CAPITAL ONE INTERVIEW EXAM QUESTIONS

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CAPITAL ONE INTERVIEW EXAM QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -14 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation

Question 1: Tell me about a time you deal with a difficult team member?

Answer:

I've always gotten along with my co-workers actually.I would say it is because the success of the company is dependent upon the collective energy and motivation of the team.Question 2: What's a project you had to collaborate with people across different areas (under pressure)?

Answer:

S: Last year, During the holiday season we had two call outs that really set our team behind.T: I had the task of managing the grocery department through the night and make sure the team finished packing out the day's workload.A: I was able to communicate effectively with TM's + requested support from another department to finish the workload.

R: We were able to collaborate efficiently and got the work done on time.

I tend to work best under because it forces me to really focus on what I'm doing, assess my priorities, and come up with a plan that benefits the whole team.

Question 3: What's your greatest accomplishment?

Answer:

Being promoted to manage and maintain my own department. increased product knowledge, more responsibility, see my contribution reflect in the sales of the department.

Question 4: QUESTIONS

Answer:

• Does the company offer any educational assistance and when is one eligible?

2.

Question 5: What type of working environment do you work best in?

Answer:

• fast paced, collaborative,
• inclusive and open to new ideas

Question 6: Tell me about a difficult situation with a customer and how you overcame it?

Answer:

S: There was a time a customer got really upset and irritated that we were out of stock of our organic peanut butter.T: I realized how she was feeling as she had 2 kids running around the aisle so I calmly addressed her needs by suggesting she'd try out

A: our fresh ground peanut butter.

R: After giving her and her kids a sample, they loved it and she couldn't thank me more.I learned: for sold out items = offer substitutes that would work as good (or even better) as what they are looking for.

Question 7: Strengths

Answer:

Adaptable; easily adjust to new situations; Self motivated and hardworking, HUMBLE (deliver best)

Question 8: Culture Fit

• What attributes do you look for in a company when applying for a position?
• In what type of work environment are you most productive?
• What management style motivates you to do your best work?
• What were the positive/negative aspects of your previous job and work environment?

Answer:

A)- as a college student I appreciate = ensures a great work life balance with flexible hours.

• that fosters collaboration, values diverse perspectives, and

encourages innovative ideas, C)recognition for a job well done. growth opportunities that lead to professional development. more responsibility. hands on management w/ regular feedback

• Laborious job / good management style that boosts morale

Question 9: What would your co-workers say about you?

Answer:

adaptable and work best when I'm under pressure. take charge on heavy workdays and effectively delegate tasks to team members

Question 10: Why should we hire you?

Answer:

I am looking to work for a company where I can grow professionally and take one more leadership opps along the way.outgoing personality and get along with people of different backgrounds.appreciates diverse inclusive culture.

Question 11: Mission Statement

Answer:

to bring ingenuity, simplicity and humanity to banking. world-class technology and information company.customer centered culture. everyone has the responsibility to understand customer feedback and make improvements.

Question 12: What do you know about Capital One?

Answer:

• divisions: Capital One Credit Card, Capital One 360 (consumer), commercial banking

Technology is at the forefront of the company's goals as it embraces online and mobile banking services

like Capital One mobile app:

where you can, track purchases, pay bills, deposit checks, set Autopay, send money using Zelle, and

REWARDS

CSR: recognized for its diverse inclusive company culture.

Question 13: Tell me about a time when you anticipated potential problems and developed preventative measures in your team?

Answer:

S: In my current role as a Bulk order writer, I am in charge of making sure the Bulk department is stocked, clean and presentable.T: Not so long ago I noticed that my department isn't being properly cleaned overnight by the maintenance crew. I would come in the morning and find debris behind the lower bins.A: I knew that this would became a potential problem, so I directly spoke to the maintenance crew about the issue.R: and now going forward we agreed to share the responsibility to deep clean certain areas of the dept.as well as record it on a cleaning log system.

Question 14: Tell me about a time you persuaded someone to use new technology?

Answer:

In my current position, ever since Amazon acquired Whole Foods and introduced new savings available exclusively to Prime members. I had to educate customers on the WFM mobile app were they can gain access to these offers. I once persuaded an older woman to become a prime member so that she can have her groceries delivered to her. That way she save both time and money.