from street.
10.20:00: 80% of collection mail should be cancelled at the P&DC.
11.23:00: Out of primary processing.
12.24:00: Secondary Operations Complete
13.04:00-09:00: Distribute to DDC\/DDU
14.07:00: 100% of DPS 2nd pass complete.
15.Core Responsibility: Security, Sanctity, Preserve, Protect – Instills
customer confidence, projects positive public image, maintains
competitive advantage, pro- tects privacy.
16.PolicyNet: Online resource to find handbooks, manuals, publications.17.Directives: Policies, Procedures, Regulations – Effects in four ways:
productiv- ity, revenue, legal liability, customer service.
18.DMM: Domestic Mail Manual
19.Domestic Mail Manual: DMM – Policies, procedures and regulatins for<\/p>\n\n\n\n
domes- tic mail. Information on extra services, postage prices, mail
classes.
20.IMM: International Mail Manual
21.International Mail Manual: IMM – Mailing conditions for each
country, also includes a list of countries.
22.ASM: Adminstrative Support Manual<\/p>\n\n\n\n
23.Administrative Support Manual: Policies, procedures for
adminstrative and support functions. Information covering audits,
investigations, communication, fa- cilities, equipment and privacy.
24.POM: Postal Operations Manual
25.Postal Operations Manual: Operations function of field
organizations. In- formation regarding retail, philatelic, collection,
mail processing, transportation, delivery, vehical operation.
26.ELM: Employee & Labor Relations Manual
27.Employee & Labor Relations Manual: Personnel policies and
regulations. Employee placement, pay, benefits, training, health and
environment, labor rela- tions.
28.F101: Field Accounting Procedures
29.AS or MS: Handbook ID for Administrative Support Manual (ASM)
30.DM: Handbook ID for Domestic Mail Manual (DMM)
31.EL or P: Handbook ID for Employee & Labor Relations Manual (ELM)
32.M: Handbook ID for Postal Operations Manual (POM) or
Administrative Sup- port Manual (ASM)
<\/p>\n\n\n\n
Usps exam 421 window clerk study guide solutions quizlet
Usps exam 421 window clerk study guide solutions pdf
Usps exam 421 window clerk study guide solutions free
usps exam 421 window clerk quizlet
postal exam preparation
ssda test
post office clerk exam question papers
postal 460 exam<\/p>\n\n\n\n
End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on
24 hour clock<\/p>\n\n\n\n
Items sent within the US APO, FPO, UN, and its territories and possessions.
Domestic mail<\/p>\n\n\n\n
sets forth the policies, regulations and procedures governing domestic mail
DMM- Domestic Mail Manual<\/p>\n\n\n\n
sets forth policies, regulations, and procedures governing international mail
IMM- International Mail Manual<\/p>\n\n\n\n
contains policies and procedures for administrative ad support functions within the postal service
ASM-Administrative and Support Manual<\/p>\n\n\n\n
all manuals are found on line via?
Policy Net<\/p>\n\n\n\n
Guarantees overnight or next day delivery $100 insurance and free tracking
Express Mail<\/p>\n\n\n\n
Premier Shipping service of the USPS
Express Mail<\/p>\n\n\n\n
Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery
Priority Mail<\/p>\n\n\n\n
Bulk mail usually handled at distribution centers
Parcel Select<\/p>\n\n\n\n
Merchant pays postal fee returning merchandise bulk parcel return product
Parcel Return Services<\/p>\n\n\n\n
First class mail, periodicals, standard mail, package services
Mailing services<\/p>\n\n\n\n
proof of mailing uses PS Form 3800
Certified Mail<\/p>\n\n\n\n
Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p
Insured Mail<\/p>\n\n\n\n
Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking
Delivery Confirmation<\/p>\n\n\n\n
POM
Postal Operations Manual<\/p>\n\n\n\n
Official Source for updates and updated bi-weekly
Postal bulletin<\/p>\n\n\n\n
Does this package contain anything liquid, fragile, potentially hazardous’ such as\/like perfume or lithium batteries?
6 Part of HAZMAT question<\/p>\n\n\n\n
Tells you when and how to display the POW flag
Postal Bulletin<\/p>\n\n\n\n
POW
Prisoner of War<\/p>\n\n\n\n
Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.
Anonymous Mail<\/p>\n\n\n\n
PVI
Postage Validation Imprinter<\/p>\n\n\n\n
AMU
Anonymous Mail Unit<\/p>\n\n\n\n
DDD1
Weighs less than 13 oz<\/p>\n\n\n\n
DDD2
Weighs more than 13 oz<\/p>\n\n\n\n
Magazines, newspaper, must be printed at least 4x’s times a year from a creditable organization
Periodicals<\/p>\n\n\n\n
Parcel post, bonded printed matter media mail, library mail
package services<\/p>\n\n\n\n
printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs
Standard Mail<\/p>\n\n\n\n
can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape
Parcel Post<\/p>\n\n\n\n
Delivery time 2-3 days( not guaranteed )
Priority Mail<\/p>\n\n\n\n
Delivery time 1-2 days ( overnight and next day ) * Guaranteed
Express mail ( Priority Mail Express )<\/p>\n\n\n\n
Letters size max
6 1\/8in in height and 11 1\/2in in length max 1\/4in in thickness<\/p>\n\n\n\n
Flats size max
15in in length and 12in in height and 3\/4in in thickness<\/p>\n\n\n\n
Machinable Parcels
min 3in max 17in weight 6 oz min and 25lbs max<\/p>\n\n\n\n
Rolls that are longer than machinable parcels
Irregular Parcels<\/p>\n\n\n\n
How many zones
8<\/p>\n\n\n\n
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price
Balloon Price<\/p>\n\n\n\n
Effects zones 5-8 can’t exceed 1728cu ft max 108in in girth
Dimensional Price<\/p>\n\n\n\n
How often is the Postal bulletin printed
Bi-weekly<\/p>\n\n\n\n
Where do we find a list of lost or stolen MO (money orders)
Postal Bulletin and POS<\/p>\n\n\n\n
Postal Service___________ are available online and provide guidance on regulations for domestic\/international\/administrative\/personnel fields support?
