AMAZON RTS EXAM QUESTIONS

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AMAZON RTS EXAM QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -36 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation

Question 1: Dive Deep

Answer:

Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.

Question 2: DPPH

Answer:

Deliveries Per Paid Hours - The number of completed deliveries over the hours paid for the provider (DSP/AmFlex) for a single day

Question 3: Are Right, A Lot

Answer:

Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.

Question 4: Parcel NOV (Compliant)

Answer:

The number of parcel NOV not delivered the same day by the same driver that were compliant with in-station Handling process (sorting and staging)

Question 5: Dispatched SPR (Actuals) (Shipments Per Route),

Answer:

Average shipments dispatched on a single rout any given day

Question 6: OODT DPMO (Out Of Delivery Time)

Answer:

Count of packages that are marked out of delivery time by the delivery associate, expressed as DPMO using dispatches to normalize the value

Question 7: Parcel NOV DPMO

Answer:

The number of parcel NOV expressed as DPNO (Defects per million opportunities) based on the total number of dispatched shipments, this number excludes packages that are marked as missing by the driver during the delivery attempt and were finally deliver on the same day by the same driver. The shipments that were later delivered by another driver are excluded

Question 8: DEA Volume (internal DEA) PDD (promised delivery date)

Answer:

The volume of AMZL shipments that have a promised date that is equal to the current reporting table. Is also the date promised to deliver to the customer at the time of order on Amazon website

Question 9: DNR-C Shipments

Answer:

Number of shipments concede which have have been marked as "Delivered" by the delivery associate/provider in Rabbit and for which the operational scans available classify them as Delivered Not Received Controllable concession, the metric is reported against the concession creation date

Question 10: ownership

Answer:

Leaders are owners. They think long term and don't sacrifice long-term value for short term results.They act in behalf of the entire company, beyond just their own team, they never say "that's not my job."

Question 11: RTS (Return to Station)

Answer:

Count of shipments that returned to the station after a failed delivery attempt

Question 12: not attempted

Answer:

Packages that are picked up on it before PDD/EAD and have no scans and not attempted

Question 13: Attainment

Answer:

Is the percentage of packages that are delivered by AMZL out of all packages delivered

Question 14: Earn Trust

Answer:

Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team's body odor smells of perfume. They benchmark themselves and their teams against the best.

Question 15: Missed attempt in DEA

Answer:

Shipments with an attempted delivery date past the internal promised delivery date. It considers all misses from the network that pass through AMZL

Question 16: UTL (Unable to Locate) events

Answer:

Count of events where the delivery associate indicates through the handheld device that they could not locate the location of the customer

Question 17: Manifested Not dispatched on EAD (Rolled)

Answer:

The number of manifested shipments that were not dispatched by the delivery station by their Estimated Arrival Date (reporting day)

Question 18: Think Big

Answer:

Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.

Question 19: MNR by 7pm on EAD

Answer:

Manifest Not Received (MNR) shipments.Number of shipments manifested from Fulfillment Centers that are not within AMZL NETWORK BY 7pm on customer EAD, same day shipping method excluded

Question 20: DNR DPMO

Answer:

Concession DPMO is calculated as [conceded units] *100000/[shipped units] the numerator delivered not received conceded units is based on concession on a given date and the denominator shipped units is based on ship date from FC

Question 21: Invent and Simplify

Answer:

Leaders expect and require innovation and invention from their teams and always find ways to simplify.They are externally aware, look for new ideas from everywhere, and are not limited by "not invented here." As we do new things, we accept that we may be misunderstood for long periods of time.

Question 22: Frugality

Answer:

Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.

Question 23: Have Backbone; Disagree and Commit

Answer:

Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.

Question 24: Bias for Action

Answer:

Speed matters in business. Many decisions and actions are reversible and do not need extensive study.We value calculated risk taking.