WGU C720 Operations and Supply Chain Management| All Unit Quizzes| All Modules Covered| More than 300 Questions and Verified Answers| Latest 2023\/ 2024!!!<\/p>\n\n\n\n
WGU C720 Operations and Supply Chain Answer: QUESTION Reduce failure costs by making products correctly the first time
Management| All Unit Quizzes| All Modules
Covered| More than 300 Questions and
Verified Answers| Latest 2023\/ 2024!!!
QUESTION
Dr. W. Edwards Deming developed 14 points for the transformation of management. Which of
the following is one of Deming’s points?
Answer:
Eliminate management by numbers and management by objective
QUESTION
True or False. Joseph Juran asserted that quality is based on four components: quality
improvement, quality control, quality planning, and quality circles.
Answer:
False
QUESTION
In his book Quality is Free, Philip Crosby primarily asserts that firms can save money by
__<\/em><\/strong>.
Answer:
Not increasing
QUESTION
Which statement best summarizes a key aspect of Taguchi’s philosophy about quality?<\/p>\n\n\n\n
Quality variations can be eliminated through robust design
QUESTION
Awesome Pizza uses an internally oriented definition of quality. Which question is most relevant
to an Awesome Pizza manager when conducting a monthly quality assessment?
Answer:
How many pizzas are delivered on time?
QUESTION
Benson Manufacturing defines quality from an external perspective. In order to create a quality
product, what should Benson do first?
Answer:
Identify customer expectations
QUESTION
Managers at Johnson Computers want to understand the expectations that customers have about
their products. What is the first step the firm should take to accomplish this goal?
Answer:
Asking customers what they want in a product
QUESTION
After conducting customer surveys, managers at the national hotel chain, Holiday Hotels,
determine that the company needs to improve its service quality, primarily in the area of
responsiveness. Which of the following would most likely help the company achieve this goal?
Answer:
Providing room service orders quickly<\/p>\n\n\n\n
Which aspect of a Hyundai Sonata best illustrates the reliability dimension of product quality?
Answer:
10-year powertrain warranty
QUESTION
Which of the following is an example of an internal failure cost?
Answer:
A restaurant discarding spoiled dairy products
QUESTION
Managers at Taylor Tool Company are using the philosophy of Dr. W. Edwards Deming to
improve product quality. As part of the firm’s efforts, which of the following actions will most
likely be implemented?
Answer:
Providing on-the-job training to new employees
QUESTION
Which of the following is primarily attributed to Joseph Juran?
Answer:
Focusing on customers by describing quality as “fitness for use”
QUESTION
What advice about quality control would Philip Crosby most likely give to a manufacturing
firm?
Answer:<\/p>\n\n\n\n
QUESTION
Executives at AXI Electronics have implemented a new quality management effort based on the
philosophy of Genichi Taguchi. The company is building a manufacturing facility and hiring
hundreds of workers to build a new tablet. Which of the following best illustrates the philosophy
of Taguchi?
Answer:
Using production equipment that eliminates variations in the quality of AXI tablets caused by
employee errors.
QUESTION
Focus groups enable companies to listen to the voice of the customer and learn about customer
needs and expectations.
Answer:
True
QUESTION
_________________________________refers to a method of transforming customer needs and
expectations into product design characteristics.
Answer:
Quality function deployment
QUESTION
True or False. In an organization that fully implements total quality management, the quality
control department maintains sole responsibility for product and service quality.
Answer:
False
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