Directives<\/p>\n\n\n\n
Priority Mail is delivered in
2-3 days<\/p>\n\n\n\n
any mailable item that weighs less than 13 oz
First Class Mail<\/p>\n\n\n\n
Global Express Guarantee (GXG) is shipped in
1-3 days<\/p>\n\n\n\n
No mail piece can weigh more than except standard post
70lbs<\/p>\n\n\n\n
EDDM
Every Door Direct Mail<\/p>\n\n\n\n
Express mail is delivered in
1-2 days<\/p>\n\n\n\n
what surcharge applies to items\/parcels over 108 but no more than 130in
oversize \/parcel post<\/p>\n\n\n\n
PS Form 3816
COD<\/p>\n\n\n\n
PS Form 3816-AS
More than 3 COD articles are mailed at one time<\/p>\n\n\n\n
Parcel Post and zones 5-8 larger than 1 cubic foot use
Dimensional Pricing<\/p>\n\n\n\n
Ensures that mail is delivered to a specific addressee or the addressee agent for a fee
Restricted delivery<\/p>\n\n\n\n
Post Office motto for providing the ideal customer experience
Clean, Stocked, and Friendly Everyday<\/p>\n\n\n\n
What are the three P’s that influence customer perception
Personal, Professional, Postal<\/p>\n\n\n\n
What does G.I.S.T. stand for
Greet, Inquiry, Suggest, and Thank<\/p>\n\n\n\n
Words that generate a negative feeling
Trigger Words<\/p>\n\n\n\n
Words that make us feel relaxed and composed
Calming Words<\/p>\n\n\n\n
What does POS stand for
Point of Service<\/p>\n\n\n\n
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all
Retail Communication Channels<\/p>\n\n\n\n
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes,
10 expanded access channels<\/p>\n\n\n\n
PS Form 1412
End of the day report<\/p>\n\n\n\n
SSA is accountable for __<\/strong> at the retail floor Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster SIA what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it on the due date a PO Box powered mail is distributed to the box but not delivered on this day a reminder letter is generated from webbats and placed in the PO Box on this day the PO Box is returned to sender When customer goes on vacation the post office can hold their mail for a max of What does RCE stand for Max weight for a 1st class letter PS Form 3849 PS Form 153 PS Form 152 How often is the Retail floor stocked SSA are audited for SIA how often what does BMEU PS Form 3800 PS Form 8105-B PS Form 8105-A Insurance claims should be filed no later than Anonymous Mail is separated at Change of address takes how long to complete Refunds should be requested within how may days Stamps are replenished how often Commercial mail or Business related mail customers must be processed by what unit Customers are charge what fee to pay to have their PO Box back after the 10th day Customers can check their claim online after how many days A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article PS Form 3816 COD must show How many bait many orders does the SSA get assigned to and where are they kept Units with Individual accountability have fixed credits\/stamps and are audited how often BSA IS what are the two types of money orders and their colors Money orders can be purchased with RCE stands for What is the main benefit of the RCE Program The post website is Does the post office give cash back if so how much POW flags are given What class of mail does the PO have a monopoly on Perceptions is _<\/em><\/strong><\/em><\/strong> What is the time limit that COD undeliverable packages can be held for Certified Mailing may be only used with what type of mail class Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry caller services are done for how long PO Box customers are issued how many keys The postmaster can cancel Firm Holdout if AIC Used to aid postal inspection service in postal burglary and robbery investigations Can forward mail for up to how long How long is a change of address kept on file USPS Mission 24-Hour Clock Delivery Methods APC Automated Postal Centers Mail Arrival Profile CET Clearance Time 18:00 20:00 23:00 24:00 04:00-09:00 07:00 Core Responsibility PolicyNet Directives DMM Domestic Mail Manual IMM International Mail Manual ASM Administrative Support Manual POM Postal Operations Manual ELM Employee & Labor Relations Manual F101 AS or MS DM EL or P M PO Publications Postal Bulletin Postal Forms Publication 223 Strengthening customer relationship.<\/p>\n\n\n\n Value, Exceptional Service, Reliability Building Customer Relationship What the postal service offers Shipping Services Parcel Select Parcel Return Service International Mail GXG Global Express Guaranteed Priority Mail Priority Mail Express Mailing Services First Class Periodicals Standard Media Library Bound Printed Matter Extra Services Online Services Click-N-Ship Employee Engagement Programs Package Pickup Pick Up On Demand USPS Mobile Direct Mail EDDM Every Door Direct Mail Premium Forwarding Service Self-Service Kiosk mPOS Mobile Point of Sale Stamps by Mail Stamps by Phone Stamps by Fax Forever Stamps Semi-Postal Stamps Strategic Partners HAZMAT DMM Publication 52 PACT HAZMAT Question HAZMAT Regulations ORM-D HAZMAT Categories Declared HAZMAT Undeclared HAZMAT Non-mailable HAZMAT HAZMAT Procedure If markings found: Report, isolate, contact mailer, file report with inspection service.<\/p>\n\n\n\n Poster 138 HAZMAT Handling HAZMAT Identification HAZMAT Packing Requirements Tobacco Requirements PS3811 Label 11-HFPU Anonymous Mail Anonymous Mail Handling Identifiable Mail POE AMU Label 127 DDD2 DDD1 Domestic Mail DMM 100 DMM 300 Shipping Services Mailing Services Domestic Mail Services First Class Mail Service Periodicals Standard Mail Package Services Processing Categories Zone Charts Oversized Balloon (HxLxW) x .785 \/ 194 (HxLxW) \/ 194 Machineable Parcel Dimensions Irregular Parcel Outside Parcel Nonmachineable Characteristics Domestic Mail Mailability International Mail Categories Air Mail\/Par Avion First Class International Letters First Class International Package Label 19 First Class International PS2976 International Nonmachineable M-Bags PS3700 Tag 158 Priority Mail International Notice 123 PS2976-A International Indemnity Coverage Priority Mail Express International Online International Services PS6182 Item 107PGG3 Item 11FGG1 Commercial Base Pricing Refunds PS3533 Priority Mail Extra Services Confirmation Services Label 400 USPS Tracking Signature Confirmation PS3877 Insured Mail PS3813 PS3813-P PS1000 Insurance Claim Documentation Certified Mail PS3800 PS3811 Registered Mail Label 200 Registered Mail Packaging Requirements PS3806 COD Collect on Delivery 10 days PS3816 PS3811-A PS3804 Restricted Delivery Costs $5.15 per mailpiece and is only available when purchased in conjunction with Certified Mail, COD, USPS Can be used with most mail classes including First-Class Mail\u00ae, Priority Mail\u00ae, and Package Services such as Parcel Select and Media Mail.<\/p>\n\n\n\n Mailpiece must be clearly marked with this service.<\/p>\n\n\n\n Certificate of Mailing May be combined with: Certificate of Bulk Mailing PS3817 PS3606 Special Handling Label 500 Label 200N 60 days Lost articles Domestic Claims International Claims IIC PS3831 Receipt for Articles Damaged in Mails Damage Report of Insured Parcels & Contents PS2856 AIC Account Identifier Code Anonymous Mail Unit General Delivery BSA Bank Secrecy Act 6 months 12 months 5 days BMEU Business Mail Entry Unit SIA Segmented Inventory Accountability GIST Greet Inquire Suggest Thank POS RCE Point of Service Retail Customer Experience Oversize 30 days Postal Bulletin MO Trigger Words Calming Words Expanded Access Channels PO Box Late Fee 10 days Label 127 Cash Back Dimensional Pricing Flat Dimension 18 months COA Change of Address PS3575 Bait Money Orders In the event of a robbery, the employee should include these bait money orders with the funds and other materials that are being given to the robber.<\/p>\n\n\n\n BURGLARY BAIT MONEY ORDERS Robbery Bait Money Orders In this event, the employee should include these bait money orders with the funds and other materials that are being given to the robber.