(Latest 2023\/2024 Update) Organizational
Behavior and Management Exam | 100%
Correct | Questions and Verified Answers |
Graded A- GCU
Q: When one team member advises another team member that “your behavior is crossing the
line in terms of our expectations for workplace civility,” she is exercising a form of
control over the other person’s inappropriate behaviors.
Answer:
clan
Q: In CPM\/PERT, “CPM” stands for __<\/em><\/strong>.
Answer:
critical path method
Q: In a CPM\/PERT analysis, the focus is on _<\/em><\/strong><\/em><\/strong> and the event _<\/strong><\/em><\/strong><\/em> that
link them together with the fi nished project
Answer:
activities; sequences
Q: Among the financial ratios often used for control purposes, Current Assets\/Current
Liabilities is known as the __<\/strong><\/em><\/strong>.
Answer:<\/p>\n\n\n\n
current ratio reliability Q: When a team leader must rate 10% of team mem-bers as “superior,” 80% as “good,” and motivation extrinsic, intrinsic gain-sharing counseling forced distribution validity critical incident diary central tendency scientific management enlargement, breadth bring higher-level or managerial responsibilities into the job has strong growth needs autonomy task identity compressed workweek the personality of the leader observable culture, shared values, and common assumptions the process of coping with outside forces the process of deciding the collective identity and how members will live together underlying assumption A shared meaning a saga innovation a cultural symbol countercultures subcultures managerial philosophy organizational myths countercultures Organizational cultural lag organization chart linkage of their jobs to the goals of the firm selecting manpower divisional functional gives some employees two bosses has more horizontal specialization and coordination mechanism refers to the overall level of problems and opportunities stemming from munificence, interdependence, and volatility Functional departmentation horizontal specialization Coordination the size of the firm Regarding the organizational design for a small firm compared to a large firm. horizontal specialization and coordination The design facilitates information exchange and learning Measure Results input standard feedforward Focusing attention where the need for attention is greatest continuous improvement both the team member and team leader can be easily measured. sets performance objectives for individual team members Output concurrent clan critical path method activities; sequences current ratio. attracting Bona fide occupational qualifications Affirmative action What skills do you have that would help you do this job really well reliability Here’s something you might not like about the job orientation
Q: Human resource management is the process of _<\/em><\/strong><\/em><\/strong>, developing, and maintaining
a high-quality workforce.
Answer:
attracting
Q: A _<\/strong><\/em><\/strong><\/em> is a criterion that organizations can legally justify for use in screening job
candidates.
Answer:
bona fide occupational qualification
Q: _<\/em><\/strong><\/em><\/strong> programs are designed to ensure equal employment opportunities for groups
histori-cally underrepresented in the workforce.
Answer:
Affirmative action
Q: Which of the following questions can an interviewer legally ask a job candidate during a
telephone interview?
Answer:
What skills do you have that would help you do this job really well?
Q: An employment test that yields diff erent resultsover time when taken by the same person
lacks _<\/strong><\/em><\/strong><\/em>.
Answer:<\/p>\n\n\n\n
Q: Which phrase is most consistent with a recruiter offering a job candidate a realistic job
preview?
Answer:
“Here’s something you might not like aboutthe job.”
Q: Socialization of newcomers occurs during the _<\/em><\/strong><\/em><\/strong> step of the staffing process
Answer:
orientation
Q: The assessment center approach to employee selection uses on _<\/strong><\/em><\/strong><\/em> to evaluate a
candidate’s job skills.
Answer:
simulations and experiential exercises
Q: The selection technique known as ______asks a job candidate to actually perform on the job for a period of time while being observed by a recruiter. Answer: work sampling Q: The ______<\/em><\/strong><\/em><\/strong> purpose of performance review is being addressed when a manager
describes training options that might help an employee improve future performance.
Answer:
development<\/p>\n\n\n\n
10% as “unac-ceptable,” this is an example of the _<\/em><\/strong><\/em><\/strong> approach to performance
appraisal.
Answer:
forced distribution
Q: What is one of the reasons why employers are hiring more part-time or contingency
workers?
