{"id":120876,"date":"2023-10-01T18:00:21","date_gmt":"2023-10-01T18:00:21","guid":{"rendered":"https:\/\/learnexams.com\/blog\/?p=120876"},"modified":"2023-10-01T18:00:23","modified_gmt":"2023-10-01T18:00:23","slug":"wgu-c215-oa-operations-management-questions-and-answers-2023-2024-verified-answers","status":"publish","type":"post","link":"https:\/\/www.learnexams.com\/blog\/2023\/10\/01\/wgu-c215-oa-operations-management-questions-and-answers-2023-2024-verified-answers\/","title":{"rendered":"WGU C215 OA Operations Management Questions and Answers (2023 \/ 2024) (Verified Answers)"},"content":{"rendered":"\n<p>WGU C215 OA Operations Management<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Which definition used for quality evaluates how well a product performs its<br>intended function?<br>a. Support<br>services<br>b. Fitness for use<br>c. Value for price paid<br>d. Psychological criteria<\/li>\n\n\n\n<li>Which total quality management (TQM) process was developed to stress<br>management\u2019s responsibility for quality?<br>a. Fitness for use<br>b. 14 points for quality improvement<br>c. Product design quality<br>d. Statistical quality control charts<\/li>\n\n\n\n<li>Which total quality management (TQM) process consists of 13 published<br>standards and guidelines?<br>a. ISO 9002<br>b. ISO 9001<br>c. ISO 1400<br>d. ISO 9000<\/li>\n\n\n\n<li>A company manufactures shoes using a quality management system. The<br>company needs to put a process in place to measure any defects. The<br>company would like to measure the number of defects and observe the<br>number of occurrences to isolate the particular defects. Which quality tool<br>should the company use to focus on correcting this particular issue?<br>a. Checklist<br>b. Control charts<br>c. Flowchart<br>d. Scatter diagram<\/li>\n\n\n\n<li>Which quality control tool should be used to monitor the current status or end<br>result of a process?<br>a. Checklist<br>b. Scatter diagram<br>c. Flowchart<br>d. Control chart<\/li>\n\n\n\n<li>Which group of keywords or phrases describes the critical role marketing plays in<br>the total quality management (TQM) process?<br>a. Baseline for managing quality process, investment in preventative costs,<br>budgeting<br>b. Review and recommend product changes, satisfy customer needs,<br>open communication<br>c. Reward employees, motivate staff performance, manage operations planned<br>changes<br>d. Enhance competition, understand consumer preferences, maintain<br>communication with operations<\/li>\n\n\n\n<li>What is the common theme in total quality management (TQM) across all functions<br>in an organization?<br>a. To ensure profit from product changes<br>b. To reward people rather than teams<\/li>\n<\/ol>\n\n\n\n<p>c. To satisfy customer needs<br>d. To enhance management software<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"8\">\n<li>Which concept of variation measures the central tendency of a set of data?<br>a. Variabl<br>e b. Mean<br>c. Range<br>d. Standard deviation<\/li>\n\n\n\n<li>What do assignable causes of variation<br>indicate? a. Equipment was found to be out<br>of control<br>b. Out-of-control signals were found in the process<br>c. A computer virus was found in the system<br>d. Human resources found an operator was at fault<\/li>\n\n\n\n<li>Which continuous improvement method does Cpk measure?<br>a. How close one is to a target and how consistent one is with the average<br>performance<br>b. Parts per million on the capability index<br>c. What a process is capable of and how long it will take to conclude<br>d. The most common measurement process<\/li>\n\n\n\n<li>What are two important aspects of Six Sigma?<br>Choose 2 answers<br>a. Job design<br>b. People involvement<br>c. Facility<br>location d.<br>Technical tools<br>12.Which strategy is used by some emergency rooms to overcome customer<br>frustrations about long waiting times?<br>a. Screen patients and fast-track those with minor ailments<br>b. Screen patients and send the last 25 to another facility<br>c. See each patient in the order in which they arrive<br>d. Screen patients and schedule follow-up appointments for those who have the<br>most serious injuries<\/li>\n\n\n\n<li>Which two factors affect a service location decision? (choose 2 answers)<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>WGU C215 OA Operations Management c. To satisfy customer needsd. To enhance management software<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[25],"tags":[],"class_list":["post-120876","post","type-post","status-publish","format-standard","hentry","category-exams-certification"],"_links":{"self":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts\/120876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/comments?post=120876"}],"version-history":[{"count":0,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts\/120876\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/media?parent=120876"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/categories?post=120876"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/tags?post=120876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}