{"id":126525,"date":"2023-11-25T08:55:15","date_gmt":"2023-11-25T08:55:15","guid":{"rendered":"https:\/\/learnexams.com\/blog\/?p=126525"},"modified":"2023-11-25T08:55:16","modified_gmt":"2023-11-25T08:55:16","slug":"cpxp-exam-__-questions-and-answers-100-correct","status":"publish","type":"post","link":"https:\/\/www.learnexams.com\/blog\/2023\/11\/25\/cpxp-exam-__-questions-and-answers-100-correct\/","title":{"rendered":"CPXP Exam __ Questions And Answers (100% Correct)"},"content":{"rendered":"\n

CPXP Exam __ Questions And Answers (100% Correct)<\/p>\n\n\n\n

CPXP Exam __ Questions And Answers
(100% Correct)
Patient Experience definition (Beryl Institute) – The sum of all
interactions, shaped by an organization’s culture, that influence patient
perceptions across the continuum of care.
CIQ – Cultural IQ test: Measures cultural engagement with 10 questions
on a scale of 1-10
What 3 elements do patients use in choosing healthcare? – 1- Cost
2- Quality
3- Service
transformational leadership – inspiring and championing followers to
make the best decisions so that they might become leaders
Mission, Vision, Values – Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
Circle of Growth – Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
Possible lifetime value of a patient to a hospital – $200,000
Cultural Competence – a set of congruent behaviors, attitudes, and
policies that come together in a system, agency, or among professionals that
enables effective work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in healthcare
REGARDS of diversity – Race
Ethnicity
Gender<\/p>\n\n\n\n

Age
Religion
Disability
Sexual orientation
Core competencies of PFCC – Respect, dignity
Information sharing
Participation
Collaboration
Patient Rights & Responsibilities – Informed consent
Privacy
Access to medical records
Patient Bill of Rights: supports and protects rights, safety\/quality,
inform\/educate patients, set expectations, encourage patient to assume
reasonable responsibilities
SBAR – Situation
Background
Assessment
Recommendation
HEART – Hear
Empathize
Acknowledge
Respond
Thank
HEAT – Hear them out
Empathize
Apologize
Take responsibility
AIDET – Acknowledge, Introduce, Duration, Explain, Thank
Low standard deviation – Data points are close to the mean
High standard deviation – Data is widely spread around the mean
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