{"id":128316,"date":"2023-11-28T14:56:45","date_gmt":"2023-11-28T14:56:45","guid":{"rendered":"https:\/\/learnexams.com\/blog\/?p=128316"},"modified":"2023-11-28T14:56:47","modified_gmt":"2023-11-28T14:56:47","slug":"iahss-advanced-officer-certification-exam-2023-2024-questions-and-verified-answers-100-correct","status":"publish","type":"post","link":"https:\/\/www.learnexams.com\/blog\/2023\/11\/28\/iahss-advanced-officer-certification-exam-2023-2024-questions-and-verified-answers-100-correct\/","title":{"rendered":"IAHSS Advanced Officer Certification Exam (2023\/ 2024) Questions and Verified Answers| 100% Correct"},"content":{"rendered":"\n

IAHSS Advanced Officer Certification Exam (2023\/ 2024) Questions and Verified Answers| 100% Correct<\/p>\n\n\n\n

IAHSS Advanced Officer Certification Exam
(2023\/ 2024) Questions and Verified Answers|
100% Correct
Q: Customer retention is _<\/em><\/strong> times less expensive than attracting new customers.
a. 2 to 3
b. 5 to 6
c. 7 to 9
d. 10 to 12
Answer:
b. 5 to 6
Q: Satisfied customers on average tell<\/em><\/strong> other people about their positive experience
at a healthcare facility.
a. 1 to 2
b. 2 to 3
c. 4 to 5
d. 6 to 7
Answer:
c. 4 to 5
Q: How many healthcare organizations have earned the Planetree organization’s designation as
a ‘patient-centered hospital’?
a. Less than 100
b. Less than 115
c. More than 125
d. More than 200
Answer:
c. more than 125
Q: What are the four elements of the “Fish” philosophy?<\/p>\n\n\n\n

Answer:<\/p>\n\n\n\n

    \n
  1. Choose your attitude<\/li>\n\n\n\n
  2. Play<\/li>\n\n\n\n
  3. Make Their day<\/li>\n\n\n\n
  4. Be present, be there
    Q: The acronym HEART expresses what:
    Answer:
    Honesty
    Empathetic
    Appreciative
    Respectful
    Tolerant
    Q: Research reveals that consumers make buying decisions based on:
    a. 70% service \/ 30% product
    b. 80% service \/ 20% product
    c. 90% sevice \/ 10% product
    d. 95% sevice \/ 5% product
    Answer:
    c. 90% sevice \/ 10% product
    Q: _<\/strong> % of customers stop doing business with an company because they are dissatisifed
    with the product or service.
    a. 10 %
    b. 14%
    c. 23%
    d. 31%
    Answer:
    b. 14%<\/li>\n<\/ol>\n\n\n\n

    Q: __<\/strong> % of customers leave because of an attitude of indifference on the part of the service
    provider.
    a. 25%
    b. 50%
    c. 68%
    d. 75%
    Answer:
    c. 68%
    Q: What determines whether a customer is satisfied or not?
    a. A customer that is visably pleased
    b. A customers perception of having needs met
    c. A customers who has had his questions answered
    d. A customer feeling good
    Answer:
    b. A customers perception of having needs met
    Q: Key traits security officers should have (7):
    Answer:
    Emotional awareness; concern; Problem solving; Initiative; responsibility; Explaining, and
    informing
    Q: What is the most powerful booster of customer service improvement?
    a. Surveys
    b. Evaluations
    c. Benchmarking
    d. Feedback
    Answer:
    d. Feedback<\/p>\n\n\n\n

    Q: Which legal test takes into account neighborhood crime rates, industry standards, and the
    owner’s experience at other locations?
    a. Forseeability
    b. Neglience
    c. Totality of circumstances
    d. Duty to invitees
    Answer:
    c. Totality of circumstances
    Q: The major source of premise liability in healthcare is from:
    a. Poor lighting
    b. Slips and falls
    c. Fire hazards
    d. Assaults
    Answer:
    b. Slips and falls
    Q: Property owners have a duty to maintain the property in a _<\/em><\/strong>
    condition.
    a. Legal \/ reasonably safe
    b. Moral \/ reasonably safe
    c. Legal \/ completely safe
    d. Moral \/ completely safe
    Answer:
    a. Legal \/ reasonably safe
    Q: Which of the following are elements necessary to establish neglience in a premise liability
    case?
    a. Duty to the plaintiff
    b. Failure to meet the duty
    c. Breech of a duty caused an injury
    d. All of the above
    Answer:
    Powered by https:\/\/learnexams.com\/search\/study?query=<\/a><\/p>\n\n\n\n