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1. What is the main purpose of using HSO performance improvement
tools, criteria, and frameworks in health care organizations?
a) To monitor and evaluate the quality and safety of care and services
b) To identify and prioritize areas for improvement and innovation
c) To guide and support the implementation of best practices and
standards
d) All of the above
Answer: d) All of the above. Rationale: HSO performance improvement
tools, criteria, and frameworks are designed to help health care
organizations achieve excellence in quality and safety, as well as foster a
culture of continuous improvement and innovation.
2. Which of the following is an example of a HSO performance
improvement tool?
a) The Accreditation Canada Qmentum program
b) The Canadian Patient Safety Institute (CPSI) Safer Healthcare Now!
initiative
c) The Institute for Healthcare Improvement (IHI) Model for
Improvement
d) All of the above
Answer: d) All of the above. Rationale: HSO performance improvement
tools include various programs, initiatives, models, methods, and
techniques that can be used by health care organizations to assess, plan,
implement, and evaluate their performance improvement efforts.
3. Which of the following is an example of a HSO performance
improvement criterion?
a) The LEADS in a Caring Environment framework
b) The Canadian Health Accreditation Report (CHAR)
c) The National Quality Forum (NQF) Safe Practices for Better Healthcare
d) All of the above
Answer: d) All of the above. Rationale: HSO performance improvement
criteria are sets of standards, indicators, measures, or expectations that can
be used by health care organizations to benchmark their performance
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