WGU C215 Study Guide \u2013 FINAL Latest
Updated 2022 Already Passed
Total Quality Management (TQM) Philosophy \u2714\u27141. customer focus<\/p>\n\n\n\n
\u25a0 Limited customization and high volume
Batch Processes \u2714\u2714A type of process used to produce a small number of products in groups or
batches based on customer orders or specifications.
\u25a0 High customization moderate volume
Project Processes \u2714\u2714A type of process used to make a one-at-a-time product exactly to customer
specifications.
\u25a0 Most custom and lowest volume
Continuous Processes \u2714\u2714A type of process that operates continually to produce a high volume of
a fully standardized product.<\/p>\n\n\n\n
WGU C215 Operations Management
Questions and Answers Already Passed
Advertising revenue model \u2714\u2714Provides users with information on services and products and
provides an opportunity for suppliers to advertise
Affiliate revenue model \u2714\u2714Companies receive a referral fee for directing business to an affiliate
Appraisal cost \u2714\u2714The cost associated with uncovering defects
Automated order entry systems \u2714\u2714A method using telephone models to send digital orders to
suppliers.
Backwards integration \u2714\u2714Owning or controlling sources of raw materials and components.
Benchmarking \u2714\u2714Studying other companies business practices for comparison.
Bullwhip effect \u2714\u2714Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce \u2714\u2714Businesses buying and selling to other businesses.
Business to consumer commerce \u2714\u2714Businesses selling to individual consumers.
Cause and effect diagrams \u2714\u2714A chart that identifies potential causes of particular quality
problems.
Checklist \u2714\u2714A list of common defects and the number of observed occurrences of each.<\/p>\n\n\n\n
Conformance to specifications \u2714\u2714how well a product or service meets the targets and tolerances
set by designers.
Continuous improvement \u2714\u2714A philosophy of never ending improvement.
Control charts \u2714\u2714Charts used to evaluate whether a process is operating within expectations.
Crossdocking \u2714\u2714Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality \u2714\u2714an integrated effort designed to improve quality performance at
every level of the organization.
Deming Prize \u2714\u2714Japanese award for companies to recognize efforts in quality improvement.
Distribution management \u2714\u2714Responsible for the movement of material from the manufacturer to
the customer.
Distribution warehouse \u2714\u2714Used for short term storage, consolidation, and product mixing.
Distributor crossdocking \u2714\u2714the receiving and consolidating of inbound products from different
vendors into a multi-SKU pallet.
E-commerce \u2714\u2714Using the internet and web to do business.
E-distributors \u2714\u2714Independently owned net marketplaces having catalogs representing thousands
of suppliers and designed for spot purchases.
E-purchasing \u2714\u2714Companies that connect onlone MRO suppliers to businesses that pay fees to
join the market, usually for long term contractual purchasing.<\/p>\n\n\n\n
WGU C215 Operations Management
PVDC Final Exam Questions and
Answers Graded A
Which definition is used for quality, evaluates how well a product performs its intended function?
\u2714\u2714Fitness for use
14 points for quality improvement \u2714\u2714Which total quality management (TQM) process was
developed to stress management’s responsibility for quality?
ISO 9000 \u2714\u2714Set of international standards on quality management and quality assurance, critical
to international business
-TQM process consists of 13 published standards and guidelines
-Like when joint commission shows up at the hospitals
Checklist \u2714\u2714A list of common defects and the number of observed occurrences of these defects.
scatter diagram \u2714\u2714a plot of two variables showing whether they are related
Control Chart \u2714\u2714A graph that shows whether a sample of data falls within the common or normal
range of variation.
mean \u2714\u2714A statistical measure of central tendency, or average, based on dividing a total by the
number of individual cases.
assignable causes of variation \u2714\u2714-Causes can be identified and eliminated
-e.g. poor employee training, worn tool, machine needing repair<\/p>\n\n\n\n
common causes or random \u2714\u2714Stuff you cannot identify
-Random causes that we cannot identify, unavoidable
Cpk measures \u2714\u2714How close one is to a target and how consistent one is with the average
performance.
-How closely it measures
Six Sigma \u2714\u2714Technical tolls and people involvement
The empirical rule, 3 standard deviations. This is 3 sigma’s.