Answer:
It’s easy to hire part-timers when you need them and let them go when you don’t.
Q: Whereas bonus plans pay employees for special accomplishments, gain-sharing plans
reward them for _<\/strong><\/em><\/strong><\/em>.
Answer:
helping to recruit new workers
Q: An employee with family problems that are starting to interfere with work would be pleased
to learn that his employer had a(n) _<\/em><\/strong><\/em><\/strong> plan.
Answer:
employee assistance
Q: When representatives of management and a labor union meet and negotiate the terms of a
new labor contract, this process is known as _<\/strong><\/em><\/strong><\/em>.
Answer:
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In the integrated model of motivation, what predicts effort<\/p>\n\n\n\n
Pay is generally considered a\/an _<\/em><\/strong><\/em><\/strong> reward, whereas a sense of personal growth experienced from working at a task is an example of a\/an _<\/strong><\/em><\/strong><\/em> reward.<\/p>\n\n\n\n
If someone improves productivity by developing a new work process and receives a portion of the productivity savings as a monetary reward, this is an example of a\/an __<\/strong><\/em><\/strong> pay plan.<\/p>\n\n\n\n
Performance measurement serves both evaluation and __<\/strong><\/em><\/strong> purposes.<\/p>\n\n\n\n
Which form of performance assessment is an example of the comparative approach?<\/p>\n\n\n\n
If a performance assessment method fails to accurately measure a person’s performance on actual job content, it lacks __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
A written record that describes in detail various examples of a person’s positive and negative work behaviors is most likely part of which performance appraisal method?<\/p>\n\n\n\n
When a team leader evaluates the performance of all team members as “average,” the possibility for __<\/strong><\/em><\/strong> error in the performance appraisal is quite high.<\/p>\n\n\n\n
Job simplification is closely associated with __<\/strong><\/em><\/strong> as originally developed by Frederick Taylor.<\/p>\n\n\n\n
Job _<\/em><\/strong><\/em><\/strong> increases job _<\/strong><\/em><\/strong><\/em> by combining into one job several tasks of similar difficult<\/p>\n\n\n\n
If a manager redesigns a job through vertical loading, she would most likely __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
In the job characteristics model, a person will be most likely to find an enriched job motivating if he or she __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
In the job characteristics model, __<\/strong><\/em><\/strong> indicates the degree to which an individual is able to make decisions affecting his or her work<\/p>\n\n\n\n
When a job allows a person to do a complete unit of work\u2014for example, process an insurance claim from point of receipt from the customer to the point of fi nal resolution\u2014it would be considered high on which core characteristic?<\/p>\n\n\n\n
The 4\/40 is a type of __<\/strong><\/em><\/strong> work arrangement<\/p>\n\n\n\n
Culture concerns all of the following except __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
The three levels of cultural analysis highlighted in the text concern __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
External adaptation concerns __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
Internal integration concerns __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
When Japanese workers start each day with the company song, this is an example of a(n) __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
__<\/strong><\/em><\/strong> is a sense of broader purpose that workers infuse into their tasks as a result of interaction with one another.<\/p>\n\n\n\n
The story of a corporate turnaround attributed to the efforts of a visionary manager is an example of __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
The process of creating new ideas and putting them into practice is __<\/strong><\/em><\/strong><\/p>\n\n\n\n
Any object, act, or event that serves to transmit cultural meaning is called __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
Groups where the patterns of values outwardly reject those of the larger organization are __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
Groups with unique patterns of values and philosophies that are consistent with the dominant organizational culture are called __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
A __<\/strong><\/em><\/strong> links key goal-related issues with key collaboration issues to come up with general ways by which the firm will manage its affair<\/p>\n\n\n\n
