AMAZON DELIVERY ASSOCIATE TRAINING EXAM

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AMAZON DELIVERY ASSOCIATE TRAINING EXAM

QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -14 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation

Question 1: what do i do if i am unable to deliver a package?

Answer:

make sure you follow the 3Cs to troubleshooting (call the customer, call driver support and call dispatch) before marking a package as undeliverable. you should try to exhaust all resources before not meeting customer promise. if you still cannot complete the delivery after exhausting your resources, you can mark the package as "unable to deliver" the rabbit will show the following categories that you must choose from to explain why you were unable

to deliver:

> access problem: when you are unable to physically approach the customers home (e.g. closed street, dog in yard, dangerous ice covering the driveway)

> cannot find address: when you cannot find the customers address

> security access code needed: when you cannot deliver to is closed for the day (enter the correct business hours into the app) > nowhere safe to leave package: when there is no secure place to leave a package Question 2: when do i use the mentor application and how can i have a safe driving score

(FICO)?

all drivers, departments of transportation(DOT) and non-DOT delivery associates, must use the mentor application. mentor measures your safe driving habits. it is mandatory to keep the application running throughout your entire shift.

Answer:

specifically, mentor measure the following:

• acceleration is <9MPH/second (0-30MPH count to

3)

2. braking: hard braking is more than 9 MPH/ second (30-0MPH count to

3)

3. cornering: do not take turns >20MPH

• distractions: do NOT log in on your personal phone while operating the vehicle

5. speeding: going above the posted speed limit

the safest tip for maintaining a good mentor score is to never touch your device while driving, wear your seat belt, and always drive at the posted speed limit. if you drive at the speed limit, it greatly reduces the chances of harsh cornering, hard braking, and quick acceleration.

Question 3: how can I be a safe driver while operating my vehicle?

being a safe driver means being aware of your surroundings. while operating your vehicle, always refer to foundation of safe driving, REPS.

Answer:

• Recognize hazards- scan and communicate

• eliminate distractions- keep your focus and see it all

• plan ahead- expect the unexpected

• seek space- eyes on path, know your limits

Question 4: how do i start my shift using the rabbit application?

Answer:

• open the rabbit application

• select "sign in with amazon' (orange button)

• enter your email address and password that was created during training (you should have written it

on your access card)

• enter your vans mileage and select "go on duty"

• do not "swipe to finish" - doing so will prevent you from scanning packages at the station
• select "scan packages" (grey button) to se the staging location for your route
• identify your stage/pick carts for your route, bring them to your vehicle, and begin scanning

Question 5: how do I find my staged route once I am in the station?

Answer:

• on the rabbit, select "scan packages". the next screen will show you where your package are located;

this will appear in the left column of the screen below the camera view.

• each route has its own staging location inside one of three zones - A, B and C each zone has up to

60 route staging locations (example: B19). each staging location can hold up to 3 carts.

• route can have 1 to 5 carts. be sure to grab every cart for your route. if you cannot find your route or

are missing a cart, ask an amazon associate for assistance Question 6: if my bags are not of order, how do i know which bag a package is in?

Answer:

the rabbit will identify which bag a package belongs to. each bag has a code that states the number and color of a bag (refer to picture on the right) in this example, the package is in a blue bag numbered 618.

Question 7: what if i find a package that is not on my route?

Answer:

all packages MUST be attempted, even packages that are not technically on your route, if you find a package in one of your bags that is not included on your route select "pick up" on the rabbit (located on the main menu) and attempt the delivery.all packages must be attempted to be delivered twice. if you cannot complete a delivery, you have to go back to that location a second time during your route to reattempt the delivery if you have questions about a package that may not be close to you on your route, contact your dispatcher for help.Question 8: what is "scan to verify" and how do i make sure i am scanning my entire route?

Answer:

everything bag and over sized (OV) package must be scanned. on the rabbit's will keep track of how many items you have scanned on the camera screen. for example, for example it will star, 43 of 211 package scanned.if you physically scanned everything from your staging location and are still missing packages, ask an amazon associate for assistance. never try to solve the problem by "swipe to finish" - it will delay the customer from receiving their package on time

Question 9: 10 point commentary

Answer:

• starting up at intersection - look left, right, and left

• when stopped in traffic- when stopped in traffic, a car length of space is required from the vehicle

ahead. this will allow enough space to pull your car around the vehicle ahead if it should stall and will

give you an instant cushion if it should make a turn.

• count 1-2-3 after vehicle ahead has started to move- this step is to be followed when stopped at an

intersection behind another vehicle

• 4-6 seconds following time for speeds under 30 mph 6-8 seconds for speeds over 30 mph- this is to

keep you from getting a fixation on the car ahead and to allow time to obtain and hold the proper eye-lead time.

• 8-15 seconds eyes-lead time- this is the best way to keep your eyes ahead of your wheels and is the

depth at which your eyes should be focused most of the time

• scan steering wheels- look and see whether or not cars at the curb are occupied. this is the only time

they are a threat. if they are occupied the driver is probably about to exit from the car or pull out from the curb

• stale green lights- the point of decision is an imaginary line that you set up between your vehicle and

the crosswalk when you are approaching an intersection with a stale green light. since you are not sure of the light, you must be sure of the point behind which you will stop if the light should start to change.this helps you get the big picture.

• eyes contact- when you must depend on anyone along the edge of your driving path to stay put until

you are past the danger point, it is imperative that you get their attention. the horn and lights are your communication tools where you do not have eye contact. only when you have eye contact can you expect the other person to act in a reasonably predictable manner to avoid a dangerous situation

• when pulling from curb- glance over left shoulder when pulling from the curb
• use of mirror- as rule of thumb, once every five to eight five to eight seconds

Question 10: how do i safely drive into my site at the start of my shift?

most sites will require you to drive inside of a station to load your vehicle at the start of shift.driving in a station has different safety rules and regulation than driving on the road.

Answer:

when driving in a station:

• honk your horn when approaching the driver lanes

• drive at the speed limit of 5mph (both inside the station and in the parking lot)

• turn your headlight and hazard lights on

• put your windows down

• turn off all music - headphones are not permitted at any time
• turn your engine off once you are parked in the station- do not idle
• honk your turn when entering the station, starting up your vehicle again, and exiting the station
• exit the station only when the yard Marshall permits you- you must exit in waves and cannot exit as

soon as you are finished loading your vehicle