<\/p>\n\n\n\n Burglary Bait Money Orders Robbery and Burglary 8 Biweekly Biweekly Letter Dimension Machineable Parcel 13 oz Cash, Travelers Check, Debit Cards 70 lbs 1st Day of Month 20th Day of Month 11th Day of Month Dimensional Pricing Package Services Reality 2 Retail Communications Channels Directives Firm Holdout PS3801 Standing Delivery Order USPS Retail Motto usps.com POW Prisoner of War Flags Express Mail 2-3 Days Certified Mail USPS Tracking Special Handling Insured Mail Delivery Confirmation PS152 Signature Confirmation PS153 PS1412 Daily Financial Report PS3800 Certified Mail Receipt PS3816 PS3816-AS PS3849 Delivery Notice PS8105-A Funds Transaction Report PS8105-B Suspicious Transaction Report PVI Postage Validation Imprinter RCE Retail Customer Experience 30 Days Irregular Parcels 5 Days IMM-International Mail Manual DMM-Domestic Mail Manual SIA Segmented Inventory Accountability Quarterly $100 3 Postal Bulletin Every 4 Months Bait Money Orders 3 P’s Types of Money Orders Duties of SSA Ready Post USPS Brand Essence 4 Key Actions Effective Communication Communication Percentage of communication tasks Good Communication 55%-38%-7% Rule Verbal Communication Nonverbal Communication Nonverbal Cues Categories 6 Characteristics of Successful Communication<\/p>\n\n\n\n % Individuals Remember Active Listening 5 Essential Elements of Active Listening<\/p>\n\n\n\n S.O.L.E.R. Clarifying Successful Transaction Translator Outreach Needs Language of Needs SSA Duties Ready Post Bargaining Unit USPS Brand Essence 2 Types of PO Boxes Market Dominant Competitive 5 PO Box Required ID Social Security Card PO Box Rental Terms Notice 32 Caller Services Premier Services PO Box Service PO Box Payment Methods Package Intercept Passport Services Migratory Bird Stamps Temporary Forward Hold Mail Types of Retail Return Receipts Precanceled Label 314 4 Principles of Customer Experience Essentials<\/p>\n\n\n\n Image Factors USPS Brand POM Section 125 USPS Perfect Transaction High Profile Products Difficult Customers Approved Shippers ATM Automated Teller Machine Stamps-To-Go CPU Contract Postal Unit Mobile Retail Unit Village Post Office VPO usps.com United States Postal Service website Non-Barcode PVI Unit Accountability Unit Stamp Stock Reserve POS Clerk Balance List Consignment Accounting PS3369 Stamp Stock Credit Paper Stamp Stock Items Stamp Types IRC International Reply Coupon Individual Accountability As Needed Tolerance Letter of Demand Highest Level Available Priorities of Protection<\/p>\n\n\n\n Payment Methods CC Payment CC Accepted DC Accepted Advanced Deposits Payment Card Industry PCI Data Security Standards DSS PCI DSS Primary Account Number PAN Protected CC Info Skimming Device\/Cell Phone Pix Credit Cards Consumer Price Index 02:30 PS6401 Cashing Money Orders Money Order Storage Money Laundering FinCEN BSA Fines BSA Noncompliance ID for PS8105-A PS8105-A Info Suspicious Transaction Sure Money (Dinero Seguro) Sure Money Info Sanctity of Mail Unacceptable Mail Handling US Postal Inspection Service Customs Border Protection Manifest CBPMAN ASM Section 274\/POM subchapter 691 Postal Service Funds USPS Inspector General PAEA Postal Accountability and Enhancement USPSIS Mission Inspector General Mission 6 months – Deny USPS Exam 421 Window Clerk Practice Exam1.USPS Mission: Provide, trusted, affordable, universal2.24-Hour Clock: Improve effectiveness through standardization &innovation. End-to-end process to ensure mail is Collected, distributed,and delivered. USPS runs on this.3.Delivery Methods: Planes, trucks, cars, boats, bicycles, snow mobiles,mules.4.APC: Automated Postal Centers5.Automated Postal Centers: Self-serve kiosks, commercial retail outlets,banks, ATMs. 6.Mail Arrival Profile: Determines operational […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[25],"tags":[],"class_list":["post-114797","post","type-post","status-publish","format-standard","hentry","category-exams-certification"],"_links":{"self":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts\/114797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/comments?post=114797"}],"version-history":[{"count":0,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts\/114797\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/media?parent=114797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/categories?post=114797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/tags?post=114797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
$100 in cash(AIC753) and blank money orders<\/p>\n\n\n\n
General Delivery<\/p>\n\n\n\n
Segmented Inventory Accountability<\/p>\n\n\n\n
SIA – Segmented Inventory Accountability<\/p>\n\n\n\n
1st day of the month (10 day grace period)<\/p>\n\n\n\n
20th day<\/p>\n\n\n\n
11th day<\/p>\n\n\n\n
30 days<\/p>\n\n\n\n
Retail Customer Experience<\/p>\n\n\n\n
13 oz<\/p>\n\n\n\n
Delivery Notice\/Reminder\/Receipt<\/p>\n\n\n\n
Signature Confirmation<\/p>\n\n\n\n
Delivery Confirmation<\/p>\n\n\n\n
Bi-weekly<\/p>\n\n\n\n
quarterly<\/p>\n\n\n\n
Business mail entry Unit<\/p>\n\n\n\n
Certified Mail Receipt<\/p>\n\n\n\n
Reporting Suspicious Transaction<\/p>\n\n\n\n
Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more.<\/p>\n\n\n\n
60 days<\/p>\n\n\n\n
AMU<\/p>\n\n\n\n
5 days<\/p>\n\n\n\n
30 days<\/p>\n\n\n\n
weekly<\/p>\n\n\n\n
BMEU<\/p>\n\n\n\n
late fee or lock change fee of $21<\/p>\n\n\n\n
10<\/p>\n\n\n\n
5 days<\/p>\n\n\n\n
the article number<\/p>\n\n\n\n
3 and they are kept under the largest currency bill in the draw<\/p>\n\n\n\n
every 4 months<\/p>\n\n\n\n
Bank secrecy Act a law that requires every business that provides financial services to report these transactions<\/p>\n\n\n\n
Domestic- green and International – pink<\/p>\n\n\n\n
cash, travelers check, credit and debit cards<\/p>\n\n\n\n
Retail Customer Experience<\/p>\n\n\n\n
Test the skill of our retail work force through the eyes of our customer (mystery shopper)<\/p>\n\n\n\n
usps.com<\/p>\n\n\n\n
yes, as long as they purchase something up to $50 in $10 increments<\/p>\n\n\n\n
for burial purposes<\/p>\n\n\n\n
Mailing services<\/p>\n\n\n\n
reality<\/p>\n\n\n\n
30 days<\/p>\n\n\n\n
First Class or Priority<\/p>\n\n\n\n
Special Handling<\/p>\n\n\n\n
6 month period<\/p>\n\n\n\n
2<\/p>\n\n\n\n
the mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days<\/p>\n\n\n\n
Account Identifier Code<\/p>\n\n\n\n
Bait Money Orders<\/p>\n\n\n\n
12 months<\/p>\n\n\n\n
18 months<\/p>\n\n\n\n
Provide, trusted, affordable, universal<\/p>\n\n\n\n
Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this.<\/p>\n\n\n\n
Planes, trucks, cars, boats, bicycles, snow mobiles, mules.<\/p>\n\n\n\n
Automated Postal Centers<\/p>\n\n\n\n
Self-serve kiosks, commercial retail outlets, banks, ATMs.<\/p>\n\n\n\n
Determines operational startup & staffing.<\/p>\n\n\n\n
Critical Entry Time<\/p>\n\n\n\n
Mail is cleared for dispatch.<\/p>\n\n\n\n
Carriers in from street.<\/p>\n\n\n\n
80% of collection mail should be cancelled at the P&DC.<\/p>\n\n\n\n
Out of primary processing.<\/p>\n\n\n\n
Secondary Operations Complete<\/p>\n\n\n\n
Distribute to DDC\/DDU<\/p>\n\n\n\n
100% of DPS 2nd pass complete.<\/p>\n\n\n\n
Security, Sanctity, Preserve, Protect – Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy.<\/p>\n\n\n\n
Online resource to find handbooks, manuals, publications.<\/p>\n\n\n\n
Policies, Procedures, Regulations – Effects in four ways: productivity, revenue, legal liability, customer service.<\/p>\n\n\n\n
Domestic Mail Manual<\/p>\n\n\n\n
DMM – Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes.<\/p>\n\n\n\n
International Mail Manual<\/p>\n\n\n\n
IMM – Mailing conditions for each country, also includes a list of countries.<\/p>\n\n\n\n
Adminstrative Support Manual<\/p>\n\n\n\n
Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy.<\/p>\n\n\n\n
Postal Operations Manual<\/p>\n\n\n\n
Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation.<\/p>\n\n\n\n
Employee & Labor Relations Manual<\/p>\n\n\n\n
Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations.<\/p>\n\n\n\n
Field Accounting Procedures<\/p>\n\n\n\n
Handbook ID for Administrative Support Manual (ASM)<\/p>\n\n\n\n
Handbook ID for Domestic Mail Manual (DMM)<\/p>\n\n\n\n
Handbook ID for Employee & Labor Relations Manual (ELM)<\/p>\n\n\n\n
Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM)<\/p>\n\n\n\n
Handbook ID for Postal Operations Manual (POM)<\/p>\n\n\n\n
Primarily for public, marketing and mail guidelines.<\/p>\n\n\n\n
Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly.<\/p>\n\n\n\n
Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP.<\/p>\n\n\n\n
Information regarding directives and forms catalog.<\/p>\n\n\n\n1 Business Goal<\/h1>\n\n\n\n
Will increase revenue, missed opportunity is missed revenue, quality end-to-end service.<\/p>\n\n\n\n
Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback.<\/p>\n\n\n\n
Better value, presence in every community, USPS.com, competitive pricing incentives.<\/p>\n\n\n\n
Priority, Express, Parcel Select, Parcel Return Service, International Mail<\/p>\n\n\n\n
Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives.<\/p>\n\n\n\n
Consumer return merchandise.<\/p>\n\n\n\n
Service to over 180 countries. Includes FC, GXG, PM, PMEI.<\/p>\n\n\n\n
