COM3700 Conflict Resolution Final Exam Guide Q & A 2026 (Complete And Verified Study material) (35pages) LEARNEXAMS

1. Which of the following is NOT a key principle of interest-based negotiation in conflict resolution? A) Separating the people from the problem B) Focusing on positions rather than interests C) Generating options for mutual gain D) Insisting on objective criteria Correct Answer: B) Focusing on positions rather than interests Rationale: Interest-based negotiation emphasizes the importance of understanding underlying interests rather than getting fixated on positions. 2. Which conflict resolution technique involves a neutral third party facilitating communication and negotiation between conflicting parties? A) Mediation B) Arbitration C) Litigation