CPXP EXAM, CERTIFIED PATIENT EXPERIENCE PROFESSIONAL, CPXP TEST BANK, CPXP QUESTIONS AND ANSWERS, PATIENT EXPERIENCE CERTIFICATION, CPXP STUDY GUIDE, CPXP PRACTICE TEST

CPXP EXAM, CERTIFIED PATIENT EXPERIENCE PROFESSIONAL, CPXP TEST BANK, CPXP QUESTIONS AND ANSWERS, PATIENT EXPERIENCE CERTIFICATION, CPXP STUDY GUIDE, CPXP PRACTICE TEST 
(a) Question : during nurse rounding a mother complains that
the whiteboard in her child's room is not always up to date.
what is the best first step for the person conducting the
rounding?
Correct Answer: apologize to the mother and thank her for
this feedback
(b) Question : a patient is agitated as she reaches the
registration desk late for her first appointment. after greeting
her which of the following comments is the best coming from
the receptionist?
Correct Answer: we're glad you're here. sorry you had
trouble with the directions. please have a seat we'll be with
you shortly.
(c) Question : a hospital receives a letter from a patient
attached to a patient survey requesting a review of the
patient's stay. how should the hospital classify this?
Correct Answer: the hospital should treat the
communication as a grievance

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