Clinical Nurse Leader Certification Exam Questions and Answers with Rationales 2026 (86pages)

Patient satisfaction scores in the emergency department (ED) have shown a downward trend over the past three quarters. As a clinical nurse leader (CNL) in the ED, your focus is to: Create a script for the triage nurse in welcoming the patient Assign a volunteer to welcome patients to the hospital Write a letter of apology to each dissatisfied patient ANS C: Client care outcomes are a measure of quality practice. CNLs must know how to compare desired outcomes that will improve safety, effectiveness, timeliness, efficiency, quality, and the degree to which they are client centered.