Global Express Guaranteed<\/p>\n\n\n\n
1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46″ x 35″ x 46″, combination length and girth of 108″<\/p>\n\n\n\n
1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108″ length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.<\/p>\n\n\n\n
1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS.<\/p>\n\n\n\n
First Class, Periodicals, Standard, Package Services<\/p>\n\n\n\n
Up to 13 oz, 2-3 day delivery.<\/p>\n\n\n\n
Newspapers, magazines, journals, newsletters.<\/p>\n\n\n\n
Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs, small packages. Includes general merchandise such as large\/small gifts. Retail only.<\/p>\n\n\n\n
Educations materials: Books, film, manuscripts, CD, DVD<\/p>\n\n\n\n
To\/from libraries, schools<\/p>\n\n\n\n
Permanently bound: catalogs, phone books. BMEU<\/p>\n\n\n\n
Certified, Insurance, Registered, USPS Tracking, Signature Confirmation, Return Receipt<\/p>\n\n\n\n
Buy stamps, Track and Confirm, COA, FWD, Holds, schedule redelivery, postage, package pickup, order supplies.<\/p>\n\n\n\n
Ability to print labels with postage, pay postage by CC, calculate and compare rates, standardize and store addresses, find zip codes, purchase insurance.<\/p>\n\n\n\n
Identify opportunities. Business Connect\/Customer Connect\/Rural Connect<\/p>\n\n\n\n
Schedule online carrier pickup.<\/p>\n\n\n\n
Schedule a timed pickup for additional fee.<\/p>\n\n\n\n
GPS location app for locating USPS facilities.<\/p>\n\n\n\n
Mailing tool that is cost effective, promotes business, generates sales.<\/p>\n\n\n\n
Every Door Direct Mail – 5000 or fewer pieces, must qualify as a flat. Thickness greater than .0007, max 3.3 oz. Must have proper indicia. Postage is paid in advance – cash, check for payment. PS3602-R<\/p>\n\n\n\n
Cost-effective way to reach potential customers near your business. Create mailpieces however you like, select postal routes and pay for postage online. Bring your mailing to your local Post Office\u2122 for delivery to every household on chosen routes. 5000 or fewer pieces, must be a flat, thickness min .007″, max 3.3 oz. Must have indicia. Postage paid in advance. PS3602-R – Postage Statement. Cash\/check for payment.<\/p>\n\n\n\n
Fee service offering temporary weekly reshipment services. Length of 2 weeks to one year (6 month renewal).<\/p>\n\n\n\n
Located in Post Office lobbies. They are available even when the Post Office counter is closed. Designed to process 80% of transactions.<\/p>\n\n\n\n
Mobile Point of Sale<\/p>\n\n\n\n
Allows customer service representatives to process many simple transactions away from the Full-Service counter, a strategy known in the retail industry as “line busting.” Consists of an Apple iPod Touch, integrated barcode imager\/credit card reader, wireless receipt printer and wireless label printer, allowing Post Offices to improve customer experience and reduce cost to serve.<\/p>\n\n\n\n
Ability to order stamps and have them mailed directly to customer. Order forms\/online.<\/p>\n\n\n\n
Ability to order stamps via phone and have them mailed directly to customer.<\/p>\n\n\n\n
Ability to order stamps via fax and have them mailed directly to the customer.<\/p>\n\n\n\n
1 oz FC letter stamp.<\/p>\n\n\n\n
Charity stamps. Additional amount is donated to charity.<\/p>\n\n\n\n
Fed Ex, UPS, Amazon<\/p>\n\n\n\n
Hazardous Materials<\/p>\n\n\n\n
Hazardous, Restricted and Perishable Mail<\/p>\n\n\n\n
Prevent All Cigarette Trafficking – 2009<\/p>\n\n\n\n
Is there anything liquid, fragile, perishable or potentially hazardous such as lithium batteries or perfume?<\/p>\n\n\n\n
Found in DMM, IMM, Publication 52, Handbook EL-812.<\/p>\n\n\n\n
Other Regulated Materials-Domestic: Marking for mail or shipping in the US that identifies other regulated materials for domestic transport only. Packages bearing this mark contain hazardous material in a limited quantity that presents a limited hazard during transportation, due to its form, quantity, and packaging. Surface transport only. No International. Usually consumer commodities.<\/p>\n\n\n\n
Flammable, Corrosive\/Reactive, Biological, Toxic, Other common<\/p>\n\n\n\n
Declared by mailer, properly marked, properly packaged.<\/p>\n\n\n\n
Suspected of containing prohibited HAZMAT.<\/p>\n\n\n\n
Markings of non-mailable materials, non-mailable quantity, improperly prepared, leaking, alcohol. No stains on packaging. Do not accept: Improperly reused\/recycled boxes, air transport that does not meet requirements, no HAZMAT to International\/APO\/FPO.<\/p>\n\n\n\n
Inspect, ask questions, refer to postmaster or supervisor if needed. If in doubt ask supervisor or postmaster. If cannot determine contents, do not accept. Give Notice 107 – Some Things Were Never Meant to be Mailed – Let’s Keep the Mail Safe.<\/p>\n\n\n\n
HAZMAT “Keep the Mail Safe” poster.<\/p>\n\n\n\n
Transport in reliable MTE, Stage in isolated area, Radioactive 10 feet apart, Place and secure on top\/center of cart, do not leave unattended.<\/p>\n\n\n\n
Affix placard to MTE transport.<\/p>\n\n\n\n
DMM – Sufficient cushion, secure closures, adequate package reinforcement, both delivering and return address, hazard marked on address side.<\/p>\n\n\n\n
NO tobacco except: Intra AL\/HI (PME, PM), business\/regulatory purpose (PME), certain individuals (PME\/PM), consumer testing\/public health. All must have PS3811 and Label 11-HFPU.<\/p>\n\n\n\n
Return Receipt – Proof of delivery. Can be combined with:
Signature Confirmation
Special Handling
Restricted Delivery
USPS Tracking
Insurance up to $500
Parcel Airlift Service (PAL)<\/p>\n\n\n\n
Hold For Pick Up<\/p>\n\n\n\n
All mail weighing over 13 oz, bearing only stamps and not presented to a retail counter.<\/p>\n\n\n\n
Identify, Return, Minimize risks. Take to AMU in facility. Piece must have Label 127 affixed, as well as DDD2 placed over mailing address.<\/p>\n\n\n\n
Can be traced to sender or POE (Point of Entry). Includes PVI, meter strips, PC postage, Click-N-Ship, eStamps, SSK postage, permit imprint, AVSEC stamp.<\/p>\n\n\n\n
Point of Entry<\/p>\n\n\n\n
Anonymous Mail Unit<\/p>\n\n\n\n
Surface Transport Only label<\/p>\n\n\n\n
Anonymous mail blue label placed over mailing address. “Important Customer Information”<\/p>\n\n\n\n
13 oz rule sticker placed on collection boxes and mail receptacles.<\/p>\n\n\n\n
Service to US, its territories, possessions and APO\/FPO and UN.<\/p>\n\n\n\n
Customer Guide for Mailing<\/p>\n\n\n\n
Domestic Mail Guide<\/p>\n\n\n\n
Services that are competitive in pricing with other shipping companies.<\/p>\n\n\n\n
Services that are market dominant with no competition.<\/p>\n\n\n\n
Includes FC, Periodicals, STD, Package Services, Extra Services<\/p>\n\n\n\n
Personal\/business, under 13 oz, sealed against inspection, FWD up to 12 mos (kept on record 18 mos)<\/p>\n\n\n\n
Magazines\/newspapers, must public at least 4 times a year and be of printed materials.<\/p>\n\n\n\n
Printed matter, flyers, advertising, newsletters, catalogs. Mailers must perform workshare. 50 lb or 200 pcs, less than 16 oz. Must pay annual presort fee. Matter that is neither mailed or required to be marked as FC, nor entered as periodicals.<\/p>\n\n\n\n
Standard Post, Bound Printed Matter, Media Mail, Library Mail.<\/p>\n\n\n\n
Domestic mail: Letters, flats, machineable parcels, irregular parcels, outside parcels, all based on physical dimensions.<\/p>\n\n\n\n
Used to calculate postage based on where you are shipping from.<\/p>\n\n\n\n
Standard, over 108″ to 130″.<\/p>\n\n\n\n
Priority Mail zones 1-4, Standard all zones. Less than 20 lbs but measures over 84″ – 108″ will be charged 20 lb price. Big, light packages.<\/p>\n\n\n\n
If over 1728 cubic inches, formula for odd-shaped package balloon calculation.<\/p>\n\n\n\n
If over 1728 cubic inches, formula for rectangular package balloon calculation.<\/p>\n\n\n\n
Height – Min 3 in, Max 17 in
Length – Min 6 in, Max 27 in
Thickness – Min 1\/4 in, max 17 in
Weight – Min 6 oz, Max 25 lbs<\/p>\n\n\n\n
Small Parcels that include one of the following:
Length less than 6 in,
Height less than 3 in,
Weight less than 6 oz.
Also includes rolls or tubes up to 26 in, merchandise samples not individually addressed, unwrapped, paper-wrapped, sleeve-wrapped articles which are not letter-sized or flat-sized and articles enclosed in envelopes that are not letter-size, flat-size or machinable parcels. Very small packages.<\/p>\n\n\n\n
Large parcel exceed the following dimensions:
Height more than 17 in,
Width more than 17 in,
Length more than 27 in,
Weight more than 25 lbs.
