CISR Agency Operations QUESTIONS AND ANSWERS

CISR (Agency Operations) QUESTIONS
AND ANSWERS .
Agencies divide their personnel into two major categories:
✔✔Sales & service
Comprised of agents or brokers with the responsibility to identify
prospects, make sales calls, determine prospects needs, present solutions
and secure buying decision
✔✔Sales staff
If the individual is placing insurance coverage with a company for which
the individual does not have a contract, they are acting as a _______
✔✔Broker
If the individual is placing insurance coverage with a company for which
the individual has a contract, they are acting as a _______
✔✔Agent
T/F. A broker does not have binding authority
✔✔True
Brokers act on behalf of the ______
✔✔customer
Agents act on behalf of the _____
✔✔insurance company