BUS 475 EXAM 1 100 QUESTIONS AND CORRECT DETAILED ANSWERS

BUS 475 EXAM 1 100 QUESTIONS AND CORRECT DETAILED ANSWERS ( ANSWERS)

BUS 475 EXAM 1 2026-2027

100 QUESTIONS AND CORRECT DETAILED ANSWERS

( ANSWERS)

1. What are the identified pillars of excellence to use as a framework for

specific goals of the organization? - ANSWER- . people

. service

. quality

. finance

. growth

Define Governance - ANSWER- top accountable body is the board of

trustees in a not-for-profit setting and a board of directors in a for-profit.

Identify and Compare several motivation theories discussed in the

textbook. - ANSWER- Maslow's, Alderfer's ERG, Herzberg's TwoFactor, McClelland's Acquired Needs, Reinforcement Theory

Compare and Contrast the Expectancy and Attribution theory relating to

Organizational Behavior. - ANSWER- ?

1. Discuss the differences between a leader and a manager - ANSWERLeaders usually take focus that is more external, whereas the focus of

managers is more internal. Leaders tend to spend the majority of their

time communicating and aligning with outside groups that can benefit

their organizations. Leaders promote innovation and creativity, and

managers control subordinates behavior with specific goals and

guidelines.

2. What is the primary criticism of the Reinforcement theory? -

ANSWER- A. It was created in 1953 and it too old to work anymore

B. It fails to account for employees' abilities to think critically and

reason

C. You cannot punish employees in a healthcare organization

D. There is no real criticism of the Reinforcement Theory

3. Organizational behavior is a broad field. What three levels can these

behaviors be examined at? - ANSWER- Individual behavior

Group behavior

Collective behavior

4. Name three of the four of the leadership styles for healthcare

personnel.

Options are: - ANSWER- Coercive: demanding and power based. Apply

to problematic employees.

Participative: soliciting input and allowing decision making. Apply to

most followers.

Pace-setting: setting high performance standards. Apply to the highly

competent employees.

Coaching: Focus on personal development. Apply to top level

employees.