6 sigmas and you are almost at 100%
DMAIC
DMAIC (Define, Measure, Analyze, Improve, Control) \u2714\u2714a six sigma process that outlines the
steps that should be followed to improve an existing business process
define stage \u2714\u2714includes the voice of the customer and value stream
Job Design \u2714\u2714It does not have anything to do with people.
-The process by which managers decide how to divide tasks into specific jobs
waiting time \u2714\u2714-Screen patients and fast track those with minor ailments
-amount of time a process has been waiting in the ready queue
Service location decisions \u2714\u2714-proximity to customers
-Quality of life issues
proximity to customers \u2714\u2714-key factor of a location analysis for a service company
-if you need to have a car repaired, you wont drive too far.<\/p>\n\n\n\n
Capacity Planning \u2714\u2714Hospital- Capacity is beds and output is the patients. If you have 1 pt for 2
days and one for 3 days. The output is how many patients and not how many beds we have.
capacity utilization \u2714\u2714are you using more workers and what are your resources? Measures how
much of the available capacity is actually being used. Measures effectiveness.
Capacity Focus \u2714\u2714facilities that are small, specialized, and focused on a narrow set of objectives.
effective capacity \u2714\u2714
capacity measurement at the best operating level \u2714\u2714when the average unit cost is minimized
center of gravity approach \u2714\u2714an approach for locating a single facility that minimizes the distance
to existing facilities.
-use the breakeven analysis -how many units needed to manufacture to breakeven.
break-even analysis \u2714\u2714the process of determining the number of units a firm must sell to cover
all costs. Considers fixed costs, variable costs.eg Fed EX is in Tennessee so it will be in the middle
repetitive process \u2714\u2714classic assembly line. A line process, a continuous process.
Project Process \u2714\u2714make a one-at-a-time product exactly to customer specifications, expensive.
Like an automobile collision shop that does body and engine repair as well as custom vehicle paint
job.
Batch Process \u2714\u2714a process in which goods or services are produced in groups (batches) and not
in a continuous stream eg. auto shop offers body repair, engine repair, and custom vehicle paint
options<\/p>\n\n\n\n
WGU C215 Operations Management
Questions and Answers Already Passed
Which definition is used for quality evaluates how well a product performs its intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement \u2714\u2714Fitness for use
Which total quality management (TQM) process was developed to stress management’s
responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement \u2714\u271414 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400 \u2714\u2714ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects
and observe the number of occurrences to isolate the particular defect.<\/p>\n\n\n\n
Which quality tool should the company use to focus on correcting this particular issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist \u2714\u2714checklist
Which quality control tool should be used to monitor the current status or end result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist \u2714\u2714Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays in the total
quality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs, budgeting
-Enhance competition, understand consumer preferences, maintain communication with
operations
-Reward employees; motivate staff performance; manage operations planned changes
-Review and recommend product changes, satisfy customer needs; open communication
\u2714\u2714Review and recommend product changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all functions in an
organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams \u2714\u2714To satisfy customer needs<\/p>\n\n\n\n
Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation \u2714\u2714mean
What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system \u2714\u2714Equipment was found out of control
Which continuous improvement method does Cpk measure?
-What a process is capable of and how long it will take to conclude
-How close one is to a target and how consistent one is with the average performance
-Parts per million on the capability index
-The most common measurement process \u2714\u2714How close one is to a target and how consistent one
is with the average performance
What are two important aspects of Six Sigma?
-People involvement
-Facility location
-Technical tools
-Job design \u2714\u2714people involvement
technical tools<\/p>\n\n\n\n
WGU C215 Study Guide Latest 2022 with
100% Correct Answers
Total Quality Management (TQM) Philosophy \u2714\u27141. customer focus<\/p>\n\n\n\n
Line Processes \u2714\u2714A type of process used to produce a large volume of a standardized product.
Batch Processes \u2714\u2714A type of process used to produce a small quantity of products in groups or
batches based on customer orders or specifications.
Project Processes \u2714\u2714A type of process used to make a one-at-a-time product exactly to customer
specifications.
Continuous Processes \u2714\u2714A type of process that operates continually to produce a high volume of
a fully standardized product.
Bottleneck \u2714\u2714Longest task in the process.
