ALL CASES FOR Business & Society 11th Edition Archie B. Carroll, Jill Brown

ALL CASES FOR Business & Society 11th Edition Archie B. Carroll, Jill Brown
GUIDELINES FOR CASE ANALYSIS
The following guidelines are designed to assist in the case analysis process. The guidelines are
not intended to be a rigid format, however. Each question is intended to surface information that
will be helpful in analyzing and resolving the case. Each case is different, and some parts of
these guidelines may not apply in every case.
Following each case are discussion questions that should be answered as part of any complete
case analysis. The heart of any case analysis is the recommendations made based on a solid
logical foundation. The questions dealing with Problem and Issue Identification and Analysis
and Evaluation should be used to define and then defend recommendations made in the final
Recommendations step.
Guidelines for Analyzing Cases
Problem and Issue Identification
1. What are the central facts of the case? What assumptions are you making about these facts?
2. What is the major overriding issue in the case? What major question or issues does this case
address that merits study at this point in the course?
3. What sub-issues or related issues are present in the case that merit consideration now?
Analysis and Evaluation
1. Who are the stakeholders in the case, and what are their stakes? What challenges, threats, or
opportunities are posed by these stakeholders?
2. What economic, legal, ethical, and philanthropic responsibilities does the company have,
and what is the nature and extent of these responsibilities?
3. If the case involves company actions, evaluate what the company did or did not do in
handling the issue affecting it.
Recommendations
1. What recommendations do you have for this case? If a company's strategies or actions are
involved, should the company have acted as it did? What action should the company take
now? Why? Be as specific as possible. List several options as well as the pros and cons of
each alternative. Be prepared to discuss why you eliminated those options you discarded and
defend your chosen alternative. Mention and discuss any important implementation
considerations. This last step is crucial because recommendations that cannot be
implemented are worthless.
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Case 1: Walmart: The Main Street Merchant of Doom
1. What are the major issues in the case? What does Walmart’s experience tell you about the
business and society relationship?
The major issues in the case center on Walmart‘s expansion. The case focuses on the impact to
the communities to which Walmart moves, from both environmental and economic perspectives.
Walmart has been criticized for the aggressive and even predatory tactics that it takes with
respect to local merchants. Competition is what drives Walmart, and a merchant who competes
directly with them will lose. Is it unethical for any company, not just Walmart, to drive out all
competition? Is Walmart using its size and ability to undersell small local merchants until they
are driven out in order to establish an unfair monopoly on local markets? Is this a violation of the
spirit of anti-monopoly laws? The Walmart experience tells us that business and society have a
symbiotic relationship, that the fabric of a community is impacted dramatically by the entry of a
company like Walmart, and that this fabric is sacrificed to poor working conditions, low wages,
and lower-priced goods.
2. What happened to the ―Penney Idea,‖ Sam’s ten-foot rule, and the Buy America Plan? Were
these discontinued over time, or did they fade away and get lost when Sam died?
To fulfill a cost-cutting philosophy, many stores eliminated their famed greeters, and this opened
the door to problems (increased crime) because one fewer deterrent existed. Walmart eventually
abandoned the Buy American Plan and became one of the largest purchasers of products made
overseas. In fact, the company in time became the country‘s largest purchaser of Chinese goods
in any industry.
3. Assess Walmart’s corporate social responsibility using the four-part CSR model. Is Walmart
socially responsible even though it has had a devastating impact on many small merchants and
various stakeholder groups, and some communities do not want it?
The following is an assessment of Walmart‘s corporate social responsibility using the four-part
CSR model:
Economic: Walmart‘s economic performance has been outstanding. According to the text, in the
2020 Fortune 500 listing, Walmart has held on to its #1 position in terms of revenues: $524
million. On a global scale, Walmart has more than 11,500 stores, and during the pandemic, its
e-commerce went up by 74 percent. The year 2020 was a big year for Walmart as it continued to
provide essential products and services for millions of citizens. The company grew its revenue
by $35 billion, and its e-commerce business grew by triple digits. Its goal of providing quality
merchandise at a low cost to consumers meets society‘s economic expectations for the company.
Legal: Walmart‘s adherence to the laws of the country generally has been good, but an explosion
of lawsuits by employees and other stakeholders is tarnishing the company‘s image in this area.
As the world‘s largest employer and the largest nongovernmental employer, Walmart gets sued
20 times a day, close to 5,000 times every year. Many of these lawsuits are filed by its
employees over employment discrimination issues or wage and hour claims, often regarding
overtime. The most serious employee issues Walmart has faced in the past decades have been
accusations of gender discrimination against women. More often than not, these lawsuits are
settled out of court. According to Walmart‘s annual report for the year ending January 31, 2010,
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the company is a defendant in ―various cases containing class-action allegations.‖ The company
notes that if these cases are ―decided adversely to [the company] or settled by [the company],‖ it
could result in a material liability to the company and adversely impact the company‘s ―financial
condition or results of operations.‖ In April 2010, the Ninth Circuit Court of Appeals, sitting en
banc, upheld the class-action status in Dukes v. Wal-Mart Stores, Inc., a class-action lawsuit
―brought on behalf of all past and present female employees in all of our retail stores and
warehouse clubs in the United States.‖ The certified class includes approximately 1.6 million
individuals. In 2020, a new issue arose regarding Walmart‘s policies and practices on filling
opioid prescriptions at its pharmacies. The U.S. Justice Department did accuse Walmart of
helping to fuel the country‘s opioid crisis by insufficiently screening questionable prescriptions.

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