AMZL ADVANCED ACADEMY 2.0 WK 1 EXAM QUESTIONS

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AMZL ADVANCED ACADEMY 2.0 WK 1 EXAM QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -100 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation

Question 1: area readiness is completed by

Answer:

L3 AAs as a part of the startup routine and the L3s will correct any issues before starter shift

Question 2: A station's 24hr OPs clock is what ensures

Answer:

success when planning

Question 3: what are the units for unplanned delays entered by operations?

Answer:

minutes

Question 4: 58 BPS for premium and 85 BPS for same day

Answer:

what are the goals for global DEA?

Question 5: Scheduling UI has to be checked...

Answer:

daily

Question 6: cycle in Standard work checklist has what dispositions?

Answer:

UTR, OTR, and Dispatch

Question 7: GSOC, EHS, HR, and local agencies

Answer:

during an emergency, it is critical to stay calm and use your resources to support managing these events. outside of your direct senior leaders, what resources can you utilize to execute a safe emergency event?

Question 8: CO means

Answer:

Central Operations

Question 9: operations manager role

Answer:

intro all leaders are completing respective Apollo audits thoroughly and within daily time frames DSP status boards updated hourly through shift gather status updates 15 minutes after last wave to parts record a departure time, total roots, total packages, total drivers and total devices dispatchers to record barriers and opportunities by the hour meeting conducted hourly by AM and DSP manager

Question 10: process miss can cause a ripple effect, creating risk for

Answer:

package is not delivered and or dispatched

Question 11: True

Answer:

global DEA metrics assigned effect ownership to correct business owners in the delivery chain based on first failure after last success logic (FFaLS) this means that shipments were manifested to the restation but never received by the critical time (MNR) would not show as an AMZL miss

Question 12: when you are making your submissions on work summary tool, you must ensure which items are correct?

Answer:

routes, unplanned delays, AMZL late cancellations, DSP late cancellations, quick coverages

Question 13: safety behavior, leadership behavior, and engagement index

Answer:

through academy training, what indicator is a positively or negatively impact your station cost metrics?

Question 14: effectiveness is measured via

Answer:

Apollo audits, standard work checklist in GEMBA audits, as well as bridging.Question 15: 1.) attempted in DEA percentage includes all defects that occurred in the delivery chain by all business partners.

2.) AMZL controllable misses BPS allows stations to deeper dive and bridge to their own defects that impacted customer experience. this eliminates the noise and the metric caused by upstream issues for example MNR and EAD>PPD.

3.) percentage goals can change based on upstream partners and BPS goals will stay consistent over time

Answer:

why is AMZL moving to bridging AMZL controllable misses (BPS) instead of sticking to attempted and DEA percentage

Question 16: whether it's the 21 day plan for labor orders planning for DSPS

Answer:

it's critical to have a 24-hour ops clock set in stone to follow

Question 17: standard work checklist

Answer:

created by the ACES team

Question 18: traffic controller ratios

Answer:

one for every seven parked spots

Question 19: ATROPS

Answer:

short planning

Question 20: yard marshal ratios

Answer:

one per launch pad and one per waiting area

Question 21: on the road team's main goal is to ensure

Answer:

each package sorted at the delivery station is dispatched and on road for delivery the same day Question 22: a driver could get used to return to the station with no return packages, but is always done one hour earlier in their scheduled shift.

Answer:

which of the following scenarios would not require a management STU conversation?

Question 23: area readiness audits are always completed

Answer:

30 minutes prior SOS and 30 minutes before EOS Question 24: what is the most likely cause if planned duration is missing from a lot of routes and work summary tool?

Answer:

scheduled service type doesn't match RTW sequenced service type. change the scheduled service type in the scheduling UI yourself (then have the DSP accept the new reservations) and contact the DSP account manager to change the schedule services for the following week in scheduling Question 25: AMZL controllable misses (units), DEA volume (units), DEA scan rate

Answer:

what is needed to calculate DEA basis points (BPS)?

Question 26: SPT

Answer:

Shift Planning Tool