Recognizing that health coverage is complicated an...

CRCR Multiple Choice Test

Recognizing that health coverage is complicated and not all patients are able to navigate this terrain, HFMA best practices specify that

a) The patient accounts staff have someone assigned to research coverage on behalf of patients

b) Patients should be given the opportunity to request a patient advocate, family member, or other designee to help them in these discussions

c) Patient coverage education may need to be provided by the health plan

d) A representative of the health plan be included in the patient financial responsibilities discussion

✔ Correct Answer:

b) Patients should be given the opportunity to request a patient advocate, family member, or other designee to help them in these discussions