Also includes books or printed matter over 25 lbs, rolls\/tubes longer than 26 in, metal boxes, tires, shrubs, etc.<\/p>\n\n\n\n
Irregular parcels, outside parcels.<\/p>\n\n\n\n
Height min 3.5 in,
Length min 5 in,
Thickness min .007 in, max 1\/4″
Weight max 70 lbs,
Combined length and girth 108″ (130″ for STD)
Address orientation must be correct<\/p>\n\n\n\n
First Class International, First Class Package International, Priority Mail International, Priority Mail Express International, Global Express Guaranteed.<\/p>\n\n\n\n
Marking required on all First Class International mail<\/p>\n\n\n\n
Up to 3.5 oz, light colored envelope. Length min 5 1\/2″<\/p>\n\n\n\n
No more than 4 lbs.<\/p>\n\n\n\n
Par Avion\/Air Mail label for international pieces.<\/p>\n\n\n\n
Less than 16 oz, no customs form required. May have dutiable PS2976 – Customs Declaration. Max value $400, if over use PMEI or PMI.<\/p>\n\n\n\n
Customs Declaration form (Green)<\/p>\n\n\n\n
Less than 3.5 oz, aspect ratio, polybag, clasps, strings, etc., lumpy or delivery address parallel to shorter dimension.<\/p>\n\n\n\n
Used for printed matter, no minimum weigh but pay 11 lb price. Max 66 lb. Needs PS3700 – Postage Statement – International Mail or on Tag 158<\/p>\n\n\n\n
Postage Statement – International Mail<\/p>\n\n\n\n
M-Bag Addressee tag<\/p>\n\n\n\n
International service with 6-10 business day delivery. Limited indemnity coverage. Small flat rate box\/envelope with 4 lb limit, has no indemnity coverage (considered letter-post item). Special pricing to CAN and MEX. PS2976 – Customs Declaration required (Green form) for PM Flat rate envelope\/small box. PS2976-A – Customs Declaration required (White form) for Registered, Medium\/Large flat rate boxes. Registered, Medium\/Large flat rate boxes with 20 lb maximum.<\/p>\n\n\n\n
Price list<\/p>\n\n\n\n
Customs Declaration form (white).<\/p>\n\n\n\n
Coverage does not include coins, jewelry, watches or other valuables. Express International up to $100. GXG up to $100 (can purchase additional up to $2499).<\/p>\n\n\n\n
Service with 3-5 business day delivery. Insurance up to $100, Money-back service. Requires Label 11-B – Express label and Label 2976-EMI – Express Customs Declaration. Extra Services for PMEI are Return Receipt, Additional Insurance up to $5000.<\/p>\n\n\n\n
Can order supplies, print labels, complete PS6182 – Commercial Invoice, tracking, etc.<\/p>\n\n\n\n
Commercial Invoice – Required for certain commodities and destinations.<\/p>\n\n\n\n
Global Express Guaranteed sticker<\/p>\n\n\n\n
Global Express Guaranteed Air Waybill<\/p>\n\n\n\n
Commercial Base Pricing is a discounted rate offered to USPS customers who buy and print shipping labels with an online postage service provider such as Stamps.com. Commercial Base Pricing is always cheaper than the retail rates given at the Post Office. Commercial Base Pricing is available for the following USPS mail classes: First Class Package Service, Priority Mail, Priority Mail Express, First Class Package International Service, Priority Mail International, Priority Mail Express International and Global Express Guaranteed.<\/p>\n\n\n\n
Request within 30 days, must have original label and\/or online record\/receipt. Must fill out PS3533 – Application for Refund of Fees<\/p>\n\n\n\n
Application for Refund of Fees<\/p>\n\n\n\n
Extra services for this class of mail include: Certificate of Mailing, Certified, COD, Tracking, Insured, Registered, Restriced Delivery, Return Receipt, Return Receipt for Merchandise, Signature Confirmation and Special Handling. This class of mail usually comes with up to $50 of insurance.<\/p>\n\n\n\n
Includes USPS Tracking (Label 400) and Signature Confirmation (PS153)<\/p>\n\n\n\n
USPS Tracking<\/p>\n\n\n\n
Can be used with FC, PM, Package Services and Parcel Select (Label 400)<\/p>\n\n\n\n
Not available to APO\/FPO or US territories or possessions. (PS153)<\/p>\n\n\n\n
Firm Mailing Book for Accountable Mail – May be used when more than 3 piece of accountable mail are presented for one transaction.<\/p>\n\n\n\n
Insurance coverage up to $5,000 in indemnity to protect against loss or damage. Shipping insurance costs are based on the item’s declared value. There are limitations for insuring some products and certain items. And some services, such as Priority Mail Express\u00ae and Priority Mail\u00ae include insurance in the price of service. Up to $500 at self-service kiosks. Use PS3813 – Domestic Insured Mail Receipt (Up to $500), or
PS3813-P – Domestic Insured Mail Receipt (Over $500) Online, Self-Service Kiosks, Post Office<\/p>\n\n\n\n
Domestic Insured Mail Receipt – Up to $500 – No signature required<\/p>\n\n\n\n
Domestic Insured Mail Receipt – Over $500 – Signature Required<\/p>\n\n\n\n
Domestic Claim or Registered Inquiry – Used to file insurance claim.<\/p>\n\n\n\n
PS1000, original mailing receipt, electronic receipt purchase, proof of value. Domestic claim MIGHT receive request to bring in item and packaging. International claim WILL receive request to bring in item and packaging.<\/p>\n\n\n\n
PS3800 – Prove you sent it. See when it was delivered or that a delivery attempt was made, and get signature of person who accepts the package when combined with Return Receipt (PS3811). May add Restricted Delivery (PS3806).<\/p>\n\n\n\n
Certified Mail Receipt<\/p>\n\n\n\n
Return Receipt<\/p>\n\n\n\n
Found in DM-901. (Label 200) Most secure way to send package. As part of the security conditions for this mail class, must be sent with proof of mailing. Service can be used with the following mail classes and services: First-Class Mail\u00ae, Priority Mail\u00ae, COD, USPS Tracking (packages only), Restricted Delivery, Return Receipt and Signature Confirmation\u2122 (packages only).
Please note that due to the tight security, it may take 10-14 days for your shipment to arrive at its destination. Insurance up to $25,000. Package is kept separately secured in facilities.<\/p>\n\n\n\n
Registered Mail Barcode label<\/p>\n\n\n\n
Securely sealed by customer. Complete name of sender and addressee. Face must be at least 3 1\/2″ high and 5″ long. Packaging strong enough to withstand processing. Only paper tape – no masking, transparent or nylon. Glued across entire edge of flap. Round date all seams. If using PS3811 – Return Receipt, must round date seams of PS3811.<\/p>\n\n\n\n
Receipt for Registered Mail<\/p>\n\n\n\n
Collect on Delivery<\/p>\n\n\n\n
Can arrange for customer to pay upon delivery of merchandise, with USPS collecting payment in either cash or check. If paid by check, the USPS will forward the check on, If paid in cash, a USPS Money Order is issued for the value of the payment. All packages are insured automatically against loss, breakage or theft to up to $1,000.
Services can be used with:
Priority Mail Express
First-Class Mail
Priority Mail
Parcel Select
Media Mail
Registered Mail
Restricted Delivery(only when used with Registered Mail)
Return Receipt
Delivery Confirmation
Signature Confirmation
Mailpiece is already insured up to $1,000. You cannot purchase USPS insurance with this service.
Cannot be used for International, APO\/FPO, dissatisfied customers, bills or statements.<\/p>\n\n\n\n
Number of days undelivered COD will be held (or a specific retention time can be requested).<\/p>\n\n\n\n
Collect on Delivery<\/p>\n\n\n\n
Return Receipt After Mailing – Can be used if purchased Certified, Registered, Insured over $500 or COD.<\/p>\n\n\n\n
Return Receipt for Merchandise – Use both PS3804 and PS3811. No insurance. Only requested at time of mailing. Available with:
Priority
Standard
Package Services
Parcel Select<\/p>\n\n\n\n
Guarantees that mail is only delivered to the addressee. Designed specifically for sensitive mail such as confidential legal documents, important contracts, classified documents, and high-value packages or papers. The recipient of mailpiece must positively ID himself before carrier will relinquish possession of the mailpiece.<\/p>\n\n\n\n
PS3817 – Provides evidence that mail has been presented to USPS\u00ae for mailing. This form may be used for domestic and international mail.
May only be used with FC, PM, STD, Package Services.<\/p>\n\n\n\n
PAL
Special Handling<\/p>\n\n\n\n
PS3606 – Provides evidence that mail has been presented to USPS for mailing. May not be used for individual pieces.<\/p>\n\n\n\n
Certificate of Mailing<\/p>\n\n\n\n
Certificate of Bulk Mailing<\/p>\n\n\n\n
Used for unusual items. Available for FC, PM, Package Services, Parcel Select.
Can be combined with:
COD
USPS Tracking
Signature Confirmation
Insurance,
Return Receipt for Merchandise,
PAL<\/p>\n\n\n\n
COD FC Mail Tracer Label – Used to internally track COD remittances.<\/p>\n\n\n\n
Registered Mail Label – no barcode.
