CPXP Exam 2025, Certified Patient Experience Professional,

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CPXP Exam 2025, Certified Patient Experience Professional, CPXP Test Bank, CPXP Questions and Answers, Patient Experience Certification, CPXP Study Guide, CPXP Practice Test 2025

The patient experience professional is tasked with reviewing written comments received in response to its patient survey. Of the following tools what tool would be MOST useful to sort and organize the comments? - ANSWER-Affinity Diagram

What BEST describes the median - ANSWER-The 50th percentile (middle)

You are planning to share PX data, when you are communicating PX results to physicians what is the BEST tactic

• ANSWER-Ensure the data is reliable and valid

Improving experience requires change, and by extension, change management. Before change can be made, leaders must - ANSWER-Effectively Address and resistance (introduce the why, communicate)

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_____is the most common and most widely known of the improvement methods - ANSWER-PDCA/PDSA

Outcome/process: Average blood pressure levels of all patients

seen in the month of october - ANSWER-outcome

outcome/process: percentage of patients whose blood pressure

was measured during every office visit in october - ANSWER- process

outcome/process: Hospital readmission rates in 2018 -

ANSWER-Outcome

Outcome/process: Percentage of nurses doing hourly rounding

in 2018 - ANSWER-Process

outcome/process: Number of complaints for ED wait times -

ANSWER-Outcome

The most commonly recognized way to utilize PFA is - ANSWER-through PFAC

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Shared Decision making ties together - ANSWER-Quality, Experience, Partnership

Which of the following is the BEST example of a process measure of a hospital - ANSWER-Percentage of nursing staff completing hourly rounding logs

The process by which a patient and provider make health care decisions together, taking into account the best scientific evidence available as well as the patients values and preferences is COMMONLY described as - ANSWER-Shared Decision Making

Building a case for your organization to form a patient and family advisory council, name the benefits - ANSWER-

EXCEPT: Decreases likelihood of patient leaving against

medical advice

supports creation of patient centered care culture promotes partnership with family and patients effective method of receiving and responding to patients needs

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The following is NOT an example of gemba - ANSWER- director auditing a clinic managers work (A gemba involves direct contact with a customer-patient)

The sum of all _____shaped by an organizations____that influence patients_____accross the ____of care - ANSWER- interactions, culture, perceptions, continuum

Strategy Development and Execution (Role of leadership) - ANSWER-Clarity, accountability, drive ownership

IHI believes that new designs must be - ANSWER-developed to simultaneously pursue all three dimensions (the triple aim).

Which are: Population health, experience of care, per capita cost

(4th-joy of work)

One of the first tings that is important to do to increase the likelihood of success (of PX practice) is - ANSWER-to ensure that all key stakeholders impacted by the change, have a clear understanding of why the change is important. (Improves successful implementation and can have positive impact on employee engagement.)