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1. What is the primary goal of engagement with customers, prospects,
suppliers, and internal stakeholders in today's economy?
A. To increase profit margin
B. To build and sustain long-term mutually satisfying relationships
C. To increase brand visibility
D. To reduce costs
Answer: B. To build and sustain long-term mutually satisfying
relationships
Rationale: The primary goal of engagement with stakeholders is to build
and sustain long-term mutually satisfying relationships that add value in
today's economy.
2. Which of the following is a key communication strategy for
maintaining strong relationships with customers?
A. One-way communication
B. Transparent communication
C. Inconsistent communication
D. Limited communication
Answer: B. Transparent communication
Rationale: Transparent communication is a key communication strategy
for maintaining strong relationships with customers as it helps build trust
and credibility.
3. What is the purpose of using models and practices for engagement with
stakeholders?
A. To complicate communication
B. To confuse stakeholders
C. To build and sustain relationships
D. To increase turnover
Answer: C. To build and sustain relationships
Rationale: The purpose of using models and practices for engagement
with stakeholders is to build and sustain relationships that add value in
today's economy.
4. Which of the following is a benefit of engaging with internal
stakeholders?
A. Decreased productivity
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