Commonly held cause-effect relationships that cannot be empirically supported are referred to as __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
The patterns of values and philosophies that outwardly reject those of the larger organization or social system are called _<\/em><\/strong><\/em><\/strong>.<\/p>\n\n\n\n
_<\/em><\/strong> is a condition in which dominant cultural patterns are inconsistent with new emerging innovations.<\/p>\n\n\n\n
The formal structures of organizations may be shown in a(n).<\/p>\n\n\n\n
A major distinction between line and staff units concerns.<\/p>\n\n\n\n
Control involves all but __<\/em><\/strong>.<\/p>\n\n\n\n
Grouping individuals and resources in the organization around products, services, clients, territories, or legal entities is an example of specialization.<\/p>\n\n\n\n
Grouping resources into departments by skill, knowledge, and action is the __<\/em><\/strong> pattern.<\/p>\n\n\n\n
A matrix structure _<\/em><\/strong>.<\/p>\n\n\n\n
Compared to the machine bureaucracy (mechanistic type), the professional bureaucracy (organic type) _<\/em><\/strong>.<\/p>\n\n\n\n
Environmental complexity________ .<\/p>\n\n\n\n
is grouping individuals by skill, knowledge, and action yields.<\/p>\n\n\n\n
The division of labor through the formation of work units or groups within an organization is called .<\/p>\n\n\n\n
is the set of mechanisms used in an organization to link the actions of its subunits into a consistent pattern.<\/p>\n\n\n\n
The design of the organization needs to be adjusted to all but _<\/em><\/strong>.<\/p>\n\n\n\n
they are fundamentally different<\/p>\n\n\n\n
Adhocracies tend to favor _<\/em><\/strong>.<\/p>\n\n\n\n
Which of the following is an accurate statement about an adhocracy?<\/p>\n\n\n\n
After objectives and standards are set, what step comes next in the control process?<\/p>\n\n\n\n
When a soccer coach tells her players at the end of a losing game, “You did good in staying with the game plan,” she is using a\/an __<\/em> as a measure of performance.<\/p>\n\n\n\n
When an automobile manufacturer is careful to purchase only the highest-quality components for use in production, this is an example of an attempt to ensure high performance through __<\/strong><\/em><\/strong> control.<\/p>\n\n\n\n
Management by exception means __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
A total quality management program is most likely to be associated with __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
When MBO is done right, who does the review of a team member’s performance accomplishments?<\/p>\n\n\n\n
A good performance objective is written in such a way that it __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
A team leader is not living up to the concept of MBO if he or she __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
If an organization’s top management establishes a target of increasing new hires of minority and female candidates by 15% in the next six months, this is an example of a\/an _____standard for control purposes.<\/p>\n\n\n\n
When a supervisor works alongside an employee and corrects him or her immediately when a mistake is made, this is an example of __<\/strong><\/em><\/strong> control.<\/p>\n\n\n\n
When one team member advises another team member that “your behavior is crossing the line in terms of our expectations for workplace civility,” she is exercising a form of __<\/em><\/strong> control over the other person’s inappropriate behaviors.<\/p>\n\n\n\n
In CPM\/PERT, “CPM” stands for __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
In a CPM\/PERT analysis, the focus is on _<\/em><\/strong><\/em><\/strong> and the event _<\/strong><\/em><\/strong><\/em> that link them together with the finished project<\/p>\n\n\n\n
Among the financial ratios often used for control purposes, Current Assets\/Current Liabilities is known as the __<\/strong><\/em><\/strong>.<\/p>\n\n\n\n
Human resource management is the process of __<\/strong><\/em><\/strong>, developing, and maintaining a high-quality workforce.<\/p>\n\n\n\n
A __<\/strong><\/em><\/strong> is a criterion that organizations can legally justify for use in screening job candidates.<\/p>\n\n\n\n
programs are designed to ensure equal employment opportunities for groups historically underrepresented in the workforce.<\/p>\n\n\n\n
Which of the following questions can an interviewer legally ask a job candidate during a telephone interview?<\/p>\n\n\n\n
An employment test that yields different results over time when taken by the same person lacks _<\/strong>.<\/p>\n\n\n\n
Which phrase is most consistent with a recruiter offering a job candidate a realistic job preview?<\/p>\n\n\n\n
Socialization of newcomers occurs during the _<\/strong> step of the staffing process.<\/p>\n\n\n\n