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1. What is the primary goal of Operations Management?
 a) Maximizing profits
 b) Minimizing costs
 c) Enhancing customer satisfaction
 d) Reducing time to market
 Answer: c) Enhancing customer satisfaction
 Rationale: The primary goal of Operations Management is to enhance
customer satisfaction by ensuring that goods and services are delivered in
a quality, timely, and cost-effective manner.
2. Which of the following best describes 'Lean Operations'?
 a) Increasing the variety of products
 b) Reducing waste in the production process
 c) Expanding the scale of operations
 d) Outsourcing major operations
 Answer: b) Reducing waste in the production process
 Rationale: Lean Operations focus on eliminating waste throughout the
production process, thereby increasing efficiency and adding value to the
customer.
3. In the context of supply chain management, what does the acronym
'JIT' stand for?
 a) Just In Time
 b) Joint Integration Team
 c) Justified Industrial Transfer
 d) Job Instruction Training
 Answer: a) Just In Time
 Rationale: JIT, or Just In Time, refers to an inventory management
strategy that aligns raw-material orders from suppliers directly with
production schedules.
4. What is a 'bottleneck' in a production process?
 a) A temporary stoppage due to machine failure
 b) A point in the production where the demand exceeds the production
capacity
 c) The slowest phase in the production line that limits the overall
capacity
 d) A surplus of inventory that exceeds demand
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