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CNA Chapter 2 Exam Test
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Question Number 15
What is the best way a nursing assistant can respond to a combative resident?
The NA should let the resident know that he will be discharged from the facility if he does not stop what he is doing.
The NA should tell the resident that other NAs will refuse to care for him if he continues the behavior.
The NA should remain calm and lower the tone of her voice.
The NA should stand as close as possible to the resident.
✔ Correct Answer:
The NA should remain calm and lower the tone of her voice.
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