Used only with PM, FC and FC Package Services.<\/p>\n\n\n\n
Time span of when a mailer or addressee can file a domestic claim.<\/p>\n\n\n\n
For these items may not file a claim sooner than 21 days from mailing and no later than 180 days from mailing date.<\/p>\n\n\n\n
For insured articles may file for PME, PM, Insured, Registered and COD. Filing is done online – PS1000 needed. Status can be obtained after 10 days. May be requested to bring article and packaging into local PO for return and continuation of claims processing.<\/p>\n\n\n\n
For insured articles may file for GXG, PMEI, PMI insured\/ordinary parcels, Registered. Initiate claim process by calling IIC – International Inquiry Center. Supporting documentation:
Proof of value
Evidence of insurance
Evidence of damage
Will be requested to bring article and packaging into local PO for return and continuation of claims process.<\/p>\n\n\n\n
International Inquiry Center<\/p>\n\n\n\n
Receipt for Articles Damaged in Mails<\/p>\n\n\n\n
PS3831 – Form used when damaged\/insured articles are presented to PO for assessment. Customer is given a copy.<\/p>\n\n\n\n
PS2856 – Form used by PO after assessing damaged\/insured article. Then sent on to Accounting Services.<\/p>\n\n\n\n
Damage Report of Insured Parcels & Contents<\/p>\n\n\n\n
Account Identifier Code<\/p>\n\n\n\n
Accounting codes used for the 1412.<\/p>\n\n\n\n
Where anonymous mail is separated to.<\/p>\n\n\n\n
Available at designated PO for transients and people waiting to get PO Boxes, mail held for max 30 days, unless extended by PM.<\/p>\n\n\n\n
Bank Secrecy Act<\/p>\n\n\n\n
Law requiring every business that provides financial services to report financial transactions.<\/p>\n\n\n\n
Length of time caller services are provided.<\/p>\n\n\n\n
Length of time mail can be forwarded.<\/p>\n\n\n\n
Length of time for COA to complete.<\/p>\n\n\n\n
Business Mail Entry Unit<\/p>\n\n\n\n
Commercial mail or business related mail customers that must be processed by the unit. PostalOne.<\/p>\n\n\n\n
Segmented Inventory Accountability – Unit reserve stock with different segments: Unit reserve, retail floor, clerk<\/p>\n\n\n\n
Credit that the stock custodian holds – Unit Reserve, able to transfer to Retail Floor and SSA.<\/p>\n\n\n\n
Greet, Inquire, Suggest, Thank<\/p>\n\n\n\n
GIST<\/p>\n\n\n\n
Point of Service<\/p>\n\n\n\n
Retail Customer Experience – Main benefit is to test the skill of the retail work force through the eyes of the customer (Mystery Shopper). Diagnostic tool used to correct conditions detrimental to customer satisfaction.<\/p>\n\n\n\n
POS<\/p>\n\n\n\n
RCE – Main benefit is to test the skill of retail work force through the eyes of the customer (Mystery Shopper). 5 Categories: Waiting Time in Line, HAZMAT, Sales Skills and Product Offerings, Promotional and merchandising, Image.<\/p>\n\n\n\n
STD only. Surcharge that applies to items\/parcels over 108″ to 130″ – L + Girth over 108″<\/p>\n\n\n\n
Max time of regular hold.<\/p>\n\n\n\n
Biweekly resource giving information on lost\/stolen MO. Information can also be found in POS\/RSS.<\/p>\n\n\n\n
Money Order<\/p>\n\n\n\n
Words that generate a negative feeling.<\/p>\n\n\n\n
Words that make us feel relaxed and composed.<\/p>\n\n\n\n
Resources for postal services: VPO, Mobile Retail Units, Stamps by Phone, Stamps by Mail, Self-Service Kiosks, ATM, USPS.com, CPU, Approved Shippers, Stamps-To-Go.<\/p>\n\n\n\n
Charge customers must pay after the 10th of the month (late on service renewal). Also known as Lock Change Fee.<\/p>\n\n\n\n
Length of time before claims can be checked online.<\/p>\n\n\n\n
Surface Transportation Only sticker – used in conjunction with DDD2 or parcels that are only eligible for no-fly shipping.<\/p>\n\n\n\n
Can be provided up to $50 and can be provided in $10 increments.<\/p>\n\n\n\n
PM zones 5-8, can’t exceed 1728 cu in (1 cu foot), max 108″ girth. Actual weight vs dimensional weight- whichever is greater. LxWxH more than 1728 then divide by 194. Flights only. Priority larger than cubic foot (or 1728 cu in).<\/p>\n\n\n\n
Length min 11 1\/2″, max 15″, Height min 6 1\/8″ max 12″, Thickness 3\/4″ Must only exceed one to qualify for flat. Rectangular, flexible, uniformly thick.<\/p>\n\n\n\n
How long a change of address (COA) is kept on file.<\/p>\n\n\n\n
Change of Address<\/p>\n\n\n\n
PS3575 – Temporary service for as short as 15 days or as long as 1 year. After the first 6 months, you can extend for another 6 months.
Direct mail to a new address online for $1.05 charge.
Mail is sent piece by piece to new address.
Welcome Kit contains COA forms.<\/p>\n\n\n\n
Change of Address form<\/p>\n\n\n\n
ROBBERY BAIT MONEY ORDERS
Each Post Office that offers window service is provided with three bait money orders for every cash drawer in the customer service area. This also includes employees servicing SSPC Units not located in the main office. These bait money orders should be secured with the employee’s largest denomination bills.<\/p>\n\n\n\n
Although most window service employees are aware of the first part of the program, many are not familiar with the second part of the program, intended to assist in burglary investigations. In addition to the procedures described above, three to six additional money orders are issued to a supervisor or designated employee for each retail unit. After business hours, three bait money orders are then left at the full service counter with three others left in the store retail area (if appropriate). If found by a burglar, these money orders are often taken and negotiated, leaving an investigative trail that leads back to them!<\/p>\n\n\n\n
Each PO that offers window service is provided with three bait money orders for every cash drawer in the customer service area. This also includes employees servicing SSPC Units not located in the main office. These bait money orders should be secured with the employee’s largest denomination bills.<\/p>\n\n\n\n
Intended to assist in burglary investigations. Three to six additional money orders are issued to a supervisor or designated employee for each retail unit. After business hours, three bait money orders are then left at the full service counter with three others left in the store retail area (if appropriate). If found by a burglar, these money orders are often taken and negotiated, leaving an investigative trail that leads back to them.<\/p>\n\n\n\n
What are the two types of Bait Money Orders?<\/p>\n\n\n\n
Number of postal zones.<\/p>\n\n\n\n
Frequency that the Postal Bulletin is distributed.<\/p>\n\n\n\n
Frequency that the Retail Floor is stocked.<\/p>\n\n\n\n
Height 6 1\/8″, Length 11 1\/2″, Thickness min .007″, max 1\/4″. Rectangular, max 3.5 oz.<\/p>\n\n\n\n
Height Min 3″, Max 17″, Length min 6″, max 27″, Weight min 6 oz, max 25 lbs.<\/p>\n\n\n\n
Max weight for FC letter.<\/p>\n\n\n\n
Methods by which money orders can be paid for.<\/p>\n\n\n\n
Maximum weight for mail piece.<\/p>\n\n\n\n
Day to begin holding PO Box mail for boxes that have not renewed.<\/p>\n\n\n\n
Day that reminder notice is generated for PO Box renewal.<\/p>\n\n\n\n
Day that PO Box mail is returned for those who have not renewed.<\/p>\n\n\n\n
Used with Retail Ground (Standard), zones 5-8 larger than 1 cu foot.<\/p>\n\n\n\n
Retail Ground, Bound Printed Matter, Medial Mail, Library Mail<\/p>\n\n\n\n
Perceptions are _____________<\/em><\/strong><\/em><\/strong>.<\/p>\n\n\n\n
Number of keys issued to PO Box customers.<\/p>\n\n\n\n
Postal Bulletin biweekly, Retail Digest, Retail Marketing website, Postal Merchandise Guide, Retail Operations Handbook, POS New Functionality Guide POS One Message Center, News Link, Local Messaging are all _<\/em><\/strong><\/em><\/strong> ___<\/strong><\/em><\/strong><\/em> __<\/em><\/strong><\/em><\/strong>.<\/p>\n\n\n\n
Postal Service _____<\/em><\/strong><\/em><\/strong> are available online and prvide guidance on regulations for Domestic\/Int’l\/Admin\/Personnel fields support.<\/p>\n\n\n\n
Firm holdout service allows a customer to obtain street-addressed mail from the post office when the customer normally receives 50 letters or more on the first delivery trip, or when the customer is a news agent or publisher’s representative and receives publications that qualify for newspaper treatment. Customer must complete PS3801 – Standing Delivery Order.