Flexible Manufacturing System (FMS) \u2714\u2714A type of automated system that combines the
flexibility of intermittent operations with the efficiency of continuous operations.
Output\/Input Control \u2714\u2714A technique for monitoring the flow of jobs between work centers.
Value-Added \u2714\u2714The net increase created during the transformation of inputs into final outputs.
Hybrid Layouts \u2714\u2714Layouts that combine characteristics of process and product layouts.
Relationship Chart (REL) \u2714\u2714Table that reflects opinions of managers with regard to the
importance of having any two departments close together.
Rectilinear Distance \u2714\u2714The shortest distance between two locations using north-south and eastwest movements.<\/p>\n\n\n\n
WGU C215 QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS
ABC Classification \u2714\u2714a method for determining level of control and frequency of review of
inventory items
Acceptable Quality Level (AQL) \u2714\u2714The small percentage of defects that consumers are willing
to accept.
Acceptable Sampling \u2714\u2714The process of randomly inspecting a sample of goods and deciding
whether to accept the entire lot based on the results
Action Bucket \u2714\u2714The current time period
Action Notices \u2714\u2714Output from an MRP system that identifies the need for an action to be taken.
Activity-on-node \u2714\u2714network diagramming notation that places activities in the nodes and arrows
to signify precedence relationships
Advertising Revenue Model \u2714\u2714Provides users with information on services and products and
provides an opportunity for suppliers to advertise.
Affiliate Revenue Model \u2714\u2714companies receive a referral fee for directing business to an affiliate
Aggregate Plan \u2714\u2714Includes the budgeted levels of finished products, inventory, backlogs,
workforce size, and aggregate production rate needed to support the marketing plan.
ALDEP \u2714\u2714Computer software packages for design process layouts<\/p>\n\n\n\n
Allowance Factor \u2714\u2714the amount of time the analyst allows for personal time, fatigue, and
unavoidable delays
Alternative Workplace \u2714\u2714brings work to the worker rather than the worker to the workplace
Anticipation Inventory \u2714\u2714inventory built in anticipation of future demand
Application Service Provider (ASP) \u2714\u2714sets up and runs ERP systems
Appraisal Costs \u2714\u2714Costs incurred in the process of uncovering defects
Assemble-to-order Strategy \u2714\u2714produces standard components that can be combined to customer
specifications
Assignable causes of variation \u2714\u2714Causes that can be identified and eliminated.
Attributes \u2714\u2714A product characteristic that has discrete value and can be counted
Automated order entry system \u2714\u2714A method using telephone models to send digital orders to
suppliers
Automation \u2714\u2714Using machinery to perform work without human operators
Average number of jobs in the system \u2714\u2714measures work-in-process inventory
Average outgoing quality (AOQ) \u2714\u2714The expected proportion of defective items that will be
passed to the customer under the sampling plan.
Back orders \u2714\u2714unfilled customer orders<\/p>\n\n\n\n
Back-order \u2714\u2714Delaying delivery to the customer until the item becomes available.
Backward integration \u2714\u2714Owning or controlling sources of raw materials and components.
backward scheduling \u2714\u2714scheduling method that determines when the job must be started to be
done on the due date
Balance Delay \u2714\u2714The amount by which the line efficiency falls short of 100 percent.
Batch processes \u2714\u2714A type of process used to produce a small quantity of products in groups or
batches based on customer orders or specifications.
Behavioral Feasibility \u2714\u2714degree to which the job is intrinsically satisfying to the employee
Beliefs that help define JIT Philosophy \u2714\u2714Broad view operations, simplicity, continuous
improvements, visibility, and flexibility
Benchmarking \u2714\u2714The process of studying the practices of companies considered ‘best-in-class’
and comparing your company’s performance against theirs.
