AMAZON END OF SHIFT SCRUBS FOR RTS EXAM

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AMAZON END OF SHIFT SCRUBS FOR RTS EXAM

QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -6 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation

Question 1: Manifested not Received (MNR) Scrub

Answer:

Manifested not Received is a status a package may be in if we have not inducted a package that we were supposed to receive, or the FC has not sent the package, but it is manifested on our data base.While there are varying possibilities as to where the package was lost, i.e not inducted at DS but somewhere in the station, lost FC during truck loading or perhaps the truck drivers took the package themselves, important part is that we are tracking all packages that we have not received, but were supposed to (Manifested not Received)

Question 2: Scrubs for Lost Report

Answer:

At the end of the shift the RTS Shift Assistant must make a bridge on Perfect Mile explaining the number of packages that had their shipment status updated to "lost" that day. The following scrubs explain in detail how those packages get marked lost and why. It is imperative to retain as much info from each scrub so as to be able to write an accurate and informative report at the end of the shift.

Question 3: On-Road Missing Scrub

Answer:

This is of all packages that were dispatched on the date of the scrub, marking lost those that were never delivered or returned to the building (with the exception of Flex).

Question 4: Summary Scrub

Answer:

The purpose of a summary scrub is to virtually prepare cancelled packages for return to the Fulfillment center. Packages with the status at wrong station/between stations/undeliverable/rejected need to be moved to Ready for Return status or else they will impact the Aging metric. Packages with the status ready for return need to be moved to the Departed for FC status.

Question 5: Aging Scrub

Answer:

When a package is inducted to the station it begins to age. Metrics are available to measure aging on per-day basis ( 1 day, 2 day old, 3 day, 3+,4,5 and 6+). After a package has been aging for 3 days an explanation must be made as to why the package has not been delivered more than 3 days after arriving the building. This scrub is intended to reduce the number of packages that will hit the 3+ day metric.

Question 6: Return Scrub * Do before 8pm

Answer:

Return Scrubs are to ensure that we are scrubbing all the packages that are returned from DSP routes and Flex routes sent out earlier in the day. The associate in charge of scanning all returns should be scrubbing these packages as they arrive. After that