A customer may cancel a firm holdout at any time. The postmaster may cancel firm holdout service when the mail volume falls below the 50-piece requirement on each delivery day over a 30-day period. The postmaster may also cancel the service when the mail is not picked up for 10 consecutive days and the customer does not arrange with the postmaster to hold the mail. A customer may not request restoration of the service for 1 year after its cancellation. No fee. Gets own DPS.<\/p>\n\n\n\n
Standing Delivery Order – Used when Firm Hold is requested.<\/p>\n\n\n\n
PS3801 – Used when Firm Hold is requested. Customer completes.<\/p>\n\n\n\n
Clean, Stocked and Friendly Everyday. Motto for providing the ideal customer experience.<\/p>\n\n\n\n
United States Postal Service website.<\/p>\n\n\n\n
Prisoner of War<\/p>\n\n\n\n
POW<\/p>\n\n\n\n
These are issued by the postal service (from local PO) and provided for VA burial purposes.<\/p>\n\n\n\n
Premier Shipping service of USPS<\/p>\n\n\n\n
Delivery timeline for Priority Mail service.<\/p>\n\n\n\n
Proof of Mailing, PS3800<\/p>\n\n\n\n
Provides date and time of delivery, free with all parcels. Label 400<\/p>\n\n\n\n
Used for unusual contents such as live poultry. Provides preferential handling. Available for PM, FC, STD, Media, Library or Bound Printed Matter.<\/p>\n\n\n\n
Can be obtained in $100 increments up to $5000. Requires form PS3813 under $500 or PS3813-P over $500. Can be purchases online, self-service kiosk, post office.<\/p>\n\n\n\n
PS152<\/p>\n\n\n\n
Form number for Delivery Confirmation<\/p>\n\n\n\n
PS153<\/p>\n\n\n\n
Form number for Signature Confirmation – requiring a signature from the recipients of their packages. Although USPS Tracking proves that a package was delivered to a particular address, Signature Confirmation proves that it was actually received by the intended recipient or his agent.<\/p>\n\n\n\n
Form number for Daily Financial Report<\/p>\n\n\n\n
PS1412 – Used for eMOVES\/e1412 units or used as backup for POS and IRT sites. File locally. Unit ID at top, Receipts left side, Stamp Accountability upper right side, Disbursements lower right, Signature bottom.<\/p>\n\n\n\n
Form number for Certified Mail Receipt<\/p>\n\n\n\n
PS3800<\/p>\n\n\n\n
Form number for COD – Collect-on-Delivery<\/p>\n\n\n\n
Form number for COD – Privately printed form. Can be used if more than three COD articles are mailed at one time.<\/p>\n\n\n\n
Delivery Notice (Pink Slip)<\/p>\n\n\n\n
PS3849<\/p>\n\n\n\n
BSA form completed by customer when purchasing more than $3000 in MO or cashed MO of $10,000 or more.<\/p>\n\n\n\n
PS8105-A – BSA form completed by customer when purchasing more than $3000 in MO or cashed MO of $10,000 or more.<\/p>\n\n\n\n
Suspicious Transaction Report- Customer cannot know it is being completed.<\/p>\n\n\n\n
PS8105-B<\/p>\n\n\n\n
Postage Validation Imprinter<\/p>\n\n\n\n
PVI<\/p>\n\n\n\n
Retail Customer Experience<\/p>\n\n\n\n
RCE<\/p>\n\n\n\n
Time limit of when refunds should be requested.<\/p>\n\n\n\n
Include rolls that are longer than machineable parcels.<\/p>\n\n\n\n
Day that second notice is issued from first attempted delivery of certified mail article.<\/p>\n\n\n\n
Sets forth policies, regulations and procedures governing international mail.<\/p>\n\n\n\n
Sets forth policies, regulations and procedures governing domestic mail.<\/p>\n\n\n\n
Segmented Inventory Accountability<\/p>\n\n\n\n
SIA<\/p>\n\n\n\n
Frequency which SSA are audited by SIA.<\/p>\n\n\n\n
Amount of cash SSA is accountable for at the Retail Floor.<\/p>\n\n\n\n
Number of blank money orders SSA is accountable for at the Retail Floor.<\/p>\n\n\n\n
Tells when and how to display the POW flag.<\/p>\n\n\n\n
Frequency which Units with Individual Accountability are audited.<\/p>\n\n\n\n
Used to aid postal inspection service in postal burglary and robbery investigations.<\/p>\n\n\n\n
Image Factors: The _<\/em><\/strong> influencing customer perception are Personal, Professional, Postal.<\/p>\n\n\n\n
Forms that are used as Domestic – Green and International – Pink.<\/p>\n\n\n\n
Sales\/Customer Service at retail counter
Product\/Services Information
Handles\/Processes customer purchases
Maintains store
Conducts product inventory
Verifies presort\/bulk mailings
Rents PO Boxes, processes payments and distributes mail<\/p>\n\n\n\n
Products sold by the postal service including packaging products. Products are periodically audited to keep accurate on-hand accounting.<\/p>\n\n\n\n
Four core values: Relentless, Secure, Simple, Personal<\/p>\n\n\n\n
Start with customer needs, Communicate Effectively, Build on relationships, Provide excellent customer experience<\/p>\n\n\n\n
Sender must communicate clearly with the receiver and verify the message received was decoded correctly.<\/p>\n\n\n\n
Art and technique of using words effectively to impart info or ideas.<\/p>\n\n\n\n
75% of the workday is filled with multiple communication tasks.<\/p>\n\n\n\n
Message is sent, message is received, communicate clearly and verify message was received.<\/p>\n\n\n\n
Non-verbal cues account for: Gestures\/Expressions 55%, Vocal Variety 38%, Words 7%<\/p>\n\n\n\n
Using spoken words.<\/p>\n\n\n\n
Nonverbal\/verbal behaviors interact in the exchange and interpretation of information within a given situation or context.<\/p>\n\n\n\n
Body Movement, Facial Expressions, Personal Space<\/p>\n\n\n\n\n
50% of spoken words in 1-2 days and 25% after the first 2 months.<\/p>\n\n\n\n
Process used by receive to facilitate communication and enhance performance.<\/p>\n\n\n\n\n
Actively attending.<\/p>\n\n\n\n\n
Active listening technique to bring message into greater focus.<\/p>\n\n\n\n
One in which you and the customer make an informed, mutually beneficial decision.<\/p>\n\n\n\n
4 page information sheet in different languages.<\/p>\n\n\n\n
Multicultural resources. Can be accessed through the HR Inclusiveness Website.<\/p>\n\n\n\n
A desire to improve or accomplish something. Driving force behind customer willingness to interact with you learn products and make a purchase commitment.<\/p>\n\n\n\n
Words and phrases that express desire.<\/p>\n\n\n\n
Sales\/Customer service at retail counter
Sales\/Customer support
Product\/Services information
Handles\/Processes customer purchases
Maintains store
Conducts product inventory
Verifies presort\/bulk mailings
Checks and sets PO stamp machine and postage meters
Rents PO Boxes, processes payments and distributes mail<\/p>\n\n\n\n
Postal mailing products offered for sale to customers. These products are audited to track product amounts on hand.<\/p>\n\n\n\n
The union term for clerks as a whole.<\/p>\n\n\n\n
Four core values: Relentless, secure, simple, personal.<\/p>\n\n\n\n
Market Dominant and Competitive<\/p>\n\n\n\n
PO Box service that requires a key deposit.<\/p>\n\n\n\n
PO Box service that does not require a key deposit.<\/p>\n\n\n\n
Number of PO Box sizes<\/p>\n\n\n\n
Photo, i.e. Driver’s License
Address, i.e. Vehicle insurance, mortgage statement<\/p>\n\n\n\n
Form of ID that is never used for postal products or services.<\/p>\n\n\n\n
3-6-12 months. 3 month rental auto-pay only. If customer pays one year they get the 13th month free.<\/p>\n\n\n\n
Box Rent Service Fee Due form<\/p>\n\n\n\n
Fee service. Allows for more pickup times than Firm Holdout. Fees based on minimum of 6 months in addition to facility group fee. No keys provided.<\/p>\n\n\n\n
PO Box, Priority Mail Express, Priority Mail<\/p>\n\n\n\n
Offers convenience, privacy, affordable, permanent, good business, fast.<\/p>\n\n\n\n
Self-Service Kiosks, Post Office retail counter, Online<\/p>\n\n\n\n
PS Form 1509 – Allows customers to redirect delivery of mail pieces used with PME, PM, FC, FC Package Services, Parcel Select, STD, Package Services. Has to have a tracking number. Fee is non-refundable per-piece fee. Domestic only. No parcels over 108″. No surface only or hazardous. Pays return shipping.<\/p>\n\n\n\n
Can accept applications at certain USPS locations.<\/p>\n\n\n\n
USPS acts as agent in selling stamps. Highly collectible. On sale from July 1 – March 1.<\/p>\n\n\n\n
Up to 6 months. Can renew for another 6 months.<\/p>\n\n\n\n
Minimum of 3 days, maximum 30 days. Can request a hold Online, Retail or via 1-800 number.<\/p>\n\n\n\n
PS3811 – Domestic Return Receipt, PS3811-A Return Receipt After Mailing, Electronic<\/p>\n\n\n\n
Method of payment not valid for Extra Services.<\/p>\n\n\n\n
Delivery Confirmation barcode label (different than PS152)<\/p>\n\n\n\n\n
3 P’s:
Personal – Appearance\/Demeanor
Professional – Is PO inviting, clean, etc.