Best operating level \u2714\u2714The volume of output that results in the lowest average unit cost.
beta probability distribution \u2714\u2714typically represents project activities
Bill of Material (BOM) \u2714\u2714lists all the subassemblies, component parts, and raw materials that go
into an end item and shows the usage quantity of each required
Block Plan \u2714\u2714schematic showing the placement of resources in a facility<\/p>\n\n\n\n
Bottleneck \u2714\u2714Longest Task in the process
Bottom-round management \u2714\u2714Consensus management by committees or teams
break-even analysis \u2714\u2714technique used to compute the amount of goods that must be sold just to
cover costs
Broad view of JIT \u2714\u2714a philosophy that encompasses the entire organization
Broad view of the organization \u2714\u2714Tasks and procedures are important only if they meet the
company’s overall goals.
bullwhip effect \u2714\u2714inaccurate or distorted demand information created in the supply chain
Business-to-business e-commerce \u2714\u2714businesses selling to and buying from other businesses
Business-to-consumer e-commerce \u2714\u2714on-line businesses sell to individual consumers
C-charts \u2714\u2714A control chart used to monitor the number of defects per unit
Capacity \u2714\u2714The maximum output rate that can be achieved by a facility
capacity cushion \u2714\u2714Additional capacity added to regular capacity requirements to provide greater
flexibility.
Capacity Planning \u2714\u2714the process of establishing the output rate that can be achieved by a facility<\/p>\n\n\n\n
WGU C215 Pre-assessment PVDC
Questions and Answers Graded A+
Which definition used for quality evaluates how well a product performs its intended function?
\u2714\u2714Fitness for use
Which total quality management (TQM) process was developed to stress management’s
responsibility for quality? \u2714\u271414 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? \u2714\u2714ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects
and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
\u2714\u2714Checklist
Which quality control tool should be used to monitor the current status or end result of a process?
\u2714\u2714Control chart
Which group of keywords or phrases describes the critical role that marketing plays in the total
quality management (TQM) process? \u2714\u2714Enhance competition; understand consumer preferences;
maintain communication with operations
What is the common them in total quality management (TQM) across all functions in an
organization? \u2714\u2714To satisfy customer needs<\/p>\n\n\n\n
Which concept of variation measures the central tendency of a set of data? \u2714\u2714Mean
What do assignable causes of variation indicate? \u2714\u2714Out-of-control signals were found in the
process
Which continuous improvement method does Cpk measure? \u2714\u2714How close one is to a target and
how consistent one is with the average performance
What are two important aspects of Six Sigma? \u2714\u2714Technical tools
People involvement
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? \u2714\u2714Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? \u2714\u2714Proximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? \u2714\u2714Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and future
customer demands? \u2714\u2714Capacity planning
Which capacity planning measurement tells how much capacity a company is using? \u2714\u2714Capacity
utilization
Which two statements are true about effective capacity? \u2714\u2714An effective capacity is lower than
design capacity.<\/p>\n\n\n\n
WGU C215 Operations Management
PVDC Questions and Answers Already
Passed
Which definition is used for quality evaluates how well a product performs its intended function?
\u2714\u2714Fitness for use
Which total quality management (TQM) process was developed to stress management’s
responsibility for quality? \u2714\u271414 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? \u2714\u2714ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects
and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
\u2714\u2714checklist
Which quality control tool should be used to monitor the current status or end result of a process?
\u2714\u2714Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays in the total
quality management (TQM) process? \u2714\u2714Review and recommend product changes, satisfy
customers needs, open communication
What is the common theme in total quality management (TQM) across all functions in an
organization? \u2714\u2714To satisfy customer needs<\/p>\n\n\n\n
Which concept of variation measures the central tendency of a set of data? \u2714\u2714mean
What do assignable causes of variation indicate? \u2714\u2714Equipment was found out of control
Which continuous improvement method does Cpk measure? \u2714\u2714How close one is to a target and
how consistent one is with the average performance
What are two important aspects of Six Sigma? \u2714\u2714people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? \u2714\u2714Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? \u2714\u2714Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? \u2714\u2714Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and future
customer demands? \u2714\u2714capacity planning
Which capacity planning measurement tells how much capacity a company is using? \u2714\u2714Capacity
utilization
Which two statements are true about effective capacity? \u2714\u2714An effective capacity maintains a
minimum output rate under normal conditions.
