{"id":125938,"date":"2023-11-24T04:13:53","date_gmt":"2023-11-24T04:13:53","guid":{"rendered":"https:\/\/learnexams.com\/blog\/?p=125938"},"modified":"2023-11-24T04:13:54","modified_gmt":"2023-11-24T04:13:54","slug":"usps-sales-services-associate-training-exam-questions-and-answers-2023","status":"publish","type":"post","link":"https:\/\/www.learnexams.com\/blog\/2023\/11\/24\/usps-sales-services-associate-training-exam-questions-and-answers-2023\/","title":{"rendered":"USPS Sales & Services Associate Training Exam questions and answers 2023"},"content":{"rendered":"\n

What is our mission? – Provide trusted, affordable, universal service.
eLearning module 1
What is the form for filing an insurance claim? – Form 1000.
eLearning module 16
Perception is________ – Reality.
17-3
What are our goals? – Grow revenue, increase market share and develop lifetime
customers.
18-3
What are the two types of communication and give examples of each? – Verbal
(spoken words) and non-verbal (gestures, expressions, vocal variety).
19-5
What are some non-verbal cues? – Body movement (shuffling feet and folding
arms), posture, gestures, facial expressions, personal space.
19-6
Listeners receive the same _ all the time. – Message. 19-7 What is S.O.L.E.R.? – Actively attending by: Squarely facing the person, Open your posture, Lean towards the sender, Eye contact maintained, Relax while attending. 19-7 What is a successful sales transaction? – One in which you and the customer make an informed, mutually beneficial decision. 20-3 When presenting the value of USPS products and services, you align that value with? – The customer’s needs. 20-3 1 \/ 3 What should be the objective of every SSA? – Selling maximum value to customers by matching their needs. 20-4 What is the driving force behind a customer’s willingness to interact with you, learn about Postal products, and make a purchase commitment? – Needs. 20-5 What is need satisfaction selling? – Recognition that customers buy products to satisfy their needs. 20-5 What is a need? – A desire to improve or accomplish something. 20-6 What is the language of needs and some examples? – Words and phrases the express desire. I want, I need, I hope, I’m looking for, I’m interested in, I wish, My objective. 20-6 What is G.I.S.T.? – Greet, Inquire, Suggest and Thank. 20-8 What additional products can be suggested? – Stamps, packaging\/shipping (Ready Post) products, PO Box, passports, money orders. 20-10 Mailpieces not meeting minimum requirement criteria or exceeding certain maximums are____<\/strong><\/em><\/strong>? – Non-mailable. There is no fee, surcharge or additional
postage that can make a non-mailable item mailable.
21-3
Non-mailable means that the piece, as designed, is _<\/em><\/strong> from the mailstream. –
Prohibited.
21-3
What are the minimum dimensions of a mail piece (letter)? – 3 \u00bd” in height, 5″ in
length, .007″ in thickness, rectangular in shape.
21-3

What is girth? – The distance around the thickest part of a package.
21-4
What are maximum dimensions for a package? – 70 pounds. 108″ length + girth.
Up to 130″ length + girth for Standard.
21-4
What are the five mail processing categories? – Letters, flats, machinable parcels,
irregular parcels, outside parcels.
21-4
What is the maximum size for a postcard? – 4 1\/4″ height, 6″ length, .016″
thickness.
21-5
What would cause a flat-size piece to be excluded from flat pricing? – Do not meet
flexibility standards, are not uniformly thick, are not rectangular in shape.
21-6
What is a machinable parcel? – 6 oz to 25 lbs; minimum size of 3″ x 6″ x \u00bc” to
maximum size of 17″ x 17″ x 27″.
21-7
What is an irregular parcel? – Has ONE of the following characteristics: less than
6″ in length or 3″ in height or 6 oz in weight; rolls\/tubes 26″ long or less; articles
enclosed in envelopes that are not letters, flats or machinable parcels.
21-8
What are outside parcels? Examples? – Parcels that because of their size, shape,
density, container type, or the nature of their contents, cannot be processed in
postal sacks. Metal-strapped boxes, rolls\/tubes more than 26″ in length, liquid
containers, tires, trees.
21-9
What is a non-machinable surcharge? – Charge applied to first-class letter-size
pieces that meet one or more non-machinable characteristics and are excluded from
automated processing.
21-10<\/p>\n\n\n\n

Download full pdf here https:\/\/learnexams.com\/search\/study?query=<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

What is our mission? – Provide trusted, affordable, universal service.eLearning module 1What is the form for filing an insurance claim? – Form 1000.eLearning module 16Perception is________ – Reality.17-3What are our goals? – Grow revenue, increase market share and develop lifetimecustomers.18-3What are the two types of communication and give examples of each? – Verbal(spoken words) and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[25],"tags":[],"class_list":["post-125938","post","type-post","status-publish","format-standard","hentry","category-exams-certification"],"_links":{"self":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts\/125938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/comments?post=125938"}],"version-history":[{"count":0,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/posts\/125938\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/media?parent=125938"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/categories?post=125938"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.learnexams.com\/blog\/wp-json\/wp\/v2\/tags?post=125938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}