Postal – Products and Services readily available<\/p>\n\n\n\n
Relentless, Simple, Secure, Personal<\/p>\n\n\n\n
Retail Lobby requirements<\/p>\n\n\n\n
Who Delivers the Last Mile?<\/p>\n\n\n\n
6 steps:<\/p>\n\n\n\n\n
Stamps, package supplies, PO Box rent, Passports, Money Orders<\/p>\n\n\n\n
Those who require the retail associate to remain calm, show respect, show empathy, listen between the lines.<\/p>\n\n\n\n
Private retailers with packaging and shipping operations.<\/p>\n\n\n\n
Automated Teller Machine – method by which stamps can be purchased.<\/p>\n\n\n\n
ATM – method by which stamps can be purchased.<\/p>\n\n\n\n
Stamps to retailers for resale to public.<\/p>\n\n\n\n
Contract Postal Unit<\/p>\n\n\n\n
CPU<\/p>\n\n\n\n
Postal services offered in a mobile setting for things such as holidays, special events.<\/p>\n\n\n\n
VPO<\/p>\n\n\n\n
Village Post Office<\/p>\n\n\n\n
United States Postal Service website<\/p>\n\n\n\n
usps.com<\/p>\n\n\n\n
Non-barcode postage validation imprint used for International and Express.<\/p>\n\n\n\n
Encompasses Individual and Segment Inventory Accountability<\/p>\n\n\n\n
Accounts for unit stamp stock reserve<\/p>\n\n\n\n
Identifies balance of a segment’s stock. Includes unit reserve, retail floor. Must match AIC 853.<\/p>\n\n\n\n
Two types: Stamp and Cash (up to $100) PS3369<\/p>\n\n\n\n
Consigned Credit Report<\/p>\n\n\n\n
Set amount of stamp stock assigned (stamps, cash, MO)<\/p>\n\n\n\n
Stamps, stamped envelopes\/postcards, International Reply Coupons (IRC), Non-postal stamps (Duck stamps), semi-postal stamps, philatetic, MO<\/p>\n\n\n\n
Definitive, Special, Commemorative<\/p>\n\n\n\n
International Reply Coupon<\/p>\n\n\n\n
IRC – Can be redeemed by USPS. Sent to US customer, sender brings in coupon, postage is figured and paid for with the IRC.<\/p>\n\n\n\n
Stamp\/cash stock assigned to an individual. Includes accountability for stamps, cash and MO.<\/p>\n\n\n\n
When stamp stock is replenished.<\/p>\n\n\n\n
Based on amount entered on PS3369. $10 out of tolerance stamp overage placed in AIC057, cash AIC068.
$10 out of tolerance stamp shortage placed in AIC767, cash AIC 764.<\/p>\n\n\n\n
Shortage demand for payment issued to employee for amount of shortage.<\/p>\n\n\n\n
The level that items needing secure storage should be kept at.<\/p>\n\n\n\n\n
2 Stamps, IRC, MO, philatetic<\/li>\n\n\n\n
Cash, CC\/DC, Checks, Traveler’s Checks, MO, Cashier’s Check, Certified Checks<\/p>\n\n\n\n
Everything except Trust Fund deposits, pre-cancelled stamps, MO, COD, Employee debt payment, Passport fees, EDDM<\/p>\n\n\n\n
Visa, MC, American Express, Discovery, Japan Credit Bureau, Diners Club\/Carte Blanche. In order to accept CC payment, card must be signed.<\/p>\n\n\n\n
All except Passport fees. Cannot be immediately reversed, must use PS3533 for refund.<\/p>\n\n\n\n
Should not be left unattended. Do not let cash accumulate.<\/p>\n\n\n\n
PCI<\/p>\n\n\n\n
Payment Card Industry<\/p>\n\n\n\n
DSS<\/p>\n\n\n\n
Data Security Standards<\/p>\n\n\n\n
Creates level of protection for card issuers by ensuring merchants meet minimum levels of security.<\/p>\n\n\n\n
PAN – Data required to be encrypted. Contains all digits.<\/p>\n\n\n\n
Primary Account Number<\/p>\n\n\n\n
Name, PAN, Expiration Date, CVV2, Magnetic Strip<\/p>\n\n\n\n
Illegal methods used to obtain CC info.<\/p>\n\n\n\n
Cannot be used for payment of MO, Trust Fund Deposits, Passports, Permit Imprint Deposits, Purchase of Precanceled Stamps, Periodicals Postage, Postage Meter Settings, Money-By-Wire, Employee debt reconciliation, COD, Bulk mailings.<\/p>\n\n\n\n
Mailing Services are tied to this.<\/p>\n\n\n\n
Assigned Committed Air, Fed Ex outgoing<\/p>\n\n\n\n
Money Order Inquiry – Fee is required to use form – Used for domestic and international. For lost or stolen Money Orders.<\/p>\n\n\n\n
Look for security features (Franklin watermark), dark line, usps words, check missing\/lost\/stolen list. If security features are not present ask the customer to wait and speak to a supervisor, they will contact the Inspection Service. ID is required, MO must be properly endorsed.<\/p>\n\n\n\n
Stored under largest denomination bills in cash drawer.<\/p>\n\n\n\n
Takes financial instruments such as money orders (buys with dirty money), cashes money orders and gets clean money. Called Smurfs.<\/p>\n\n\n\n
Financial Crime Enforcement Network – oversees BSA compliance.<\/p>\n\n\n\n
USPS can be fined $25,000 per day.<\/p>\n\n\n\n
Consequences are fines, loss of trust, loss of reputation, loss of historic legacy.<\/p>\n\n\n\n
If no SS#, may use alien registration card, passport, EID<\/p>\n\n\n\n
Info needed: SS# (Alien registration card, passport, EID if no SS#), Last\/First name, Address, Country, DOB, Occupation. Can be filled out at end of shift. Must be sent in same day.<\/p>\n\n\n\n
Customer asks for smaller amount when asked to fill out form.
Customer trying to change appearance.
Regular customer who suddenly have a large amount of cash to spend on money orders.<\/p>\n\n\n\n
Money-by-wire transfer to other countries. Extension of traditional money order service. Safer, fast. Transactions $2000 or more need ID. Only $2000 per day. BSA rules apply.<\/p>\n\n\n\n
Name, recipient name and address, SS#, DOB, valid ID.<\/p>\n\n\n\n
Instills confidence, projects positive image, maintain competitive advantage, protects privacy. Fewer customer complaints, fewer insurance claims, fewer disciplinary actions, fewer criminal prosecutions, growth in customer base increased revenue, greater customer satisfaction.<\/p>\n\n\n\n
Theft, destruction or damage of mail, delay of mail, opening mail.<\/p>\n\n\n\n
USPSIS – Primary law enforcement arm of the USPS. Mail crimes.<\/p>\n\n\n\n
CBPMAN<\/p>\n\n\n\n
Customs Border Protection Manifest<\/p>\n\n\n\n
Sanctity and security of the mail.<\/p>\n\n\n\n
No loans, no borrowing, no co-mingling with personal.<\/p>\n\n\n\n
Investigates employee crimes.<\/p>\n\n\n\n
Postal Accountability and Enhancement Act – customs requirement to be submitted to Custom and Border Protection.<\/p>\n\n\n\n
PAEA<\/p>\n\n\n\n
Protect postal service, secure nation’s mail system, ensure public trust in mail.<\/p>\n\n\n\n
Investigate fraud, waste and abuse in the postal system.<\/p>\n\n\n\n
Length of time you can appeal a denied Domestic Claim.<\/p>\n","protected":false},"excerpt":{"rendered":"