An effective capacity is lower than design capacity<\/p>\n\n\n\n
WGU C215: Pre-Assessment Questions
and Answers Already Passed
b \u2714\u2714Which definition used for quality evaluates how well a product performs its intended
function?
a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services
c \u2714\u2714Which total quality management (TQM) process was developed to stress management’s
responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality
a \u2714\u2714Which total quality management (TQM) process consists of 13 published standards and
guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
d. ISO 9002
a \u2714\u2714A company manufactures shoes using a quality management system. The company needs to
put a process in place to measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
a. Checklist<\/p>\n\n\n\n
b. Flowchart
c. Scatter diagram
d. Control chart
d \u2714\u2714Which quality control tool should be used to monitor the current status or end result of a
process?
a. Scatter diagram
b. Flowchart
c. Checklist
d. Control chart
d \u2714\u2714Which group of keywords or phrases describes the critical role that marketing plays in the
total quality management (TQM) process?
a. Baseline for managing quality process; investment in preventative costs; budgeting
b. Reward employees; motivate staff performance; manage operations planned changes
c. Review and recommend product changes; satisfy customer needs; open communication
d. Enhance competition; understand consumer preferences; maintain communication with
operations
c \u2714\u2714What is the common theme in total quality management (TQM) across all functions in an
organization?
a. To ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams
a \u2714\u2714Which concept of variation measures the central tendency of a set of data?
a. Mean
b. Variable
c. Standard deviation
d. Range<\/p>\n\n\n\n
a \u2714\u2714What do assignable causes of variation indicate?
a. Out-of-control signals were found in the process.
b. Equipment was found to be out of control.
c. Human resources found an operator was at fault.
c. A computer virus was found in the system.
c \u2714\u2714Which continuous improvement method does C pk measure?
a. Parts per million on the capability index
b. The most common measurement process
c. How close one is to a target and how consistent one is with the average performance
d. What a process is capable of and how long it will take to conclude
a, b \u2714\u2714What are two important aspects of Six Sigma?
a. Technical tools
b. People involvement
c. Facility location
d. Job design
d \u2714\u2714Which strategy is used by some emergency rooms to overcome customer frustrations about
long waiting times?
a. Screen patients and send the last 25 to another facility
b. See each patient in the order in which they arrived
c. Screen patients and schedule follow-up appointments for those who have the most serious
injuries
d. Screen patients and fast-track those with minor ailments
b, c \u2714\u2714Which two factors affect a service location decision?
a. Closeness to manufacturing facilities
b. Quality-of-life issues<\/p>\n\n\n\n
WGU C215 Operations Management –
Objective Assessment Prep Guide &
Terminologies Combo Study Guide<\/p>\n\n\n\n
A type of process used to produce a large volume of a standardized product. \u2714\u2714Line Processes
A type of process used to produce a small quantity of products in groups or batches based on
customer orders or specifications. \u2714\u2714Batch Processes
A type of process used to make a one-at-a-time product exactly to customer specifications.
\u2714\u2714Project Processes
A type of process that operates continually to produce a high volume of a fully standardized
product. \u2714\u2714Continuous Processes
Longest task in the process. \u2714\u2714Bottleneck
A type of automated system that combines the flexibility of intermittent operations with the
efficiency of continuous operations. \u2714\u2714Flexible Manufacturing System (FMS)
A technique for monitoring the flow of jobs between work centers. \u2714\u2714Output\/Input Control
The net increase created during the transformation of inputs into final outputs. \u2714\u2714Value-Added
Layouts that combine characteristics of process and product layouts. \u2714\u2714Hybrid Layouts
Table that reflects opinions of managers with regard to the importance of having any two
departments close together. \u2714\u2714Relationship Chart (REL)
The shortest distance between two locations using north-south and east-west movements.
\u2714\u2714Rectilinear Distance<\/p>\n\n\n\n
Table that gives the number of trips or units of product moved between any pair of departments.
