the goal of every practice is to – Answer- provide the best medical care and provide
oustanding customer service
members of the team include – Answer- groomer, kennel assistant, veterinary assistant,
veterinary technician, receptionist, office manager, veterinarian
AVMA – Answer- American Veterinary Medical Association
OSHA – Answer- Occupational Safety and Health Act
MSDS – Answer- Material Safety Data Sheet
ASPCA – Answer- American Society for the Prevention of Cruelty to Animals
EEO – Answer- Equal Employment Oppurtunity
FLSA – Answer- The Fair Labor Standard Act
DEA – Answer- Drug Enforcement Agency
CSA – Answer- Controlled Substance Act
PPE – Answer- Personal Protective Equipment
Veterinary State Practice Act provides – Answer- laws and regulations that allow
veterinarians to practice in a particular state
two most important rules for assistants – Answer- don’t allow owners to restrain their
animals and stay alert
most important zoonotic diseases – Answer- rabies, bacterial infections, fungal
infections, fungal infections, parasites, hookworms, roundworms, Lyme disease,
sarcoptic mange, toxoplasmosis gondii
radiation protection – Answer- lead apron, thyroid collar, lead gloves, dosimetry badge
anesthetic machine leaks are usually attributed to – Answer- machine leaks (hoses,
seals, etc.)
OSHA requires that anesthetic machines have – Answer- scavenger system attached
all sharps (needles, scalpel blades, etc,) should be discarded in – Answer- a properly
labeled sharps container NOT the regular trash
ethylene oxide is a chemical used for – Answer- sterilizing items that can not be
autoclaved (extremely carcinogenic)
who makes the first impression at the office? – Answer- reception team
clients must be greeted and acknowledged when – Answer- they enter the practice
follow up appointments should be scheduled – Answer- before the client leaves
contact info should be gotten before services are rendered and should include –
Answer- name, address, phone number, and drivers license
euthanasia release form is to be signed – Answer- before euthanizing the animal
a health certificate is required for – Answer- inter-state shipment of animals or
international shipment of animals
health certificates issued by – Answer- state or USDA
clients should receive an estimate for procedures – Answer- prior to performing services
and noted in the medical record
discharge instructions should be – Answer- written and sent home with clients
medical records should be – Answer- complete and legible
POMR – Answer- problem-oriented medical record
SOAP – Answer- subjective, objective, assessment, plan
subjective – Answer- an opinion
objective – Answer- a fact supported by documents, X-rays, lab results, etc.
assessment – Answer- after reviewing info presented make tentative diagnosis
plan – Answer- how is the animal going to be treated, what medications are to be given,
what additional testing may need to be done to confirm diagnosis
SOP – Answer- standard operating procedure, detailed instructions on how to perform a
given task<\/p>\n\n\n\n