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Patient scores in the emergency department (ED) have shown a downward trend over
the past three quarters. As a clinical nurse leader (CNL) in the ED, your focus is to:
Create a script for the triage nurse in welcoming the patient
Assign a volunteer to welcome patients to the hospital
Write a letter of apology to each dis patient
ANS C: Client care outcomes are a measure of quality practice. CNLs must know how
to compare desired outcomes that will improve safety, effectiveness, timeliness,
efficiency, quality, and the degree to which they are client centered.
Clinical Nurse Leader Certification Exam Questions and Answers with Rationales 2026 86pages
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