\u2714\u2714From-To Matrix
Schematic showing the placement of resources in a facility. \u2714\u2714Block Plan
The average of the observation times for each of the work elements. \u2714\u2714Mean Observed Times
The mean observed time multiplied by the performance rating factor by the frequency of
occurrence. \u2714\u2714Normal Time
The length of time it should take a qualified worker using appropriate process and tools to complete
a specific job, allowing time for personal fatigue and unavoidable delays. \u2714\u2714Standard Time
A philosophy designed to achieve high-volume production through elimination of waste and
continuous improvement. Based on a “pull” system rather than a “push” system. The three elements
are just-in-time manufacturing, total quality management, and respect for people. \u2714\u2714Just-in-Time
(JIT)
A card that specifies the exact quantity of product that needs to be produced. \u2714\u2714Kanban card
A philosophy of neverending improvement. \u2714\u2714Continuous Improvement
Supplies materials or services directly to the processing facility. \u2714\u2714Tier One Suppliers
Directly supplies materials or services to a tier one supplier in the supply chain. \u2714\u2714Tier Two
Suppliers
Directly supplies materials or services to a tier two supplier in the supply chain. \u2714\u2714Tier Three
Suppliers<\/p>\n\n\n\n
Management of the flow of materials from suppliers to customers in order to reduce overall cost
and increase responsiveness to customers. \u2714\u2714Supply Chain Management (SCM)
Determines the labor and machine resources needed to fill the open and planned orders generated
by the MRP. \u2714\u2714Capacity Requirements Planning (CRP)
A system that uses the MRP, inventory record data, and BOM to calculate material requirements.
\u2714\u2714Material Requirements Planning (MRP)
Large software programs used for planning and coordinating all resources throughout the entire
enterprise. \u2714\u2714Enterprise Resource Planning (ERP)
Includes the budgeted levels of finished products, inventory, backlogs, workforce size, and
aggregate production rate needed to support the marketing plan. \u2714\u2714Aggregate Plans
Businesses to outsource elements of the company’s distribution and fulfillment services. specialize
in integrated operation, warehousing and transportation services customized to customers’ needs
based on the demands and delivery service requirements for their products and material \u2714\u2714ThirdParty Logistics (3PL)
the world’s leading supply chain framework, linking business processes, performance metrics,
practices and people skills into a unified structure. The goals are to increase the speed of system
implementations, support organizational learning goals, and improve inventory turns. \u2714\u2714Supply
Chain Operations Reference model (SCOR)
Initiation, Planning, Execution and Closure. \u2714\u2714Project Life Cycle Phases
A plan for produced in each time period such as production, staffing, inventory, etc.<\/p>\n\n\n\n
WGU C215 Practice Exam Questions and
Answers Rated A+
Which definition used for quality evaluates how well a product performs its intended function?
Fitness for use
Support services
Value for price paid
Psychological criteria \u2714\u2714Fitness for use
Which total quality management (TQM) process was developed to stress management’s
responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality \u2714\u271414 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines?
ISO 1400
ISO 9002
ISO 9001
ISO 9000 \u2714\u2714ISO 9000<\/p>\n\n\n\n
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects
and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
Scatter diagram
Control chart
Flowchart
Checklist \u2714\u2714Checklist
Which quality control tool should be used to monitor the current status or end result of a process?
Checklist
Flowchart
Control chart
Scatter diagram \u2714\u2714Control chart
Which group of keywords or phrases describes the critical role that marketing plays in the total
quality management (TQM) process?
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication with operations
Review and recommend product changes; satisfy customer needs; open communication<\/p>\n\n\n\n
Reward employees; motivate staff performance; manage operations planned changes \u2714\u2714Enhance
competition; understand consumer preferences; maintain communication with operations
What is the common theme in total quality management (TQM) across all functions in an
organization?
To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure profit from product changes \u2714\u2714To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
Mean
Range
Standard deviation
Variable \u2714\u2714Mean
What do assignable causes of variation indicate?
A computer virus was found in the system.
Out-of-control signals were found in the process.
Human resources found an operator was at fault.<\/p>\n","protected":false},"excerpt":{"rendered":"
WGU C215 Study Guide \u2013 FINAL LatestUpdated 2022 Already PassedTotal Quality Management (TQM) Philosophy \u2714\u27141. customer focus \u25a0 Limited customization and high volumeBatch Processes \u2714\u2714A type of process used to produce a small number of products in groups orbatches based on customer orders or specifications.\u25a0 High customization moderate volumeProject Processes \u2714\u2714A type of process used […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[25],"tags":[],"class_list":["post-117029","post","type-post","status-publish","format-standard","hentry","category-exams-certification"],"_links":{"self":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts\/117029","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/comments?post=117029"}],"version-history":[{"count":0,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts\/117029\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/media?parent=117029"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/categories?post=117029"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/tags?post=117029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}