CHAA Exam Study Questions & Answers | 80 Questions with 100% Correct Answers | Updated & Verified<\/p>\n\n\n\n
CHAA Exam Study Questions & Answers
Under Title III of the Americans with Disabilities Act, hospitals are required to: – ANS – Provide
resources to eliminate barriers in communication.
What is NOT important when initiating a patient satisfaction survey? – ANS – What data
measures are needed to care for a patient
What is not a purpose of any quality improvement program? – ANS – Blame someone for the
mistake
Which of the following is not a patient satisfaction survey: – ANS – CMS Survey
Communication is: – ANS – Exchanging information with the patient
Which is not a KPI in Patient Access? – ANS – CLABSI rate
HEAT stands for: – ANS – Hear them out, empathize with the customer, apologize, take
responsibility for actions
All of the following are ways we communicate, except: [Body Language, Eating, Talking, Facial
Expressions] – ANS – Eating
What are the three steps to communication? – ANS – Encoding, Transmission, Decoding
Compassion and respect can be demonstrated in all of the following ways, except: [Smiling,
Making Eye Contact, Calling the patient “dear”, Greeting the patient] – ANS – Calling the patient
“Dear”
What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for
under Medicare Part A? – ANS – Medicare Two-midnight rule<\/p>\n\n\n\n
Which program is responsible for protecting the integrity of the Hospital and Human Services
(HHS) program by detecting and preventing fraud? – ANS – OIG
An effective compliance level has a minimum of how many levels? – ANS – 7
All of the following are part of an effective compliance program except: [Performing internal
audits, creating standards of privacy, Establishing standards, procedures and policies] – ANS –
Creating standards of privacy
EMTALA is a regulation which protects patients from what? – ANS – Not being treated in an
Emergency due to lack of ability to pay
All of the following are examples of PHI except: [Patient names, Computer IP addresses,
Financial assistance brochure] – ANS – Financial Assistance Brochure
Meaningful Use is an incentive program to: – ANS – Increase the adoption of qualified electronic
health records
This document is provided to Medicare beneficiaries who are admitted as outpatients receiving
observation status that they may have a copay and coinsurance. – ANS – MOON
All of the following are examples of fraud and abuse except: [Billing for services not rendered,
Unbundling, Unknowingly billing for services at a higher complexity] – ANS – Unknowingly
billing for services at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans killed in the
line of duty? – ANS – CHAMPVA
Tricare Provides healthcare to all of the following except: [Uniformed service members and
families, Survivors, Civilians working in military treatment facilities, Medal of Honor
Recipients] – ANS – Civilians working in military treatment facilities
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