ABQUARP EXAM ACTUAL Questions and Answers () (Verified Answers)

ABQUARP EXAM ACTUAL Questions and Answers () (Verified Answers)
Question 1: How is quality defined?
Correct answer: Quality is defined as having no errors,
achieving a degree of excellence, doing the right thing and
doing it well, meeting customers' expectations, and exceeding
expectations.
Question 2: What is quality management?
Correct answer: Quality management involves examining the
process of delivering care and measuring the outcomes.
Question 3: Who developed the Plan-Do-Check-Act cycle?
Correct answer: Walter Shewhart developed the Plan-DoCheck-Act cycle.
Question 4: What did Edward Deming contribute to quality
management?
Correct answer: Edward Deming introduced statistical processes
to improve quality and recognized the importance of having
accurate and meaningful information to enhance quality.

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